Very bad service, waiter overcharged us $7 for extra couple of leaves of basil and pieces of lime. When we asked waiter to show it where is it listed on a menu with the price, he was not able to show it. Waiter was not able to provide itemized receipt and return money. When we asked for a manager, manager was not on duty. Would not recommend this place.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pho Soup
Tellsplatte C
Pho Factory is my favorite phot spot. They make the best pho IMO. The Well Done Pho is absolute best.
Atmosphere: 4
Food: 5
Service: 4
Jack Bolger
Great food. Slower on service but not
Atmosphere: 5
Food: 4
Service: 4
Tiffany Garces Mulliken
We were seated quickly, it was pretty quiet for a Saturday night. Pho was hot, and tasted good. Their summer rolls were kind of gummy and the peanut sauce was more soy-tasting than Im used to. Overall, Id say the food was good. Service was ok, we had to ask for more water and they didnt seem super interested in helping.
Artyom Arty
Staff is friendly with genuine
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pho Soup
Ian Stong
Delicious and authentic food. I would go again.
Atmosphere: 5
Food: 5
Service: 5
Lateef Hamadi
Restaurant was clean, quiet, and cozy.Excellent customer service. (I came in and was seated immediately, given a menu, and just long enough to decide.)Food arrived in a timely fashion. Appetizer arrived first. Spring rolls. Super crispy and flakey. They were also cut in half, which was definitely appreciated. They were tasty and held my attention until the star of the show arrived.#4. Combination Pho w/ bible tripe and meatballs added. Big bowl of hot steamy soup arrived first. It looked amazing, but admitted naked, until the plate piled high with sprouts and fresh green vibrantly scented basil leaves (no stems), lime, and Jalapenos slices arrived. After rolling them up and tearing the basil into thin ribbons, everything was tossed into the pool! (Or should i say hot tub) Soup was an amazing experience. It was flavorful and delicious and absolutely fulFILLING. The meat was super tender. Even the tripe had a good chew but was not chewy. Normally I will preemptively order extra meat. I am SO glad I didnt this time. There was enough of EVERYTHING in this beautiful soup. By the time I switched from the chopsticks to the soup spoon, I was FULL as a tick, and satisfied. I eventually pushed the bowl away, leaving at least a cup or so of that golden amazing broth behind. I decided to pay the bill and leave, for fear of falling into a food coma.One notable moment I just remembered:I am a lemonade addict. So if a restaurant allows, I will order copious amounts of refills. At one point, I asked for a refill. (I raised my glass and tapped it, gesturing for a refill.) My glass was taken, filled with ice water. Which was a blessing in disguise. As is customary at most Pho restaurants, the lemon (or sometimes lime) ade is not only housemade, but usually made a glass at a time. Lemon+sugar+plus ice+water. A perfect lemonade, but maybe not healthy to drink by the liter or gallon. Lol. So thank you Pho Factory for watching out for my health. If left to my own devices, I surely wouldve ended up in a food AND diabetic coma.I will definitely be back.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Pho Soup, Spring Roll, Side for the Soup Basil and Sprouts
free electrons family
Pho has gone up and with one-size pricing from $14 to $16 large pho. Still good and worth it though.
Atmosphere: 4
Food: 4
Service: 4
Rafi Khan
The worst Customer service
Tae Kim
I use to go to Pho Hai duong down the street but ever since the owner opened the Vienna location his attention went there and the pho does not taste the same anymore. This is my new spot! I recommend it.
I was disappointed at this restaurant.The service was quick but in a bad way. They asked us what we wanted as SOON as we sat down. We didn't even get a chance to look at the menu. We love pho so we knew what we wanted but not even introduction and asking us what we wanted to drink made us feel a rushed.The pho was on the expensive end and there wasn't a lot of meat. The broth was also oily.The summer roll was ok. Nothing that would really make it stand out.I was thinking this restaurant was a solid 3 when the waitress came up and offered to fill our Thai ice tea glasses with water, I asked for a new glass but she just filled the same glass with water. That definitely brought it down a star.There are plenty of pho restaurants near this one, I'm going to give them a chance next time.
Atmosphere: 4
Food: 3
Service: 2
some summer
I love Vietnamese food especially pho ?.Taste was so good. The broth was clear.This place is very close to the hotel I stay.Definitely I’l willing to visit here again while I stay this area.
Atmosphere: 4
Food: 5
Service: 4
David Pohly
Had the rare beef Pho and thoroughly enjoyed it . The broth is delicious. My wife had grilled pork Bun . The meat was very tender and the sauce was excellent, not overly sweet.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Pho Soup
Monica Martinez Valle
Pho is tasty and very nice presentation even though I ordered takeout. Very fast service as
Food: 4
Service: 5
Recommended dishes: Vietnamese Summer Roll
Usamah Nelson
Very fast service here! My pho came in like 2 min hahaThe Pho + Vietnamese spring rolls are really good here. Don’t think you can really go wrong with Pho
Very bad service, waiter overcharged us $7 for extra couple of leaves of basil and pieces of lime. When we asked waiter to show it where is it listed on a menu with the price, he was not able to show it. Waiter was not able to provide itemized receipt and return money. When we asked for a manager, manager was not on duty. Would not recommend this place.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pho Soup
Pho Factory is my favorite phot spot. They make the best pho IMO. The Well Done Pho is absolute best.
Atmosphere: 4
Food: 5
Service: 4
Great food. Slower on service but not
Atmosphere: 5
Food: 4
Service: 4
We were seated quickly, it was pretty quiet for a Saturday night. Pho was hot, and tasted good. Their summer rolls were kind of gummy and the peanut sauce was more soy-tasting than Im used to. Overall, Id say the food was good. Service was ok, we had to ask for more water and they didnt seem super interested in helping.
Staff is friendly with genuine
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pho Soup
Delicious and authentic food. I would go again.
Atmosphere: 5
Food: 5
Service: 5
Restaurant was clean, quiet, and cozy.Excellent customer service. (I came in and was seated immediately, given a menu, and just long enough to decide.)Food arrived in a timely fashion. Appetizer arrived first. Spring rolls. Super crispy and flakey. They were also cut in half, which was definitely appreciated. They were tasty and held my attention until the star of the show arrived.#4. Combination Pho w/ bible tripe and meatballs added. Big bowl of hot steamy soup arrived first. It looked amazing, but admitted naked, until the plate piled high with sprouts and fresh green vibrantly scented basil leaves (no stems), lime, and Jalapenos slices arrived. After rolling them up and tearing the basil into thin ribbons, everything was tossed into the pool! (Or should i say hot tub) Soup was an amazing experience. It was flavorful and delicious and absolutely fulFILLING. The meat was super tender. Even the tripe had a good chew but was not chewy. Normally I will preemptively order extra meat. I am SO glad I didnt this time. There was enough of EVERYTHING in this beautiful soup. By the time I switched from the chopsticks to the soup spoon, I was FULL as a tick, and satisfied. I eventually pushed the bowl away, leaving at least a cup or so of that golden amazing broth behind. I decided to pay the bill and leave, for fear of falling into a food coma.One notable moment I just remembered:I am a lemonade addict. So if a restaurant allows, I will order copious amounts of refills. At one point, I asked for a refill. (I raised my glass and tapped it, gesturing for a refill.) My glass was taken, filled with ice water. Which was a blessing in disguise. As is customary at most Pho restaurants, the lemon (or sometimes lime) ade is not only housemade, but usually made a glass at a time. Lemon+sugar+plus ice+water. A perfect lemonade, but maybe not healthy to drink by the liter or gallon. Lol. So thank you Pho Factory for watching out for my health. If left to my own devices, I surely wouldve ended up in a food AND diabetic coma.I will definitely be back.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Pho Soup, Spring Roll, Side for the Soup Basil and Sprouts
Pho has gone up and with one-size pricing from $14 to $16 large pho. Still good and worth it though.
Atmosphere: 4
Food: 4
Service: 4
The worst Customer service
I use to go to Pho Hai duong down the street but ever since the owner opened the Vienna location his attention went there and the pho does not taste the same anymore. This is my new spot! I recommend it.
Restaurantji Recommends
I was disappointed at this restaurant.The service was quick but in a bad way. They asked us what we wanted as SOON as we sat down. We didn't even get a chance to look at the menu. We love pho so we knew what we wanted but not even introduction and asking us what we wanted to drink made us feel a rushed.The pho was on the expensive end and there wasn't a lot of meat. The broth was also oily.The summer roll was ok. Nothing that would really make it stand out.I was thinking this restaurant was a solid 3 when the waitress came up and offered to fill our Thai ice tea glasses with water, I asked for a new glass but she just filled the same glass with water. That definitely brought it down a star.There are plenty of pho restaurants near this one, I'm going to give them a chance next time.
Atmosphere: 4
Food: 3
Service: 2
I love Vietnamese food especially pho ?.Taste was so good. The broth was clear.This place is very close to the hotel I stay.Definitely I’l willing to visit here again while I stay this area.
Atmosphere: 4
Food: 5
Service: 4
Had the rare beef Pho and thoroughly enjoyed it . The broth is delicious. My wife had grilled pork Bun . The meat was very tender and the sauce was excellent, not overly sweet.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Pho Soup
Pho is tasty and very nice presentation even though I ordered takeout. Very fast service as
Food: 4
Service: 5
Recommended dishes: Vietnamese Summer Roll
Very fast service here! My pho came in like 2 min hahaThe Pho + Vietnamese spring rolls are really good here. Don’t think you can really go wrong with Pho
Atmosphere: 5
Food: 5
Service: 5