Delicious cookies and amazing service! They were extremely nice and accommodating when I ordered a cookie cake for pick-up on the wrong day. I did not realize until I went to pick it up (a day earlier than I selected on my order). They quickly decorated a cookie cake for me and I was out the door in ~15 minutes. They saved the day! Birthday cookie cakes are a favorite for our family and I'll always order from this location in the future.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookie Cake
Gabriel Rodriguez
Amazing fresh cookies and friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookie Cake
Erika Benitez
Great cookies, super fast service! They had a buy 5 get 1 free promo which we took advantage of. You’re able to mix and match your cookie picks. Good a flavorful, wish they were a bit crunchier, still good though! Good dessert spot at the mall.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie
Macie Maxfield
We went here to get a good bye cake for a coworker who was leaving and the employee who helped me "order" my cake was so incredibly rude. I told her what I wanted, and she acted annoyed that I stated I would walk around and return in about 20 minutes for my cake. After waiting 45 minutes, she gave me a cake that looked like a child had decorated it and did not ask if I liked it or not.
Atmosphere: 1
Food: 1
Service: 1
Sherri Whiting
I ordered a cookie cake for my bosses birthday last Wednesday . And the girl that was working was very helpful with helping me order exactly what I wanted!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Cookie Cake
Veronica Zamora
There were three staff members and only one of them was actually working. The only lady working was walking back and forth using her cellphone and was touching cookies without gloves. She was making a heart shaped cookie for someone. So if you ordered a heart shaped cookie please be aware.
Ross Andreas
Horrible location. Rude staff. Prepaid for a cake a week in advance for the staff to argue with me stating, “the cake isn’t paid for.” After “arguing” back with them and showing my bank transaction, the girl says, “here, just take it!” It gets better, I open the cake box, not even our cake. Staff says their tickets are messed up. Get it together!!What a mess. Will never return to this location. Management needs to address the attitude amongst the staff as well as the organization of this business.
Heather H.
Worst customer service at the Mansfield location on Hwy 360!! Tried to place an order online on 7/8 and their website was charging $41 to add M&M's to a cookie cake so I called and ordered over the phone. Had a reward coupon for a free dozen cookies and the guy said he'd write it on the order and it wouldn't be a problem. Went to pickup today and the free dozen cookies were written on the order. Workers at the store said the couldn't honor it and called GM of their store and she wouldn't honor it either, because it was online only even though their website was messed up. Got home to see they didn't even add the M&M's to the cookie cake either!! You send rewards like this to regular customers and they won't honor them. Will never go back to this location!!
Yogitha Gudur
The most rude employees work here! Today was Monday, June 19 and the time is 7:56pm I’m never coming back here again to get terrible customer service!!The employee here decided to argue with my husband who took 2 samples (one for him and the other for 22 month old) but she kept arguing that he took 4 and on top of that decided to hide the sample tray cause my 7 yr old tried to reach for a sample. The biggest customer for your cookies are kids so please train your employees to not be rude to kids or any other customers, we have been your customer since our first daughter was born but not anymore. I am very disappointed!!!
perknsacify
The most rude employees work here! Today was Friday, May 5 and the time is 5:03. I’m never coming back here again to get terrible customer service!!
I love the cookies here! The people are so nice and make me happy everytime I go.
ashleyhobgood052805
My uncle and I came here to buy some cookies. We loved that there was a variety to try. The service of the staff was excellent. We will come back again.
darrick fitzgerald
Klover and Emily attitude when I ordered a cookie cake was HORRIBLE.They were short and rude with answers to my questions, she literally pulled my receipt from the machine and dropped it on the counter. She made no attempt to pick it up and hand it to me or apologize.Emily mumbled something under her breath and walked away.This does NOT reflect the brand AT ALL!
Siddiq Haq
The store smelled extremely bad. I’m not sure if it was an employee or just the cookies, regardless I lost my appetite.
C-Los
Today I stopped by to grab some cookies, and this is what I was given. I didn’t check the bag when she handed it to me, but when I got home this is what they looked like. Terrible service, she was confused I had to tell her like 3 times what I wanted, I am so upset, because we even left her a tip, and this is what I get from that.. just ridiculous.. I spent all sit 17 bucks and got crumbs.
Delicious cookies and amazing service! They were extremely nice and accommodating when I ordered a cookie cake for pick-up on the wrong day. I did not realize until I went to pick it up (a day earlier than I selected on my order). They quickly decorated a cookie cake for me and I was out the door in ~15 minutes. They saved the day! Birthday cookie cakes are a favorite for our family and I'll always order from this location in the future.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookie Cake
Amazing fresh cookies and friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookie Cake
Great cookies, super fast service! They had a buy 5 get 1 free promo which we took advantage of. You’re able to mix and match your cookie picks. Good a flavorful, wish they were a bit crunchier, still good though! Good dessert spot at the mall.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie
We went here to get a good bye cake for a coworker who was leaving and the employee who helped me "order" my cake was so incredibly rude. I told her what I wanted, and she acted annoyed that I stated I would walk around and return in about 20 minutes for my cake. After waiting 45 minutes, she gave me a cake that looked like a child had decorated it and did not ask if I liked it or not.
Atmosphere: 1
Food: 1
Service: 1
I ordered a cookie cake for my bosses birthday last Wednesday . And the girl that was working was very helpful with helping me order exactly what I wanted!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Cookie Cake
There were three staff members and only one of them was actually working. The only lady working was walking back and forth using her cellphone and was touching cookies without gloves. She was making a heart shaped cookie for someone. So if you ordered a heart shaped cookie please be aware.
Horrible location. Rude staff. Prepaid for a cake a week in advance for the staff to argue with me stating, “the cake isn’t paid for.” After “arguing” back with them and showing my bank transaction, the girl says, “here, just take it!” It gets better, I open the cake box, not even our cake. Staff says their tickets are messed up. Get it together!!What a mess. Will never return to this location. Management needs to address the attitude amongst the staff as well as the organization of this business.
Worst customer service at the Mansfield location on Hwy 360!! Tried to place an order online on 7/8 and their website was charging $41 to add M&M's to a cookie cake so I called and ordered over the phone. Had a reward coupon for a free dozen cookies and the guy said he'd write it on the order and it wouldn't be a problem. Went to pickup today and the free dozen cookies were written on the order. Workers at the store said the couldn't honor it and called GM of their store and she wouldn't honor it either, because it was online only even though their website was messed up. Got home to see they didn't even add the M&M's to the cookie cake either!! You send rewards like this to regular customers and they won't honor them. Will never go back to this location!!
The most rude employees work here! Today was Monday, June 19 and the time is 7:56pm I’m never coming back here again to get terrible customer service!!The employee here decided to argue with my husband who took 2 samples (one for him and the other for 22 month old) but she kept arguing that he took 4 and on top of that decided to hide the sample tray cause my 7 yr old tried to reach for a sample. The biggest customer for your cookies are kids so please train your employees to not be rude to kids or any other customers, we have been your customer since our first daughter was born but not anymore. I am very disappointed!!!
The most rude employees work here! Today was Friday, May 5 and the time is 5:03. I’m never coming back here again to get terrible customer service!!
Restaurantji Recommends
I love the cookies here! The people are so nice and make me happy everytime I go.
My uncle and I came here to buy some cookies. We loved that there was a variety to try. The service of the staff was excellent. We will come back again.
Klover and Emily attitude when I ordered a cookie cake was HORRIBLE.They were short and rude with answers to my questions, she literally pulled my receipt from the machine and dropped it on the counter. She made no attempt to pick it up and hand it to me or apologize.Emily mumbled something under her breath and walked away.This does NOT reflect the brand AT ALL!
The store smelled extremely bad. I’m not sure if it was an employee or just the cookies, regardless I lost my appetite.
Today I stopped by to grab some cookies, and this is what I was given. I didn’t check the bag when she handed it to me, but when I got home this is what they looked like. Terrible service, she was confused I had to tell her like 3 times what I wanted, I am so upset, because we even left her a tip, and this is what I get from that.. just ridiculous.. I spent all sit 17 bucks and got crumbs.