Whataburger
$ • Fast Food, Burgers
Hours:
9501 White Settlement Rd, Fort Worth
(817) 367-6766
Customers' Favorites
Whataburger Reviews
I just cancelled my order in your drive thru. This evening I attempted to order 7 double meat Whataburger Jrs with cheese, no onions. The gentleman who took my order first told me my total was $59. I then confirmed my order and he said it would be $39.62.1 pulled up the app and the total showed, $32.51 which makes sense. I informed the young man that the total did not make sense as the burgers are $4.29 each. 7*4.3 is about $30 plus tax. He told me he "didn't know and only does what the computer says." I asked if there was a mistake he again repeated, " yeah, I don't know you can pay on the app I guess or do you war' talk to a manager or something?" I said yes. The manager he window, I repeated my concern I showed the Screenshot attached to the manager and she shrugged and said she didn't know either but the computer showed the $39.62. So I would need to just pay that or pay in the app. I asked why would I pay an unaccounted for extra almost $10? The manager just repeated it was "weird" but she didn't know. Seeing I was not getting anywhere with the cashier or the manager I chose to cancel and leave. 1. Are your computers overcharging in person vs online/ app orders? 2. The lack of care was extremely frustrating. Your "manager" had an attitude from the moment she came to "help". 3. A $10 discrepancy in totals and simple math should have shown the cashier and the manager that something was off. I drove away without any food due to not being able to reach a resolution with your staff. Please train your staff to be able to recognize issues without becoming visibly annoyed with customers. Your staff may feel like there was nothing they could have done to fix this, but them being open to a valid concern would have gone a long way to correct this. A difference in attitude and approach and I very well would have just paid in the app. I am not willing to give my hard earned money to someone with a nasty attitude and lack of compassion.
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Hours
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
People in Fort Worth Also Viewed
All employees were in the kitchen area and no one bothered to walk to the register to take my order. They didn't even bother to look up and acknowledge my grandson and i were there. So I left and went to the one off Cherry Lane and hwy 80. The employees there were very friendly and courteous. My burger was delicious and my grandsons fries and shake was excellent. So don't waste your time going to the one one on White Settlement Rd. Drive 10 minutes further and have a great experience. YOU SUCK White Settlement Rd!