Fire your management and promote the other workers. Management was rude and lazy. Workers were extremely nice.
Atmosphere: 4
Food: 3
Service: 3
Tito Sal
This isn't a proper review since I'm very irritated. I've been waiting for my food for 23 minutes. How is this possible? I will probably never return to this location after this horrible experience. Looks like the drive thru has had vehicles going through the entire time and they're quickly getting their food. Again, I will probably never return here.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burger
Tami Atencio
Fantastic customer service! I was helped immediately by a very nice lady, she was efficient and kind. The food was was served at an appropriate temperature and was prepared well.
Atmosphere: 5
Food: 5
Service: 5
Peter Lynch
Went inside, order was taken quickly. Waited maybe 4 minutes for food to be ready which was fine. Place seems clean enough. The new smash burger was pretty good, certainly a good size for the money. Curly fries are kind of mediocre. The store has one of the coke machines that mixes most of their flavors on the spot which is nice. Overall okay for fast food.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Hamburger
Dail Sullivan
Prices are to high for the food that is
Atmosphere: 3
Food: 3
Service: 3
Chris Mower
Could barely speak English dirty tables sticky floor cold
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Homestyle Ranch Chicken Club
Sarah rodriguez
Service is always quick. The night shift employees are awesome. I love picking up orders from here.
Atmosphere: 5
Food: 5
Service: 5
Michael Wilson
Waited at the counter to order for food for 20 minutes because staff “assumed” we had ordered in the app. They didn’t bother asking if we were waiting for an order, no one came to the front counter.When someone finally came to the counter to take our order, we tried to order several items only to be told they were sold out.Once we received food it was ok, but not worth the wait over.It used to be fun going there when traveling because there isn’t one near us, now I can’t imagine going back.
Atmosphere: 2
Food: 2
Service: 2
Michele Stone
Wasn't the best one of there locations! Got our order wrong. Not very friendly.
In and out real quick, food was as expected. Building was clean and smelled like food. Great visit.
Atmosphere: 4
Food: 5
Service: 5
SunShine A
Love from
Atmosphere: 5
Food: 5
Service: 5
frank martinez
I ordered 2 tacos chicken nuggets and a # 5 I was ask what kind of sauce I got 1 ranch and they wanted to charge me for ketchup and taco sauce if I could have back up and got out of line I would have I have been a Jack customer for at lease 15 years I chose not to pay for the sauces and will find a new place to spend my
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Dr Pepper
adriane sāra price
Update: Jan. 1, 2024, we were able to go in and have lunch. That was nice. The food was decent fast food burger.7/2021 - we were coming back into town from a long drive and decided to stop by Jack in the box so we ordered ahead on the app at 9:37 pm. You have 5-7 min when you select prepare food to pick it up. So literally we selected prepare as we were driving we were 5 min away. It clearly stated on the website and Google ma that they are open until 12 am/midnight. Yum! Jack in the box, here we come, we place our order on the app, arrive and see that lights are out, and the drive-thru is blocked with cones. So our order had not yet gone entirely through, so we thought okay weird says open, but they are closed and order didn't yet go through guess they are closed. We drove off and went across the street where a food joint was open.Well...glad my husband looked again, while we were in line at a different fast food restaurant, at the jack in the box app after we double checked hours online again and attempted to call he noticed the order went through. So we decided to head back over to Jack in the box, and since they weren't answering the phone, he tried the doors, doors were locked. My husband came back to the car, and he tried calling again. At that time one of the employees came out and asked if we had a mobile order, we confirmed yes and the employee asked what kind of sauce and he said the soda machine was shut down but offered a bottled water or coffee. We decided on coffee, the employee went back in and packed our order, and then another employee came out, bringing us our meal, sandwich, and the drink.My husband asked why the drive-thru was blocked since they showed (online and in Google maps) open until midnight, and the employee said they close at 10:00 pm due to Covid. The employee was pleasant, and the food was cooked well. All of the items we ordered were in the meal minus the drink. However, they had shut down and cleaned the soda machine.It might be a good idea for this franchise/company to update their online information. A couple of other vehicles also drove by thinking the drive-thru was open. If it weren't for the nice customer service, I could say without a doubt my husband and I would have been put out. Paying for a meal ahead of time and establishment not open, which was contradictory of online information. The drive-thru should have been open until 10:00pm.This was 3 years ago. Sourdough burger has good flavors, so I usually stick with the same burger. Juicy, cheesy, and filling.
Atmosphere: 3
Food: 3
Service: 4
Nick Hopkins
Stopped by on Christmas day, the food is what it is but service was excellent. Jorge at the front register was excellent. I am sure working on Christmas is tough, but he had a great attitude even when waves of people came in and the Coke machine needed to be serviced. He handled it all so well and did an amazing job. The service and care he gave made the stop worth it.
Fire your management and promote the other workers. Management was rude and lazy. Workers were extremely nice.
Atmosphere: 4
Food: 3
Service: 3
This isn't a proper review since I'm very irritated. I've been waiting for my food for 23 minutes. How is this possible? I will probably never return to this location after this horrible experience. Looks like the drive thru has had vehicles going through the entire time and they're quickly getting their food. Again, I will probably never return here.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burger
Fantastic customer service! I was helped immediately by a very nice lady, she was efficient and kind. The food was was served at an appropriate temperature and was prepared well.
Atmosphere: 5
Food: 5
Service: 5
Went inside, order was taken quickly. Waited maybe 4 minutes for food to be ready which was fine. Place seems clean enough. The new smash burger was pretty good, certainly a good size for the money. Curly fries are kind of mediocre. The store has one of the coke machines that mixes most of their flavors on the spot which is nice. Overall okay for fast food.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Hamburger
Prices are to high for the food that is
Atmosphere: 3
Food: 3
Service: 3
Could barely speak English dirty tables sticky floor cold
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Homestyle Ranch Chicken Club
Service is always quick. The night shift employees are awesome. I love picking up orders from here.
Atmosphere: 5
Food: 5
Service: 5
Waited at the counter to order for food for 20 minutes because staff “assumed” we had ordered in the app. They didn’t bother asking if we were waiting for an order, no one came to the front counter.When someone finally came to the counter to take our order, we tried to order several items only to be told they were sold out.Once we received food it was ok, but not worth the wait over.It used to be fun going there when traveling because there isn’t one near us, now I can’t imagine going back.
Atmosphere: 2
Food: 2
Service: 2
Wasn't the best one of there locations! Got our order wrong. Not very friendly.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Sourdough Jack, Hamburger, Burger, Cheeseburger
They have the lobby closed at 7:26. It’s ridiculous.
Restaurantji Recommends
In and out real quick, food was as expected. Building was clean and smelled like food. Great visit.
Atmosphere: 4
Food: 5
Service: 5
Love from
Atmosphere: 5
Food: 5
Service: 5
I ordered 2 tacos chicken nuggets and a # 5 I was ask what kind of sauce I got 1 ranch and they wanted to charge me for ketchup and taco sauce if I could have back up and got out of line I would have I have been a Jack customer for at lease 15 years I chose not to pay for the sauces and will find a new place to spend my
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Dr Pepper
Update: Jan. 1, 2024, we were able to go in and have lunch. That was nice. The food was decent fast food burger.7/2021 - we were coming back into town from a long drive and decided to stop by Jack in the box so we ordered ahead on the app at 9:37 pm. You have 5-7 min when you select prepare food to pick it up. So literally we selected prepare as we were driving we were 5 min away. It clearly stated on the website and Google ma that they are open until 12 am/midnight. Yum! Jack in the box, here we come, we place our order on the app, arrive and see that lights are out, and the drive-thru is blocked with cones. So our order had not yet gone entirely through, so we thought okay weird says open, but they are closed and order didn't yet go through guess they are closed. We drove off and went across the street where a food joint was open.Well...glad my husband looked again, while we were in line at a different fast food restaurant, at the jack in the box app after we double checked hours online again and attempted to call he noticed the order went through. So we decided to head back over to Jack in the box, and since they weren't answering the phone, he tried the doors, doors were locked. My husband came back to the car, and he tried calling again. At that time one of the employees came out and asked if we had a mobile order, we confirmed yes and the employee asked what kind of sauce and he said the soda machine was shut down but offered a bottled water or coffee. We decided on coffee, the employee went back in and packed our order, and then another employee came out, bringing us our meal, sandwich, and the drink.My husband asked why the drive-thru was blocked since they showed (online and in Google maps) open until midnight, and the employee said they close at 10:00 pm due to Covid. The employee was pleasant, and the food was cooked well. All of the items we ordered were in the meal minus the drink. However, they had shut down and cleaned the soda machine.It might be a good idea for this franchise/company to update their online information. A couple of other vehicles also drove by thinking the drive-thru was open. If it weren't for the nice customer service, I could say without a doubt my husband and I would have been put out. Paying for a meal ahead of time and establishment not open, which was contradictory of online information. The drive-thru should have been open until 10:00pm.This was 3 years ago. Sourdough burger has good flavors, so I usually stick with the same burger. Juicy, cheesy, and filling.
Atmosphere: 3
Food: 3
Service: 4
Stopped by on Christmas day, the food is what it is but service was excellent. Jorge at the front register was excellent. I am sure working on Christmas is tough, but he had a great attitude even when waves of people came in and the Coke machine needed to be serviced. He handled it all so well and did an amazing job. The service and care he gave made the stop worth it.
Atmosphere: 4
Food: 4
Service: 5