The staff is so rude!! I went drive-thru, they messed up the two entrees I ordered. The cashier got upset cause I asked for my receipt. The other guy got upset cause I asked about the order being wrong. Then after fixing it, he literally chugged the bag at me.
Service: 1
branden morgensen
Food is excellent every time I eat
Atmosphere: 5
Food: 5
Service: 5
Ebeauty Jessica Nielsen Haworth
Food was not to the usual standard this last visit. Disappointing.
Food: 2
Service: 3
Recommended dishes: Nachos
Malachi Patterson
Food is great, but not all cashiers understand English which can be
Atmosphere: 3
Food: 5
Service: 3
Debra Troxel
Great friend lunch!
Atmosphere: 5
Food: 5
Service: 5
Rob Neu
We have ordered here about twice a month on average over the last year and a half. Almost always on a Friday evening and about 75% from the app for store pick-up and 25% in the store (just going through the line). Most of the time we get salads, burritos, and tostadas. The food itself is still quite good but the service and attention to detail has dropped dramatically in the last few months, starting around October 2023 (about 5 months ago at time of writing this).Since then we have not had a single pick-up order without some issue. The primary issues are either an ingredient is missing entirely (the meat, guacamole, the tortilla when requested on the side) or the instructions are not followed (an ingredient was not on the side as requested or extras of an ingredient were not added). We didn’t catch the first few until we got home so now we have to check that everything we requested is there before we leave the store. In addition, they are often (probably 25% of the time) 10-20 minutes late the promised delivery time.For in-store orders (when we stand in line) it just takes forever to get through the line, though the orders are correct because they ask us what we want as they’re putting it all together.Also when did salads stop going through the toaster?
Good was good. Staff are young and need training in how to interact with customers.Vegetarian options: The salads can be eaten without animal protein.Dietary restrictions: Some people have allergies or food they shouldn’t eat. The choices make it possible to follow those restrictions.Parking: Cafe Rio is is in a strip mall area.Wheelchair accessibility: Many of the tables are far enough apart to accommodate a wheelchair and there is a ramp to get inside.
When I got my food tonight they were having lots of technical issues and were swamped with orders, including frozen computers and a very upset customer. They handled the issues with grace and did their best to make things right. Customer service is hard and they did a great job. Amazing food too!
Some rice was hard ?
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Quesadilla
The staff is so rude!! I went drive-thru, they messed up the two entrees I ordered. The cashier got upset cause I asked for my receipt. The other guy got upset cause I asked about the order being wrong. Then after fixing it, he literally chugged the bag at me.
Service: 1
Food is excellent every time I eat
Atmosphere: 5
Food: 5
Service: 5
Food was not to the usual standard this last visit. Disappointing.
Food: 2
Service: 3
Recommended dishes: Nachos
Food is great, but not all cashiers understand English which can be
Atmosphere: 3
Food: 5
Service: 3
Great friend lunch!
Atmosphere: 5
Food: 5
Service: 5
We have ordered here about twice a month on average over the last year and a half. Almost always on a Friday evening and about 75% from the app for store pick-up and 25% in the store (just going through the line). Most of the time we get salads, burritos, and tostadas. The food itself is still quite good but the service and attention to detail has dropped dramatically in the last few months, starting around October 2023 (about 5 months ago at time of writing this).Since then we have not had a single pick-up order without some issue. The primary issues are either an ingredient is missing entirely (the meat, guacamole, the tortilla when requested on the side) or the instructions are not followed (an ingredient was not on the side as requested or extras of an ingredient were not added). We didn’t catch the first few until we got home so now we have to check that everything we requested is there before we leave the store. In addition, they are often (probably 25% of the time) 10-20 minutes late the promised delivery time.For in-store orders (when we stand in line) it just takes forever to get through the line, though the orders are correct because they ask us what we want as they’re putting it all together.Also when did salads stop going through the toaster?
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Sweet Pork Burrito, Cafe Rio, Tortillas, Enchilada Style Burrito, Burrito, Shredded Chicken Salad, Creamy Tomatillo Dressing, Sweet Pork Barbacoa, Beef Salad
Good was good. Staff are young and need training in how to interact with customers.Vegetarian options: The salads can be eaten without animal protein.Dietary restrictions: Some people have allergies or food they shouldn’t eat. The choices make it possible to follow those restrictions.Parking: Cafe Rio is is in a strip mall area.Wheelchair accessibility: Many of the tables are far enough apart to accommodate a wheelchair and there is a ramp to get inside.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Cafe Rio, Enchilada Style Burrito
Charged a dollar for dressing that I did not receive.
Quick service great
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Shredded Chicken Salad
Restaurantji Recommends
Very good, delicious food and good
Atmosphere: 5
Food: 5
Service: 4
When I got my food tonight they were having lots of technical issues and were swamped with orders, including frozen computers and a very upset customer. They handled the issues with grace and did their best to make things right. Customer service is hard and they did a great job. Amazing food too!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Enchilada Style Burrito, Quesadilla
Very tasty and close to
Atmosphere: 5
Food: 5
Service: 5
Always great
Atmosphere: 5
Food: 5
Service: 5
Delicious food and comfortable atmopshere!
Atmosphere: 5
Food: 5
Service: 5