We are disappointed in the direction this place has gone. This place used to be pretty good years ago but has now went down hill. We don't know if management changes, staff changes, or changes in ownership is the root cause, but it needs major help. We have ordered here several times. Attempting to give this location a second chance, understanding that sometimes people just make mistakes. But this is not a one-time occurrence. Every single time, we have encountered a problem or an issue with our order. From not being prepared correctly as requested to receiving the wrong order, not to mention receiving burnt and overcooked items in addition to having the wrong size pizza in the box, to the half folded X-large pizza we received and had to return back to thus Latin to show them. Then it's an excuse after the excuse when we contact them about the order that they prepared incorrectly. Everyone doesn't have time to keep returning to the location to wait for them to prepare a new order because of the orders they continue to prepare incorrectly. The goal is to get it right the first time to prevent additional issues. Some items should not even be boxed if they look problematic when packaging. Also, they need a new system for issuing credits for customers. Maybe even need to go old fashoin and get a simple pen and a notebook and write the customers information when they have a credit that needs to be issued by the location because of an error that was made so that it will be easily accessible. Stop always depending on electronic systems that routinely make errors and have cliches. We were told by the location manager (stormy) that we directly spoke with on the last occurrence when we received the wrong order that she was going to place a credit on our account for the amount we paid since they made a mistake and we had to discard of the entire order. There was no sauce whatsoever on the pizzas, and the cheesesticks didn't have any cheese. On our next visit, when we got to this pizza hut location, we encountered unexpected issues as she didn't accurately nor correctly issue the credit to our account. Luckily, we had screenshots of done of our purvis order receipts. This caused extreme delays in picking up our order for our students as we had to speak with (jose) about the issue which took nearly 30 minutes to assist and finally get our order sorted out and corrected with our credit. However, by this time, our order was now cold and difficult to consume as reported by our students. In addition, the breadsticks were hard and overcooked/burnt as well as the pizza & pasta did not have enough sauce on it. We were never offered to have our order remade as a common courtesy normally by any staff or management since the issue was created once again by this location. We believe some personal and professional development is in dire need at this location as well as the ability to be accountable when you have made a mistake with a customer's order and their account credits. Rendering quality customer service is still valued in many places, even when it seems to be absent at some. Pizza hut, you have got to do better. This is unacceptable!Parking: The parking lot is very small so you may have to park in the shopping center parking lot next door and walk over to this place.
Very upset with our order tonight. No sense of airing it out because it’s all negative. I am only here to let whoever runs this page you have lost a life long customer.
Food: 2
Service: 1
Chijioke Chuks
Nice food but very pricey, when you have Domino's and little Caesars close by there should be some sales.
Yes, both of my orders have been wrong in the past, but they have made it right swiftly on both occasions. My main concern is the call center, those people don’t get anything correct when placing your order by phone, not even the spelling of your name”Broken English” which in these cases caused my order to be made wrongly. I’ll give them 5 stars because they made it right both times without a hassle.
Atmosphere: 5
Food: 3
Service: 4
Luis Castanon
These guys need help doing their work
Service: 1
Steam To You
Pizza Hut on 2234 in Missouri City Texas is a joke. They missed 2 items in my order and not only has no one reached out to me, they kept my money. I sent several emails to corporate, called the “contact us” line, only to get recordings and disconnection's. I had no idea Pizza Hut was so unfriendly and uncaring. To take my money like this, are you all hurting that bad for sales? I do donated but allow me to do so, just don't take from me. The amount is irrelevant not a big deal, the way Puzza Hut treated my me is.This company isn’t loyal, unfair and doesn’t seem to care about how they treat repeat customers. How does this company get away with this? I guess I’ll be the one to file a complaint.
Atmosphere: 1
Food: 1
Service: 1
Kenneth Bradley
The employee was so nice and had a wonderful personality.Parking: Nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meat Pizza
Daniel Godina
Completely got my order wrong and when I asked for a refund or another pizza they said that there's nothing they can do at the store.The last time I ordered a pizza we spent about $100 and it arrived about 1145. This is ridiculous because we ordered it at 730pm. This is the worst service I have ever had. All the do is make excuses and they claim that there's nothing they can do.
Atmosphere: 1
Food: 1
Service: 1
A J.
This place is horrible. I ordered a personal pan pizza and when I got it, the pizza was hot but the toppings were cold and uncooked. I even made a complaint to the corporate office and never received a response. This location doesn't even deserve the one star I had to select.
My specialty pizza, large 1 topping pizza and brownie was delivered in a timely manner. Everything was hot and fresh. The delivery guy was nice.The shift that's working right now I want to give you all a 5+ star review! Your food was straight on point! Thank you ?
We are disappointed in the direction this place has gone. This place used to be pretty good years ago but has now went down hill. We don't know if management changes, staff changes, or changes in ownership is the root cause, but it needs major help. We have ordered here several times. Attempting to give this location a second chance, understanding that sometimes people just make mistakes. But this is not a one-time occurrence. Every single time, we have encountered a problem or an issue with our order. From not being prepared correctly as requested to receiving the wrong order, not to mention receiving burnt and overcooked items in addition to having the wrong size pizza in the box, to the half folded X-large pizza we received and had to return back to thus Latin to show them. Then it's an excuse after the excuse when we contact them about the order that they prepared incorrectly. Everyone doesn't have time to keep returning to the location to wait for them to prepare a new order because of the orders they continue to prepare incorrectly. The goal is to get it right the first time to prevent additional issues. Some items should not even be boxed if they look problematic when packaging. Also, they need a new system for issuing credits for customers. Maybe even need to go old fashoin and get a simple pen and a notebook and write the customers information when they have a credit that needs to be issued by the location because of an error that was made so that it will be easily accessible. Stop always depending on electronic systems that routinely make errors and have cliches. We were told by the location manager (stormy) that we directly spoke with on the last occurrence when we received the wrong order that she was going to place a credit on our account for the amount we paid since they made a mistake and we had to discard of the entire order. There was no sauce whatsoever on the pizzas, and the cheesesticks didn't have any cheese. On our next visit, when we got to this pizza hut location, we encountered unexpected issues as she didn't accurately nor correctly issue the credit to our account. Luckily, we had screenshots of done of our purvis order receipts. This caused extreme delays in picking up our order for our students as we had to speak with (jose) about the issue which took nearly 30 minutes to assist and finally get our order sorted out and corrected with our credit. However, by this time, our order was now cold and difficult to consume as reported by our students. In addition, the breadsticks were hard and overcooked/burnt as well as the pizza & pasta did not have enough sauce on it. We were never offered to have our order remade as a common courtesy normally by any staff or management since the issue was created once again by this location. We believe some personal and professional development is in dire need at this location as well as the ability to be accountable when you have made a mistake with a customer's order and their account credits. Rendering quality customer service is still valued in many places, even when it seems to be absent at some. Pizza hut, you have got to do better. This is unacceptable!Parking: The parking lot is very small so you may have to park in the shopping center parking lot next door and walk over to this place.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni Pizza, Cheese Sticks, Chicken Pizza, Veggie Lovers Pizza, Breadsticks
Very upset with our order tonight. No sense of airing it out because it’s all negative. I am only here to let whoever runs this page you have lost a life long customer.
Food: 2
Service: 1
Nice food but very pricey, when you have Domino's and little Caesars close by there should be some sales.
Atmosphere: 4
Food: 5
Service: 4
Great pizza and great triple treat box deal ?.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Marinara, Meat Lovers Pizza, Breadsticks, Cinnabon Mini Rolls
Yes, both of my orders have been wrong in the past, but they have made it right swiftly on both occasions. My main concern is the call center, those people don’t get anything correct when placing your order by phone, not even the spelling of your name”Broken English” which in these cases caused my order to be made wrongly. I’ll give them 5 stars because they made it right both times without a hassle.
Atmosphere: 5
Food: 3
Service: 4
These guys need help doing their work
Service: 1
Pizza Hut on 2234 in Missouri City Texas is a joke. They missed 2 items in my order and not only has no one reached out to me, they kept my money. I sent several emails to corporate, called the “contact us” line, only to get recordings and disconnection's. I had no idea Pizza Hut was so unfriendly and uncaring. To take my money like this, are you all hurting that bad for sales? I do donated but allow me to do so, just don't take from me. The amount is irrelevant not a big deal, the way Puzza Hut treated my me is.This company isn’t loyal, unfair and doesn’t seem to care about how they treat repeat customers. How does this company get away with this? I guess I’ll be the one to file a complaint.
Atmosphere: 1
Food: 1
Service: 1
The employee was so nice and had a wonderful personality.Parking: Nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meat Pizza
Completely got my order wrong and when I asked for a refund or another pizza they said that there's nothing they can do at the store.The last time I ordered a pizza we spent about $100 and it arrived about 1145. This is ridiculous because we ordered it at 730pm. This is the worst service I have ever had. All the do is make excuses and they claim that there's nothing they can do.
Atmosphere: 1
Food: 1
Service: 1
This place is horrible. I ordered a personal pan pizza and when I got it, the pizza was hot but the toppings were cold and uncooked. I even made a complaint to the corporate office and never received a response. This location doesn't even deserve the one star I had to select.
Restaurantji Recommends
My specialty pizza, large 1 topping pizza and brownie was delivered in a timely manner. Everything was hot and fresh. The delivery guy was nice.The shift that's working right now I want to give you all a 5+ star review! Your food was straight on point! Thank you ?
Food: 5
Service: 5
Recommended dishes: Triple Chocolate Brownie, Traditional Wings, Supreme Pizza, Meat Lovers Pizza, Veggie Lovers Pizza
Don't order from here. You'll be sitting waiting around for over an hour for pizza.. avoid at all cost.
Hot food pizza was , wings, pastas and bread sticks was cold. Wings container was crushed. And bread sticks were burnt
Food always hot and made how you want it.
Horrible pizza arrive cold as hell and tough to chew I wouldn't recommend this location at all worker was rude when i asked for refund