When I arrived it looked deserted- no customers. Even the computer screen was off. Placed my order + bag of ice. Requested hot food- why was the burger & tots cold! There were NO CUSTOMERS- no reason why they couldn't cook a fresh burger & tots!
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Tots, Burger
katherine Johnson
Had a ruff day and stopped by Sonic drive thru on my way home. Thank you Daniel for being Kind. Food was great as well.
Atmosphere: 5
Food: 5
Service: 5
Elizabeth Thompson
I haven’t been to sonic in some years and I can see why I stop going. Customer Service sucks. I went to get a banana shake for my mom and had trouble understanding the young lady taking my order. As I was ordering things that had a discounted price I see on screen no discounts. I explained this to the lady and she said “oh it will be on your receipt “ when I received my order it was not on the receipt. The manager took a while just to come out and only refunded my money. Didn’t really apologize for not only wasting my time waiting on them to get it right but never expressed that either the girl who took my order was just new and in training or just anything even after I explained what went wrong even before it went wrong. That alone frustrated me then when finally get home one of the shakes i ordered was not correct, but this time I was completely over Sonic. Their drinks are not that good to keep coming to get bad service.
Atmosphere: 2
Food: 3
Service: 1
Becki McAuley
We ordered sonic blasts and we’re missing most of the blast!!
Food: 1
Armando Aldape
I pull in to the drive through for 10 minutes and no one answered then I went to the parking spot where your order and pressed the button and waited for 10 minutes and no response. Three other people were mad and left with out there food. Only to have them turn off the lights at 8:20 pm. Worst Sonic service ever.
Huyền Nguyễn
Me and my partner are disappointed on trying the Chocolate Chunk Brownie Blast and the Turtle Truffle Nut Blast from here since they only filled the cup with ice cream and the chocolate chunk brownie and turtle as a topping. There were none in the middle or bottom of the ice cream.
Food: 2
Service: 2
Tman varghese
Not clean.Old and dirty equipment.
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Corn Dog, Fries
Bri Roberts
My food was very fresh and everything was good. I wanted to "dine-in", and we did, but I wanted to use the tray on my window, but it was broken. Also, nobody came to check on us. Typically when one sits in their car to eat, someone comes to check on them to make sure they have everything they need.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Corn Dog, Tots
Dena A.
horrible service waited 35 minutes to get 2 milkshakes. They said that our food is being made several times but never brought it out. Milkshakes were melted and the cups were super sticky.
Bobby Knape
Delivered my order with a big smile today! Thank you!
Incredibly slow service. They can't get the order right as they apparently don't listen and don't verify This location is bad, I can't recommend
Ruth Murray
I really try to not leave negative reviews, but this Sonic location in particular made me a little sad.I always order through the app, so service gets a 3, because the person who brought our order out was very nice, but I didn't have any other contact with anyone. The person who brought our food, thank you for your kind words. I would give you a personal 5 stars.It was a little disappointing sitting for 20 minutes for a small order. I ordered a large fry, a large tot, and a large chili cheese fry.The fries and tots were hot, but only the chili and cheese was hot while the fries were a tiny bit warm. The chili cheese fries gave me a very upset stomach afterwards. Let it be known that I eat 2 other Sonic locations frequently near me, at least once every other week in Rosenberg/Richmond. I always eat chili cheese coneys, sometimes as many as 2 on the days where I get it (one for lunch and one for dinner) and not be bothered, but just a few bites here was rough.I don't even like Arby's, but maybe I'll consider going to the one next door if the next time I go here doesn't redeem itself for my standards.
Food: 3
Service: 3
Yvette Gamez
We got popcorn chicken, it was more fried flour thank chicken. Got maybe 3 or 4 popcorn chicken out out the whole order.The chili cheese hotdogs was the skimpiest one we have seen on a regular bun. It had a big amount of winner sticking out on both sides.I won't be back.The person who took our order was friendly. That was not an issue.
Atmosphere: 3
Food: 1
Service: 5
Recommended dishes: Beef Hot Dog, Popcorn Chicken, Chili Cheese
Andrea Lloyd
I haven't had a correct order from this Sonic in about 6 years. Double check your order before you pull away.
Corri Glass
Not happy at all from my drive thru experience to the food. Fries were ICE COLD and The Chili Cheese Dogs were lukewarm at best. Customer Service at the window...STALE. Had to ask for napkins and ketchup.Won't be coming back.
When I arrived it looked deserted- no customers. Even the computer screen was off. Placed my order + bag of ice. Requested hot food- why was the burger & tots cold! There were NO CUSTOMERS- no reason why they couldn't cook a fresh burger & tots!
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Tots, Burger
Had a ruff day and stopped by Sonic drive thru on my way home. Thank you Daniel for being Kind. Food was great as well.
Atmosphere: 5
Food: 5
Service: 5
I haven’t been to sonic in some years and I can see why I stop going. Customer Service sucks. I went to get a banana shake for my mom and had trouble understanding the young lady taking my order. As I was ordering things that had a discounted price I see on screen no discounts. I explained this to the lady and she said “oh it will be on your receipt “ when I received my order it was not on the receipt. The manager took a while just to come out and only refunded my money. Didn’t really apologize for not only wasting my time waiting on them to get it right but never expressed that either the girl who took my order was just new and in training or just anything even after I explained what went wrong even before it went wrong. That alone frustrated me then when finally get home one of the shakes i ordered was not correct, but this time I was completely over Sonic. Their drinks are not that good to keep coming to get bad service.
Atmosphere: 2
Food: 3
Service: 1
We ordered sonic blasts and we’re missing most of the blast!!
Food: 1
I pull in to the drive through for 10 minutes and no one answered then I went to the parking spot where your order and pressed the button and waited for 10 minutes and no response. Three other people were mad and left with out there food. Only to have them turn off the lights at 8:20 pm. Worst Sonic service ever.
Me and my partner are disappointed on trying the Chocolate Chunk Brownie Blast and the Turtle Truffle Nut Blast from here since they only filled the cup with ice cream and the chocolate chunk brownie and turtle as a topping. There were none in the middle or bottom of the ice cream.
Food: 2
Service: 2
Not clean.Old and dirty equipment.
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Corn Dog, Fries
My food was very fresh and everything was good. I wanted to "dine-in", and we did, but I wanted to use the tray on my window, but it was broken. Also, nobody came to check on us. Typically when one sits in their car to eat, someone comes to check on them to make sure they have everything they need.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Corn Dog, Tots
horrible service waited 35 minutes to get 2 milkshakes. They said that our food is being made several times but never brought it out. Milkshakes were melted and the cups were super sticky.
Delivered my order with a big smile today! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Incredibly slow service. They can't get the order right as they apparently don't listen and don't verify This location is bad, I can't recommend
I really try to not leave negative reviews, but this Sonic location in particular made me a little sad.I always order through the app, so service gets a 3, because the person who brought our order out was very nice, but I didn't have any other contact with anyone. The person who brought our food, thank you for your kind words. I would give you a personal 5 stars.It was a little disappointing sitting for 20 minutes for a small order. I ordered a large fry, a large tot, and a large chili cheese fry.The fries and tots were hot, but only the chili and cheese was hot while the fries were a tiny bit warm. The chili cheese fries gave me a very upset stomach afterwards. Let it be known that I eat 2 other Sonic locations frequently near me, at least once every other week in Rosenberg/Richmond. I always eat chili cheese coneys, sometimes as many as 2 on the days where I get it (one for lunch and one for dinner) and not be bothered, but just a few bites here was rough.I don't even like Arby's, but maybe I'll consider going to the one next door if the next time I go here doesn't redeem itself for my standards.
Food: 3
Service: 3
We got popcorn chicken, it was more fried flour thank chicken. Got maybe 3 or 4 popcorn chicken out out the whole order.The chili cheese hotdogs was the skimpiest one we have seen on a regular bun. It had a big amount of winner sticking out on both sides.I won't be back.The person who took our order was friendly. That was not an issue.
Atmosphere: 3
Food: 1
Service: 5
Recommended dishes: Beef Hot Dog, Popcorn Chicken, Chili Cheese
I haven't had a correct order from this Sonic in about 6 years. Double check your order before you pull away.
Not happy at all from my drive thru experience to the food. Fries were ICE COLD and The Chili Cheese Dogs were lukewarm at best. Customer Service at the window...STALE. Had to ask for napkins and ketchup.Won't be coming back.
Atmosphere: 1
Food: 1
Service: 1