I met with a friend here for dinner. Before arriving, I studied the menu online to make a decision about what I was going to order. The prices online were very pleasing. During the dining experience, our waitress was attentive and very kind. However, I want to be very clear about this review. The owner and/or manager of this business have dropped the ball in a most shameful way for what appears to be quite a long while. The prices that I saw online were doubled or more in some cases. That's pretty foul and not so much business at all. One might consider that somewhat of a misrepresentation. The linguine and clams could have been better as well...but then, maybe the new management will rectify these concerns.
Amy Broussard
11/18/2022Update: Manager called me within 20mins of us leaving and addressed situation. The problem in the back was found and taken care of. She was very apologetic and encouraged us to come back to either Beaumont location and give them another chance and they would take care of us.We attempted to eat here. Our mozzarella cheese stick appetizers came out and they were still frozen. The waitress was nice and apologized and brought us fresh ones out. Then while my husband was eating his main course, Shrimp Caprice, he chewed on something hard and had to spit it out. It was a metal wire inside his mozzarella cheese in his pasta dish. The waiter again came and apologized. We all instantly stopped eating. The manager never came to the table. I walked up to the hostess and told her we would be leaving and why. She and the other workers around her just stared at us. She then said they think the metal came off a scrub brush in the kitchen. She said they would take his plate off the charge. I told her we had barely touched our food and at this point did not feel safe eating it and had lost our appetite. I told her we would not be paying for the food. No manager ever came to address the issue. The waitress though was amazing and very apologetic.
Ray Andrus
Take out seems to be not nearly as good as dine in.Lunch dine in last week was fantastic, take out tonight, not nearly as good. Smaller portion, higher price (lunch vs dinner take out). Tiny piece of chicken, if/when I go back, I'll be sure and dine in.
Katie Allessio
If I could give 10 stars I would. I'm so impressed by the Calder location and the impeccable customer service, especially on behalf of Stratton Davis, the general manager. I ordered a dish on Uber eats from the other location on Neches that unfortunately was made incorrectly, the Uber driver advised I call the restaurant to sort it out, stating it was out of his hands. So not knowing that there was two locations, I called the Calder location by mistake. Not only did the general manager show sincere empathy but he offered to have his kitchen re-make my dish with the correct customizations and to sheer perfection I might add. But that's not all, knowing I had ordered from Uber and had no way of picking it up, he went the extra mile to go out of his way and personally bring it to me. The fact that this wasn't even their mistake to fix in the first place and he went above and beyond to ensure I'm satisfied, says it all. Far exceeded all expectations I had.
Michael Ray Fontenot
Watched and listened to the skinny old Manger scream and yell at the cashier about the dishes being dirty when it was clearly not her fault, then after talking to 2 of the waitresses, they said the manager was a Tweeker and under the influence of Methamphetamines (METH) We will not be going back.!!!
Katie J
Food was pretty good but service was pretty lackluster. Soda was bad and we told the waitress, she brought us water and still charged us for the soda. (only took about 2 sips) Never brought us silverware or napkins, had to get our own, forgot our appetizer and finally brought it out after we reminded her and our pizza was out. Then brought us the wrong bill. It was just disappointing.
Josh Shenkir
Called a day ahead with a party of twelve. Had some staffing problems and weren’t ready for us. Everyone there went above and beyond to make our family dinner special. The pizzas and pastas were great, as was the staff. Thank you very much.
Angela Hudman
The pizza was great. The chicken parm. Sandwich was not very good. The salad was good with homemade ranch dressing.
Mary Torres
The waitress was awesome!! The service and food was great. We ordered a combination of pizza, pasta & steak. The steak was cooked to perfection. The Tour of Italy was awesome and enough for 2 people!! The restaurant was nice & clean. I would give it a 5, my husband doesn’t give anyone a 5. Dessert was even delicious!!
Jasmine Knighton
I love the spaghetti! The sauce is amazing!! I'm glad I got extra sauce because it was needed... I can't wait to go back an try the pizza and other items on the menu!
Had a pepperoni n mushroom pizza. Quite underwhelming. The crust was undercooked. Sauce was bland. Cheese was decent. Pepperoni was flavorful. Barely average for a new york pizza. Also had the tour of italy. The chicken Parmesan was very thin and average in taste. Then thin meat was disappointing. The fettuccine alfredo was flavorful and the noodles were perfectly Al dente. This was good stuff. The lasagna was also flavorful and good. So being 50/50 hit or miss. I cant justify more than 3 stars.
Lisa Allen
We ordered two “Tour of Italy” last week. The week prior we’d ordered the exact same from Frankie’s across town. What a joke. It was wayyy more expensive, and was half the food. It didn’t even fill the sad little metal tin they put it in. The chicken parm was cooked to death and it was literally a quarter of a breast. The lasagne was 2” by 2”. It was absolutely terrible. From now on we will order from Frankie’s, where the portion is huge, the price is less, and the taste is 100%! Sorry, NY Pizza Pasta, your stuffed pizza might be fantastic, but this was a complete disappointment. Wish I could get my money back.
Ralph Lembcke
Great attentive service. The gentleman who took my pizza order made sure it was correct before I left. Food quality was excellent. Not so much as a crumb leftover! Not my first time there and going back soon… highly recommended.
Donna R.
I was pretty disappointed with the pizza I got this last visit. I've gotten pizza from here many times before, but this last one has me thinking New York Pizza and Pasta is losing it. The pizza was tasteless and the wait staff kinda sluggish. Sooo disappointed. Hope this is just a fluke.
Palmers Trucking
I specifically request extra sauce and still sauce was spread on thin. Manager was talking about bring the pizza i have for another one. Use to be a good place to me its went s@%!. Never again
I met with a friend here for dinner. Before arriving, I studied the menu online to make a decision about what I was going to order. The prices online were very pleasing. During the dining experience, our waitress was attentive and very kind. However, I want to be very clear about this review. The owner and/or manager of this business have dropped the ball in a most shameful way for what appears to be quite a long while. The prices that I saw online were doubled or more in some cases. That's pretty foul and not so much business at all. One might consider that somewhat of a misrepresentation. The linguine and clams could have been better as well...but then, maybe the new management will rectify these concerns.
11/18/2022Update: Manager called me within 20mins of us leaving and addressed situation. The problem in the back was found and taken care of. She was very apologetic and encouraged us to come back to either Beaumont location and give them another chance and they would take care of us.We attempted to eat here. Our mozzarella cheese stick appetizers came out and they were still frozen. The waitress was nice and apologized and brought us fresh ones out. Then while my husband was eating his main course, Shrimp Caprice, he chewed on something hard and had to spit it out. It was a metal wire inside his mozzarella cheese in his pasta dish. The waiter again came and apologized. We all instantly stopped eating. The manager never came to the table. I walked up to the hostess and told her we would be leaving and why. She and the other workers around her just stared at us. She then said they think the metal came off a scrub brush in the kitchen. She said they would take his plate off the charge. I told her we had barely touched our food and at this point did not feel safe eating it and had lost our appetite. I told her we would not be paying for the food. No manager ever came to address the issue. The waitress though was amazing and very apologetic.
Take out seems to be not nearly as good as dine in.Lunch dine in last week was fantastic, take out tonight, not nearly as good. Smaller portion, higher price (lunch vs dinner take out). Tiny piece of chicken, if/when I go back, I'll be sure and dine in.
If I could give 10 stars I would. I'm so impressed by the Calder location and the impeccable customer service, especially on behalf of Stratton Davis, the general manager. I ordered a dish on Uber eats from the other location on Neches that unfortunately was made incorrectly, the Uber driver advised I call the restaurant to sort it out, stating it was out of his hands. So not knowing that there was two locations, I called the Calder location by mistake. Not only did the general manager show sincere empathy but he offered to have his kitchen re-make my dish with the correct customizations and to sheer perfection I might add. But that's not all, knowing I had ordered from Uber and had no way of picking it up, he went the extra mile to go out of his way and personally bring it to me. The fact that this wasn't even their mistake to fix in the first place and he went above and beyond to ensure I'm satisfied, says it all. Far exceeded all expectations I had.
Watched and listened to the skinny old Manger scream and yell at the cashier about the dishes being dirty when it was clearly not her fault, then after talking to 2 of the waitresses, they said the manager was a Tweeker and under the influence of Methamphetamines (METH) We will not be going back.!!!
Food was pretty good but service was pretty lackluster. Soda was bad and we told the waitress, she brought us water and still charged us for the soda. (only took about 2 sips) Never brought us silverware or napkins, had to get our own, forgot our appetizer and finally brought it out after we reminded her and our pizza was out. Then brought us the wrong bill. It was just disappointing.
Called a day ahead with a party of twelve. Had some staffing problems and weren’t ready for us. Everyone there went above and beyond to make our family dinner special. The pizzas and pastas were great, as was the staff. Thank you very much.
The pizza was great. The chicken parm. Sandwich was not very good. The salad was good with homemade ranch dressing.
The waitress was awesome!! The service and food was great. We ordered a combination of pizza, pasta & steak. The steak was cooked to perfection. The Tour of Italy was awesome and enough for 2 people!! The restaurant was nice & clean. I would give it a 5, my husband doesn’t give anyone a 5. Dessert was even delicious!!
I love the spaghetti! The sauce is amazing!! I'm glad I got extra sauce because it was needed... I can't wait to go back an try the pizza and other items on the menu!
Restaurantji Recommends
Had a pepperoni n mushroom pizza. Quite underwhelming. The crust was undercooked. Sauce was bland. Cheese was decent. Pepperoni was flavorful. Barely average for a new york pizza. Also had the tour of italy. The chicken Parmesan was very thin and average in taste. Then thin meat was disappointing. The fettuccine alfredo was flavorful and the noodles were perfectly Al dente. This was good stuff. The lasagna was also flavorful and good. So being 50/50 hit or miss. I cant justify more than 3 stars.
We ordered two “Tour of Italy” last week. The week prior we’d ordered the exact same from Frankie’s across town. What a joke. It was wayyy more expensive, and was half the food. It didn’t even fill the sad little metal tin they put it in. The chicken parm was cooked to death and it was literally a quarter of a breast. The lasagne was 2” by 2”. It was absolutely terrible. From now on we will order from Frankie’s, where the portion is huge, the price is less, and the taste is 100%! Sorry, NY Pizza Pasta, your stuffed pizza might be fantastic, but this was a complete disappointment. Wish I could get my money back.
Great attentive service. The gentleman who took my pizza order made sure it was correct before I left. Food quality was excellent. Not so much as a crumb leftover! Not my first time there and going back soon… highly recommended.
I was pretty disappointed with the pizza I got this last visit. I've gotten pizza from here many times before, but this last one has me thinking New York Pizza and Pasta is losing it. The pizza was tasteless and the wait staff kinda sluggish. Sooo disappointed. Hope this is just a fluke.
I specifically request extra sauce and still sauce was spread on thin. Manager was talking about bring the pizza i have for another one. Use to be a good place to me its went s@%!. Never again