I called business over 10x to let them know that I needed to make sure a specific ingredient wasn't added to my sandwich. they never answered. i had to wait until my really nice delivery person got there to ask her for help. she told me that she saw them watching the phones ring and wouldn't answer. that is so unprofessional. i will never order from this location again.
Atmosphere: 1
Food: 1
Service: 1
Bradley Goode
Food is great. The only thing with location is just the time it takes. Whatever system they got going on is hurting the speed of service
Atmosphere: 3
Food: 5
Service: 3
Ramu Katamaneni
Ordered online and went to pick up the order. But they closed the entry and asked to come to drive thru which is not expected or not instructed when ordering online.
Atmosphere: 1
Food: 4
Service: 1
timothy burkett
IDK how the food was, they lock the doors and ignore you thirty minutes before the actual closing time ...
Atmosphere: 1
Service: 1
Ione Richardson
If I could give this place a zero, I would the manager Anna is a very bad manager. They made a mistake and re-she refused to give me the sandwich. I had to come all the way back.. this is very poor customer service. Somebody needs to have her job. She has a very bad attitude and is making faces at me through the drive-in.!
Jonathan Dixon
I normally go to Firehouse Subs once a week for my lunch to work from home. I don’t live far away. My visit last Thursday to Firehouse Subs was 1 that I would hope does not count as the norm. I ordered online at 11:30. I was told it would be ready by 11:50. I showed up at 11:50 and told the lady at the order pick up area that I had an online order. She told me she was too busy and I would have to wait. That was no big deal. I understood. She never came back over to speak to me, so I have to wait two minutes. I walked over to the cash register and asked the young man. Please check on my order I told him it should be ready already. He walked over and he came and told me they were just now making it and that it was not ready. I told him that that was unacceptable. I had been quoted a pick up time of 1150. He just kept saying well. It’s not ready it’s not ready. I sat down at the tables near the order pick up area. After waiting in additional 35 minutes, my food was handed to me. They did not put my two cookies in my bag like they say they do. They did not hand me my drink. He didn’t even know I was supposed to have a drink.
Atmosphere: 3
Food: 3
Service: 1
John Perez
Food is great, but customer service is bad. Would not honor discount promotion cause they did not know how to process it. Then would not use my rewards points, cause, "it dont work that way"! What?Plus manager would only speak to me in spanish, while i was speaking in english! That was fun! NOT!
Atmosphere: 1
Service: 1
Sarah Higgins
Whoever is taking the drive through orders should be more polite instead of the ugly attitude he seems to have. Seems like customers are more of a bother to him when we should be appreciated since we are the reason your place of employment is open.
Usually a good place however I just went through the drive through and ordered a jamacian jerk turkey with mushrooms, got charged for the mushrooms but got none. I also added a side of garlic bread which I also didnt receieve and got a loaded potatoe soup that had zero potatoes in it. This was not the normal server at the window I highly suggest you double check your order before leaving as they will not. Suggest repremanding window server as he was more concerned with getting his white fur coat dirty than make sure the order was correct.
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Chips or Cookie, Loaded Potato
chris vernon
I picked up lunch today at the drive thru for my daughter and me. The drive thru attendant had a jacket on covered in animal hair. Not only was that unsanitary but what if a customer has allergies to animals.
Food: 4
Service: 2
Layne Beard
Excellent atmosphere, delicious subs and top notch customer
Atmosphere: 5
Food: 5
Service: 5
Ann Henderson
The BEST sub sandwiches in Houston. The sub's have wonderful tasting flavors, and it has plenty of meat and veggies to really make it taste the best.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Sub
Melissa C.
Customer service is great, friendly and helpful staff. Establishment is very well kept and clean. Food was made quickly and correctly, overall a great experience
Great subs with a different twist. Service was courteous and quick.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Club on a Sub
The food was phenomenal. The price was perfect. The staff was phenomenal. The manager even came by. Definitely will be going back
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Firehouse Sub, Firehouse Meatball
I called business over 10x to let them know that I needed to make sure a specific ingredient wasn't added to my sandwich. they never answered. i had to wait until my really nice delivery person got there to ask her for help. she told me that she saw them watching the phones ring and wouldn't answer. that is so unprofessional. i will never order from this location again.
Atmosphere: 1
Food: 1
Service: 1
Food is great. The only thing with location is just the time it takes. Whatever system they got going on is hurting the speed of service
Atmosphere: 3
Food: 5
Service: 3
Ordered online and went to pick up the order. But they closed the entry and asked to come to drive thru which is not expected or not instructed when ordering online.
Atmosphere: 1
Food: 4
Service: 1
IDK how the food was, they lock the doors and ignore you thirty minutes before the actual closing time ...
Atmosphere: 1
Service: 1
If I could give this place a zero, I would the manager Anna is a very bad manager. They made a mistake and re-she refused to give me the sandwich. I had to come all the way back.. this is very poor customer service. Somebody needs to have her job. She has a very bad attitude and is making faces at me through the drive-in.!
I normally go to Firehouse Subs once a week for my lunch to work from home. I don’t live far away. My visit last Thursday to Firehouse Subs was 1 that I would hope does not count as the norm. I ordered online at 11:30. I was told it would be ready by 11:50. I showed up at 11:50 and told the lady at the order pick up area that I had an online order. She told me she was too busy and I would have to wait. That was no big deal. I understood. She never came back over to speak to me, so I have to wait two minutes. I walked over to the cash register and asked the young man. Please check on my order I told him it should be ready already. He walked over and he came and told me they were just now making it and that it was not ready. I told him that that was unacceptable. I had been quoted a pick up time of 1150. He just kept saying well. It’s not ready it’s not ready. I sat down at the tables near the order pick up area. After waiting in additional 35 minutes, my food was handed to me. They did not put my two cookies in my bag like they say they do. They did not hand me my drink. He didn’t even know I was supposed to have a drink.
Atmosphere: 3
Food: 3
Service: 1
Food is great, but customer service is bad. Would not honor discount promotion cause they did not know how to process it. Then would not use my rewards points, cause, "it dont work that way"! What?Plus manager would only speak to me in spanish, while i was speaking in english! That was fun! NOT!
Atmosphere: 1
Service: 1
Whoever is taking the drive through orders should be more polite instead of the ugly attitude he seems to have. Seems like customers are more of a bother to him when we should be appreciated since we are the reason your place of employment is open.
Atmosphere: 4
Food: 5
Service: 2
Restaurantji Recommends
Usually a good place however I just went through the drive through and ordered a jamacian jerk turkey with mushrooms, got charged for the mushrooms but got none. I also added a side of garlic bread which I also didnt receieve and got a loaded potatoe soup that had zero potatoes in it. This was not the normal server at the window I highly suggest you double check your order before leaving as they will not. Suggest repremanding window server as he was more concerned with getting his white fur coat dirty than make sure the order was correct.
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Chips or Cookie, Loaded Potato
I picked up lunch today at the drive thru for my daughter and me. The drive thru attendant had a jacket on covered in animal hair. Not only was that unsanitary but what if a customer has allergies to animals.
Food: 4
Service: 2
Excellent atmosphere, delicious subs and top notch customer
Atmosphere: 5
Food: 5
Service: 5
The BEST sub sandwiches in Houston. The sub's have wonderful tasting flavors, and it has plenty of meat and veggies to really make it taste the best.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Sub
Customer service is great, friendly and helpful staff. Establishment is very well kept and clean. Food was made quickly and correctly, overall a great experience