Raj, behind the counter, was super patient. I wanted one of everything because it looked so good, and he patiently waited while I narrowed my decision down. The cookie sandwich is addicting!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Double Doozies
Hungry Sparrow
These cookies can be really great sometimes but there are other times they are kinda stale. The staff is present but seems out of it. The whole location could use some QC. When everything aligns right they really do have some great cookies and ice cream.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Birthday Cake
Kerston Peschke
Awful. We just left. The cookies LOOKED day old,at least. I bought some anyway while my kid got ice cream. Gross. Stale and hard. Won't be back. The malls bake them up actually daily lol. This location is terrible.
Google user
Terrible place to order a cookie cake, avoid at all costs. My wife ordered a cake for our engagement party a week in advance. She called the day before to make sure they would have the order ready in the morning but they had no record of the order. She then went there and made sure they had the order. I got there right when they opened the day of the party and they couldn't find the order again. It took around 15 minutes for them to make a cake that looked like a child made it. It was supposed to be a ring but you be the judge from the picture. $75 is the biggest rip off ever for this.
Matthew Hansen
Terrible place to order a cookie cake, avoid at all costs. My wife ordered a cake for our engagement party a week in advance. She called the day before to make sure they would have the order ready in the morning but they had no record of the order. She then went there and made sure they had the order. I got there right when they opened the day of the party and they couldn't find the order again. It took around 15 minutes for them to make a cake that looked like a child made it. It was supposed to be a ring but you be the judge from the picture. $75 is the biggest rip off ever for this.
Patrick Snider
3.2 stars… no wonder. Customer service is non existent. Spelled our kids name wrong on a cookie cake, then tells us we told them to spell it that way. The art work done on the cake looked like it was done by a child. When you’re spending $50 on a cake, you should at least get your moneys worth. They offered a refund if we brought the cake back, but the party was already going. Lesson learned. Use H‑E‑B. This place is a joke and useless.
Victoria Edwards
No one answering the phone to pick up a cake
Madison S.
Cake tasted great; however the design and witting were terrible... When my husband got home from picking up the cake our party had already started and it was too late to take it back. Supposed to be an "engagement ring" for an engagement party. Looks more like a space ship or a bbq grill. And the writing was not very pretty either especially for a $70 cake.
VBC Falls Church
Tried to get an ice cream sandwich and the lady told us they can’t do it. They had plenty of cookies and plenty of ice cream. But for no reason what so ever they can’t do it. I need to speak to somebody about this. It’s the third time this has happened with no explanation.
bryce norman
The lady I spoke with Saturday, the 9th was very rude and hard to understand. She told me, at 4pm, the earliest I could pickup a cake was 9pm Saturday or 12:30 Sunday. So, I called back 5 minutes later to try and do a 12:30pm appt. She then told me, I’m broken English. That the next appt was 1:30pm Sunday. An hour later.She was awfully rude and snide and I wish I could leave a 0 star review. Totally do not recommend this place
Slow and incompetent service. I called to place an order for a cookie cake and no one answered the phone. So I drove to the store and asked for a cookie cake. I was told by the sales associate (who speaks very poor English and was the only person working) that the cake wouldn't be ready until 5pm. I'm not sure why it would take the entire day to bake a cookie cake. I'm never coming back to this location.
Val J.
Slow and incompetent service. I called to place an order for a cookie cake and no one answered the phone. So I drove to the store and asked for a cookie cake. I was told by the sales associate (who speaks very poor English and was the only person working) that the cake wouldn't be ready until 5pm. I'm not sure why it would take the entire day to bake a cookie cake. I'm never coming back to this location.
Hannah Rose
Cookies are amazing but customer service wasn’t what we expected
April Fox
The lady working on 9/2/21 was extremely accommodating. I called at noon to see if she could have me a cookie cake ready for 2:00. She had it ready at 1:30 and it was perfect. Thank you!
Ethan Murray
I was disappointed with the 16" cookie cake I ordered. It was undercooked (coming from a person who likes my cookie on the chewy side) and for the price I just expected a certain quality that was not delivered on. I noticed the reviews were not very positive at this location but decided to take a chance. I will not be coming back to this location.
Raj, behind the counter, was super patient. I wanted one of everything because it looked so good, and he patiently waited while I narrowed my decision down. The cookie sandwich is addicting!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Double Doozies
These cookies can be really great sometimes but there are other times they are kinda stale. The staff is present but seems out of it. The whole location could use some QC. When everything aligns right they really do have some great cookies and ice cream.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Birthday Cake
Awful. We just left. The cookies LOOKED day old,at least. I bought some anyway while my kid got ice cream. Gross. Stale and hard. Won't be back. The malls bake them up actually daily lol. This location is terrible.
Terrible place to order a cookie cake, avoid at all costs. My wife ordered a cake for our engagement party a week in advance. She called the day before to make sure they would have the order ready in the morning but they had no record of the order. She then went there and made sure they had the order. I got there right when they opened the day of the party and they couldn't find the order again. It took around 15 minutes for them to make a cake that looked like a child made it. It was supposed to be a ring but you be the judge from the picture. $75 is the biggest rip off ever for this.
Terrible place to order a cookie cake, avoid at all costs. My wife ordered a cake for our engagement party a week in advance. She called the day before to make sure they would have the order ready in the morning but they had no record of the order. She then went there and made sure they had the order. I got there right when they opened the day of the party and they couldn't find the order again. It took around 15 minutes for them to make a cake that looked like a child made it. It was supposed to be a ring but you be the judge from the picture. $75 is the biggest rip off ever for this.
3.2 stars… no wonder. Customer service is non existent. Spelled our kids name wrong on a cookie cake, then tells us we told them to spell it that way. The art work done on the cake looked like it was done by a child. When you’re spending $50 on a cake, you should at least get your moneys worth. They offered a refund if we brought the cake back, but the party was already going. Lesson learned. Use H‑E‑B. This place is a joke and useless.
No one answering the phone to pick up a cake
Cake tasted great; however the design and witting were terrible... When my husband got home from picking up the cake our party had already started and it was too late to take it back. Supposed to be an "engagement ring" for an engagement party. Looks more like a space ship or a bbq grill. And the writing was not very pretty either especially for a $70 cake.
Tried to get an ice cream sandwich and the lady told us they can’t do it. They had plenty of cookies and plenty of ice cream. But for no reason what so ever they can’t do it. I need to speak to somebody about this. It’s the third time this has happened with no explanation.
The lady I spoke with Saturday, the 9th was very rude and hard to understand. She told me, at 4pm, the earliest I could pickup a cake was 9pm Saturday or 12:30 Sunday. So, I called back 5 minutes later to try and do a 12:30pm appt. She then told me, I’m broken English. That the next appt was 1:30pm Sunday. An hour later.She was awfully rude and snide and I wish I could leave a 0 star review. Totally do not recommend this place
Restaurantji Recommends
Slow and incompetent service. I called to place an order for a cookie cake and no one answered the phone. So I drove to the store and asked for a cookie cake. I was told by the sales associate (who speaks very poor English and was the only person working) that the cake wouldn't be ready until 5pm. I'm not sure why it would take the entire day to bake a cookie cake. I'm never coming back to this location.
Slow and incompetent service. I called to place an order for a cookie cake and no one answered the phone. So I drove to the store and asked for a cookie cake. I was told by the sales associate (who speaks very poor English and was the only person working) that the cake wouldn't be ready until 5pm. I'm not sure why it would take the entire day to bake a cookie cake. I'm never coming back to this location.
Cookies are amazing but customer service wasn’t what we expected
The lady working on 9/2/21 was extremely accommodating. I called at noon to see if she could have me a cookie cake ready for 2:00. She had it ready at 1:30 and it was perfect. Thank you!
I was disappointed with the 16" cookie cake I ordered. It was undercooked (coming from a person who likes my cookie on the chewy side) and for the price I just expected a certain quality that was not delivered on. I noticed the reviews were not very positive at this location but decided to take a chance. I will not be coming back to this location.