Half the stalls don’t work and the payment function doesn’t work on the other half. And it’s been getting worse.
Atmosphere: 1
Food: 3
Service: 2
Freedom 1569
Just left Sonic in Idalou Tx. Received one burger wrong. We checked before we left because last time the order was wrong. Even repeating it 3 times for the correct order for the burger the person still couldn’t get right. We gave up and left. We will just grab our food in Lubbock when we are traveling from now on. We go a lot to Lubbock. They use to be so good at this Sonic.
Patricia Gonzales
worst ever. I ordered two drinks online just to check in and wait 15 minutes for my drinks. Then to top it all off, we get our drinks and we drive off. I take a huge drink because I was looking forward to my Dr. Pepper and guess what - both were wrong!! I realize that I could have checked before we left but after sitting there for 15 minutes already, we were upset and nobody else was there so you would think they would have gotten it right. Never again.
Atmosphere: 1
Food: 1
Service: 1
Hilary S
This is by far the friendliest Sonic I've ever been to. The guy taking the order was super polite. Another employee noticed my dog in the truck at the drive through and offered a pup cup. Both could not have been friendlier. Order was perfectly prepared. Perfect experience on New Years Eve. Thank you to a great team.
Food: 5
Service: 5
Miranda Underwood
This sonic has the best people!!
Atmosphere: 5
Food: 5
Service: 5
Kim Pierson
This was the WORST experience with a Sonic ever. Ordered numerous burgers (on app which is self explanatory) and they were all done wrong. Called store following day to speak to manager to talk to cook (maybe was training) and find out who the GM was of this store since it was not a burger, it was 6. Could you imagine my surprise to find out that the GM, Oscar, was the one that cooked it?! Left my number for Oscar to call back and he chose not to. Apology was all that was sufficient. Didn't want my money back yet this store does not understand or comprehend customer service. I grew up in a small town and this GM can either make or break having a Sonic there. This store has been open since 2014 and with this store's leadership, how long will it stay open?!? Dairy Queen will get my business when I drive thru Idalou again. Only positive was the young man that brought the food out. That was his raising and not training.
Atmosphere: 1
Food: 1
Service: 2
Nico L
Always having to double check my order is never fun. Sonic changed their hamburger meat a while ago and it sucks. But it's fast food, so it is what it is.
Atmosphere: 3
Food: 3
Service: 3
1luscrew
Wasn't busy. Sat at the order screen for 10 minutes after pushing the red button. Could see teen employees standing around inside. Finally left without ordering. Horrible service.
Service: 1
Clint Woods
This Sonic was fast, food was good, except tortillas was a little dry.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Tots, Burrito
Donna Brown
Tip the waitress. Love ? recommend very much ?? God bless you always ❤️
Went to sonic around 10:00pm really friendly and food was great. Alysha was very friendly and every time I go when she is there my sauce is always in my bag!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buffalo Boneless Wings, Cheeseburger, Corn Dog
Clinton Spurgeon
The wait for the food after the screen reader on they way was a few minutes as works standing
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Tots, Double Cheeseburger
Trevor Brown
Takes them forever to answer the red button even when not busy waited over 30 minutes.
Atmosphere: 1
Food: 1
Service: 1
Rosanne Lee
Always a great place for a quick bite or a sweet treat!
Atmosphere: 5
Food: 5
Service: 5
Ang T.
This. Location is hit or miss. Today was a miss. Pulled into three stalls. Activated the red button and never got anyone to take my order. Car hop walking around outside with empty tray and sour look on her face. Watched her walk slowly and never go back in before I gave up and left.
Half the stalls don’t work and the payment function doesn’t work on the other half. And it’s been getting worse.
Atmosphere: 1
Food: 3
Service: 2
Just left Sonic in Idalou Tx. Received one burger wrong. We checked before we left because last time the order was wrong. Even repeating it 3 times for the correct order for the burger the person still couldn’t get right. We gave up and left. We will just grab our food in Lubbock when we are traveling from now on. We go a lot to Lubbock. They use to be so good at this Sonic.
worst ever. I ordered two drinks online just to check in and wait 15 minutes for my drinks. Then to top it all off, we get our drinks and we drive off. I take a huge drink because I was looking forward to my Dr. Pepper and guess what - both were wrong!! I realize that I could have checked before we left but after sitting there for 15 minutes already, we were upset and nobody else was there so you would think they would have gotten it right. Never again.
Atmosphere: 1
Food: 1
Service: 1
This is by far the friendliest Sonic I've ever been to. The guy taking the order was super polite. Another employee noticed my dog in the truck at the drive through and offered a pup cup. Both could not have been friendlier. Order was perfectly prepared. Perfect experience on New Years Eve. Thank you to a great team.
Food: 5
Service: 5
This sonic has the best people!!
Atmosphere: 5
Food: 5
Service: 5
This was the WORST experience with a Sonic ever. Ordered numerous burgers (on app which is self explanatory) and they were all done wrong. Called store following day to speak to manager to talk to cook (maybe was training) and find out who the GM was of this store since it was not a burger, it was 6. Could you imagine my surprise to find out that the GM, Oscar, was the one that cooked it?! Left my number for Oscar to call back and he chose not to. Apology was all that was sufficient. Didn't want my money back yet this store does not understand or comprehend customer service. I grew up in a small town and this GM can either make or break having a Sonic there. This store has been open since 2014 and with this store's leadership, how long will it stay open?!? Dairy Queen will get my business when I drive thru Idalou again. Only positive was the young man that brought the food out. That was his raising and not training.
Atmosphere: 1
Food: 1
Service: 2
Always having to double check my order is never fun. Sonic changed their hamburger meat a while ago and it sucks. But it's fast food, so it is what it is.
Atmosphere: 3
Food: 3
Service: 3
Wasn't busy. Sat at the order screen for 10 minutes after pushing the red button. Could see teen employees standing around inside. Finally left without ordering. Horrible service.
Service: 1
This Sonic was fast, food was good, except tortillas was a little dry.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Tots, Burrito
Tip the waitress. Love ? recommend very much ?? God bless you always ❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Popcorn, Tots, Burrito, Fries, Double Cheeseburger
Restaurantji Recommends
Went to sonic around 10:00pm really friendly and food was great. Alysha was very friendly and every time I go when she is there my sauce is always in my bag!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buffalo Boneless Wings, Cheeseburger, Corn Dog
The wait for the food after the screen reader on they way was a few minutes as works standing
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Tots, Double Cheeseburger
Takes them forever to answer the red button even when not busy waited over 30 minutes.
Atmosphere: 1
Food: 1
Service: 1
Always a great place for a quick bite or a sweet treat!
Atmosphere: 5
Food: 5
Service: 5
This. Location is hit or miss. Today was a miss. Pulled into three stalls. Activated the red button and never got anyone to take my order. Car hop walking around outside with empty tray and sour look on her face. Watched her walk slowly and never go back in before I gave up and left.