“Had a small mishap.Ordered a family deal, when it arrived a pizza was missing.I called the store and they put me on the phone with the manager Marvin.He was very professional.He offered to give us a credit back or to remake our entire order.So credit, no way! We were hungry!Said give him 20 mins and order would be ready.Got to the store as my order was coming out the oven.Marvin's customer service was on pointThank you. Food was great.Mistakes happen.d Don't sweat the small things. It all about how you handle and resolve the issue.And you sir nailed it.Thanks again.“
“They don't deliver and I'm only two miles away but to be far there was only one person working at the time and she said she did have a driver currently but food itself was good for that I can't give it a perfect scoreVegetarian options: Pasta, cheese and veggies only Pizzas ,bread sticks and a few dessertsDietary restrictions: Everything has cheese on itParking: It's in a small shopping center but there is plenty of parking because you will have to take out or curbside“
“My pickup order food was fresh and hot. It was the end of what was obviously a very long day for the crewmember but he was kind and courteous during my visit which isn't always easy. I was very impressed overall and will gladly return to this location.“
“This Pizza Hut probably stays open later than any place does anymore. Everything closes at 10 o’clock now nothing stays open all night so I was surprised I can go and get some food at midnight right there the staff is very nice lady running the counter was so kind yeah like eating late I like being out late so that works good“
“I placed and order for Western Branch location and didn't realize my call when to there call center. The call center rep was very rude while speaking to me however, I continued being polite with her. She had to transfer me to the store because I needed to make a request for my order I placed online. Once store rep was on the phone, I then received outstanding customer service because I was greeted by a very polite employee. I put in my request and while advising her of the precious call center rep rudeness, the call center rep was still on the phone and tried stating she wasn't rude. I advise her to listen to her call if monitored and/or recorded so she would hear how rude she was. I advised I wish I had her name so I could add it to this review, but it wasn't given. I got a call back from the store regarding the review, and I advised her she provided outstanding service and would make sure there would be nothing negative about my communication to the store employee. Thanks Pizza Hut on Western Branch for providing professional customer service!!“
“Pizza and breadsticks were great. Picked up order and it was on time. Workers were working hard and efficiently. Loved our dinner.There was plenty of everything on our pizza.Side note - who get’s take out pizza (delivered or not) and it’s still oven hot by the time it hits your mouth? Unless you’re like me eating a piece while pulling out of the parking lot, I think that is an unrealistic expectation. Heats up in an air fryer like you’re at the restaurant.Good stuff.“
“I normally never decide to rate anything on here. However, I think this pizza hut gets a bad rap. I have been ordering from this pizza hut for over a year now and I have gotten nothing but great service. The food is what you'd expect from a pizza hut but I've never had any issues. There has been a time where we had to come pick our pizza up because there was no driver which I don't believe is anyone's fault. Overall I will continue to order from this pizza hut.“