Wingstop

Name: Wingstop
Address: 5630 W Loop 1604 N Ste 112, San Antonio, Texas, 78251, US
Telephone: (210) 682-9464
Price range: $
Rating: 2

$ • Chicken Wings

Hours:
5630 W Loop 1604 N Ste 112, San Antonio
(210) 682-9464

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Wingstop Reviews

2 (292)

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July 2023

This location is really bad. I have had issues with them before putting the order name wrong so we don’t get notified accurately that it’s ready, to them putting it to go on the shelf when I asked for dine in. They never even apologize for their error ire remake anything-just hand you the cold food that’s been sitting. I’m an understanding customer who doesn’t make a scene or try to ask for free stuff. I tolerate it because my kids and husband like the wings. Tonight we ordered for dine in at 9:36pm (site says open till midnight ). I was told 40 mins. After an hour later without the order my husband went to check. We could see them fumbling around checking their computer over and over, the shelves with the to go orders and the kitchen. It appears the order was never sent to the kitchen. A staff member from the back says nothing but comes to snatch the receipt from my husband and ran to the back. My husband is standing there not sure what is going on. A rude girl in blue hair asks him to get out of her kitchen-he’s standing off to the side where you would ask them for plates and cups, he’s not in the back in the kitchen. She gives no updates on the order or says anything-just proceeds to get on the phone up front. No one made any apologies for the error or extra wait or even admitted they made an error but we could clearly see they were scrambling to make it after finding their error. Without any word the same staff member who grabbed the receipt came back after some time and pushed a tray to my husband. This was at nearly 11pm. My husband said let’s just take it to go. As we are leaving we can hear that same staff member that grabbed the receipt and pushed the tray to my husband laughing saying I didn’t know what to do I panicked.

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