There service is really bad. There was a person who was serving the customers n he was very rude to my daughter she was waiting till they opened for 20 minutes n he didnt even said anything to my daughter instead he told care of the person behind her. If there was away to put no stars i wouldnt have put one star.
Atmosphere: 1
Food: 1
Service: 1
Hamna Ahmedd
Had a horrible experience here! Such racist staff! They kept asking us to buy a whole pizza when we asked for just a slice. They kept repeating that until we were super annoyed. They knew we were hijabis still didn’t tell us that the pizza contained Ham. We’ve been to many places and they respect their hijabi and Muslim customers and tell them when a thing had Ham in it or not. When we came back all the way and told them about it they didn’t give us a refund and were only giving us a pack of Lays as a compensation. We asked for a little drink with it. They should give us 2 drinks and 2 packs of chips as they charged us 5.40 in total. No courtesy at all. They’ve been rolling eyes all the time!! Never ever coming back to this place. Very unprofessional, rude and zero customer service staff. I would recommend no one should come there. Really really really DISAPPOINTED!!!!
Roblox & stuff
Delicious Pizza!
Jasmine Amore
I frequent this location often due to working closely by. The pizza is always hot and fresh, but the older cashier lady who always checks people out is always soooo rude. There are lots of food choices in this mall and this is one of my favorites, but I will have to reconsider because she is always rude, shrugs you off, mad because I asked for cheese and peppers and this isn’t a one time thing it’s the past 3 times I visited this location.
C S
Excellent Last Minute Service for Large Group! After disappointing experiences at two other local pizzerias, we turned to Sbarro's inside the First Colony Mall. They went above and beyond to accommodate our 6 NY XL pizzas order of whole pizzas and did it with a smile, right at the end of their cut-off for ordering!! Our order was fulfilled perfectly, and the kids all loved it - every one of them had at least 2 slices, and most had more than that. (That has honestly NEVER happened any other time I've had pizza at my kid's parties!) It was, of course, piping hot and absolutely excellent for "mall pizza" - I wish I could have hugged them all for helping me in a jam! Excellent service and excellent pizza - Sbarro's saved our party!!!!!
224charmains
After disappointing experiences at two other local pizzerias, we turned to Sbarro's inside the First Colony Mall. They went above and beyond to accommodate our 6 large pizzas order of whole pizzas and did it with a smile, right at the end of their cut-off for ordering!! Our order was fulfilled perfectly and the kids all loved it - every one of them had at least 2 slices, and most had more than that. (That has honestly NEVER happened any other time I've had pizza at my kid's parties!) It was, of course, piping hot and absolutely excellent for "mall pizza" - I wish I could have hugged them all for helping me in a jam! Excellent service and excellent pizza - Sbarro's saved our party!!!!!
DFPS Dfps
Found mold in the Parmesan packet. Reported to the manager (Asian gray haired lady) and she acted mad I reported it. Now I’m wondering what other expired food they are serving up.
Yury Pazniak
This place has best NY pizza in town. I tried many other restaurants and few of them really know what makes a good NY style pizza. At this place, my pizza's always cooked through, cheese is chewy and the crust is crunchy as it should be. For 20$ you can get a 2 topping XL pizza in NY style, just ask to cut in 6 slices instead of normal count of 8. On the downside, when they are busy on thanks giving or other holiday, or 30 minutes to closure, they can disappoint and make a sloppy pizza, undercooked, or cut it wrong. Just don't order on such times and you'll be golden. On a good note, Thanks, Sbarro team, you are the best, guys!
Atmosphere: 4
Food: 5
Service: 4
Nab Astroboy
The cheese pizza tasted so bad, yuk
Sergio Reyes
Excellent pizza, delicious and the manager's treatment was the best, I recommend it 1000%
I stood in line and the girl behind the counter messed with the pizza and stood there and ignored me. Another family came up behind me and she asked if she could help them. We walked away.
J W
All dough and hardly any meat. This thing was so dry and tough the plastic knife they gave me could barely get through it. Had to end up pulling it apart.
MsNashawn25
Today during tax free weekend at First Colony Mall me and my kids stopped by Sbarros Pizza to grab pizza slices for them. The lady behind the counter had a hard time separating the pizzas with the spatula. So she made the choice to put her fingers on my kids pizza to pull it apart. I also noticed NO ONE had gloves on. I promptly told her “ no I do not want that slice you put your hands on”. She did get me another slice that she had not touched but she waved me off afterwards.With COVID and Monkeypox on the rise, why would Sbarros Pizza not require their works to use gloves if they are going to have to touch peoples food. I was very disappointed on how I was handled and the fact they still served people pizza that they continued to touch and use their bare hands to pull the pizzas apart with!!!
LisaJ Davis
While visiting the mall we got hungry. I decided to try a new item along with the pizza. I tried the spaghetti. It tasted good but there was not enough sauce. The pizza was fresh and tasted good and salad was good. I felt we had good portion sizes for the price and their customer service was very friendly and efficient. For two slices, two drinks, a salad and a spaghetti I paid about $18.00
James Peach
Yesterday me and my wife were at the mall and got hungry so we decided to eat while we were there. I decided to try something different so we got spaghetti and baked ziti. Both of them were cold. Next time I'm here I'll be getting a sub at Charleys like I usually do because my experience at this place definitely wasn't good.
There service is really bad. There was a person who was serving the customers n he was very rude to my daughter she was waiting till they opened for 20 minutes n he didnt even said anything to my daughter instead he told care of the person behind her. If there was away to put no stars i wouldnt have put one star.
Atmosphere: 1
Food: 1
Service: 1
Had a horrible experience here! Such racist staff! They kept asking us to buy a whole pizza when we asked for just a slice. They kept repeating that until we were super annoyed. They knew we were hijabis still didn’t tell us that the pizza contained Ham. We’ve been to many places and they respect their hijabi and Muslim customers and tell them when a thing had Ham in it or not. When we came back all the way and told them about it they didn’t give us a refund and were only giving us a pack of Lays as a compensation. We asked for a little drink with it. They should give us 2 drinks and 2 packs of chips as they charged us 5.40 in total. No courtesy at all. They’ve been rolling eyes all the time!! Never ever coming back to this place. Very unprofessional, rude and zero customer service staff. I would recommend no one should come there. Really really really DISAPPOINTED!!!!
Delicious Pizza!
I frequent this location often due to working closely by. The pizza is always hot and fresh, but the older cashier lady who always checks people out is always soooo rude. There are lots of food choices in this mall and this is one of my favorites, but I will have to reconsider because she is always rude, shrugs you off, mad because I asked for cheese and peppers and this isn’t a one time thing it’s the past 3 times I visited this location.
Excellent Last Minute Service for Large Group! After disappointing experiences at two other local pizzerias, we turned to Sbarro's inside the First Colony Mall. They went above and beyond to accommodate our 6 NY XL pizzas order of whole pizzas and did it with a smile, right at the end of their cut-off for ordering!! Our order was fulfilled perfectly, and the kids all loved it - every one of them had at least 2 slices, and most had more than that. (That has honestly NEVER happened any other time I've had pizza at my kid's parties!) It was, of course, piping hot and absolutely excellent for "mall pizza" - I wish I could have hugged them all for helping me in a jam! Excellent service and excellent pizza - Sbarro's saved our party!!!!!
After disappointing experiences at two other local pizzerias, we turned to Sbarro's inside the First Colony Mall. They went above and beyond to accommodate our 6 large pizzas order of whole pizzas and did it with a smile, right at the end of their cut-off for ordering!! Our order was fulfilled perfectly and the kids all loved it - every one of them had at least 2 slices, and most had more than that. (That has honestly NEVER happened any other time I've had pizza at my kid's parties!) It was, of course, piping hot and absolutely excellent for "mall pizza" - I wish I could have hugged them all for helping me in a jam! Excellent service and excellent pizza - Sbarro's saved our party!!!!!
Found mold in the Parmesan packet. Reported to the manager (Asian gray haired lady) and she acted mad I reported it. Now I’m wondering what other expired food they are serving up.
This place has best NY pizza in town. I tried many other restaurants and few of them really know what makes a good NY style pizza. At this place, my pizza's always cooked through, cheese is chewy and the crust is crunchy as it should be. For 20$ you can get a 2 topping XL pizza in NY style, just ask to cut in 6 slices instead of normal count of 8. On the downside, when they are busy on thanks giving or other holiday, or 30 minutes to closure, they can disappoint and make a sloppy pizza, undercooked, or cut it wrong. Just don't order on such times and you'll be golden. On a good note, Thanks, Sbarro team, you are the best, guys!
Atmosphere: 4
Food: 5
Service: 4
The cheese pizza tasted so bad, yuk
Excellent pizza, delicious and the manager's treatment was the best, I recommend it 1000%
Restaurantji Recommends
I stood in line and the girl behind the counter messed with the pizza and stood there and ignored me. Another family came up behind me and she asked if she could help them. We walked away.
All dough and hardly any meat. This thing was so dry and tough the plastic knife they gave me could barely get through it. Had to end up pulling it apart.
Today during tax free weekend at First Colony Mall me and my kids stopped by Sbarros Pizza to grab pizza slices for them. The lady behind the counter had a hard time separating the pizzas with the spatula. So she made the choice to put her fingers on my kids pizza to pull it apart. I also noticed NO ONE had gloves on. I promptly told her “ no I do not want that slice you put your hands on”. She did get me another slice that she had not touched but she waved me off afterwards.With COVID and Monkeypox on the rise, why would Sbarros Pizza not require their works to use gloves if they are going to have to touch peoples food. I was very disappointed on how I was handled and the fact they still served people pizza that they continued to touch and use their bare hands to pull the pizzas apart with!!!
While visiting the mall we got hungry. I decided to try a new item along with the pizza. I tried the spaghetti. It tasted good but there was not enough sauce. The pizza was fresh and tasted good and salad was good. I felt we had good portion sizes for the price and their customer service was very friendly and efficient. For two slices, two drinks, a salad and a spaghetti I paid about $18.00
Yesterday me and my wife were at the mall and got hungry so we decided to eat while we were there. I decided to try something different so we got spaghetti and baked ziti. Both of them were cold. Next time I'm here I'll be getting a sub at Charleys like I usually do because my experience at this place definitely wasn't good.