Moe's Southwest Grill

7869 Heneska Loop, Alexandria
(703) 348-9681

Recent Reviews

Austin Chong

We ordered two bowls for takeout around 7:15 pm following a long work day and a trip to the gym. We ordered via the Moe's website when we started cooling down at the gym. Tipped 28%. We went to the restaurant, got our order on time, and drove all the way home only to find that instead of double protein on both bowls, there was none! I tried calling the restaurant and the gentleman pretended to have extremely broken English (to get me to just hang up and go away). I say pretended because I ended up having to to drive all the way back to the restaurant... Wasting my time AND my gas! I showed them the receipt and the incorrect order and they immediately fixed it, but the guy automatically became really fluent all of a sudden and just tried to throw chips and queso at me to get me to be quiet. I ended up not getting to bed that night until 11pm. I get up at 4 for work so this was a huge waste of my time on a very tight schedule which is what annoyed me the most.. you can't get your time back.The food we DID get was very good as usual, but the process of getting it was not worth the effort. I will say, if you do choose to go to this location, go in person. Do not rely on pickup.

Atmosphere: 4

Food: 5

Service: 1

Recommended dishes: Chips & Dip Trio, Bowl

Peter E.

Bad experience. Service was not friendly, several drinks in the one working machine were out, we were given about 3 chips with just lots of small broken pieces/crumbs. The employee wasn’t happy when I pointed this out to her and asked for some more chips. Food was mediocre at best, it used to taste a lot better at other locations.

Atmosphere: 3

Food: 2

Service: 1

Haris Pirzada

The good: The food is always excellent quality. They’re not shy about the chips (other locations give you like five chips), staff are always friendly and helpful.The bad: My only complaint is very small. They advertise that they close at 10pm. However, on multiple occasions I have tried to grab some food between 9:30-9:45 and the doors are locked and they will signal that they are closed. I’m not taking away a star because the staff have explained it’s due to either staff shortage or food shortage, so not their fault.I do still highly recommend this Moe’s location.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Homewrecker Burrito, Burrito, Homewrecker Bowl, Homewrecker, Bowl

M Meljac

All the tables were dirty, many were sticky. The chunky salsa was acidic, like it was going bad - threw it away. There was a hair in the green salsa. They had clear bags of chips being stored in the dining room. And worst of all we were overcharged. Two burrito meals were $42. We had a difficult time communicating and so ended up just paying the bill. Floor had crushed chips in it and when the workers passed through the dining room no one bothered to clean or wipe any table.

Atmosphere: 2

Food: 2

Service: 2

Recommended dishes: Homewrecker Burrito, Burrito

Chad Wannamaker

Tried to order what I always get and they telling me no half and half meat. Since when?! I literally was in there Friday. Never going back to this location. Going to

Atmosphere: 1

Food: 1

Service: 1

Ren Newton

It's a moes! Less meat options than chipotle but more veggie options. Pretty yum. Chips also pretty

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Nachos, Moe

T Walker

Service was shaky but food was alright although my second plate more meat more..... dish was cheated out of the amount of the more meat portion!!!

Atmosphere: 4

Food: 4

Service: 3

Leona S

Casual meal, enjoyed for what it is. Understaffed so try to go off Hours. Would not hesitate to return.

La G.

One of the better Moe's in the area, but some of the staff are still lacking, and they always seem to close for weather or stop stocking the food so they can close early almost every night. The line workers are not motivated to grow the business or serve the customers, and management is not doing enough to remedy this. It should not be hard to just do your job and not try to get out of it.

Paul Herbert

Good food but a little expensive.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Quesadilla, Stack

Gena Andrews

thanks Dr Bello for getting my ex lover back to get in touch with Dr Bello if you need his help via �

Kadi Stoffey

This place must have sewage problems. It smells!! I keep coming back hoping the owners have fixed it, but it’s been years. I don’t know how people eat at a place that smells like a toilet. It’s bad. Please fix it so I can eat here again.

Atmosphere: 1

Food: 5

Service: 5

Tabitha J

Food was great!!! Ice machine had ice spilling out of it and nobody bothered to clean it up.

Tabitha Jackson

Food was great!!! Ice machine had ice spilling out of it and nobody bothered to clean it up.

Tabitha Thomas

Food was great!!! Ice machine had ice spilling out of it and nobody bothered to clean it up.

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