2024: Do Not Go Here. Waited 10 minutes for a smoothie that tastes like water, slight pink color from a minimal amount of berries. I would have asked for a refund if the slow service hadn't already made me late for work.
Atmosphere: 1
Food: 1
Service: 1
Katie S
Got my order wrong twice and told me an ingredient in my smoothie was extra cost, took about 30 minutes to get it right. Worst customer service i’ve had.Edit: i just got home and opened my quesadilla, i payed for extra cheese, and the whole thing is bread. My daughter is very disappointed.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Chips
Emre Batuk
i come here almost everyday with amazing service and delightful people geeeting me everyday i love it here!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sunshine Smoothie, Burrito
Tara T
I ordered a bowl and it was TERRIBLE. Nothing like bowls I've had before. The strawberries were missing, the pineapples looked like they came out of a can and that acai base was disgusting. The staff clearly wasn't trained well on how to ring it up or make it. I called several times to get a refund and when someone finally answered the phone, they couldn't give me an answer and took my number. No one returned my call. It was a very disappointing experience.
Atmosphere: 3
Food: 1
Service: 2
Recommended dishes: Acai Bowl
Martina Turner
Good Customer Service!
Atmosphere: 5
Food: 5
Service: 5
Blair McDuff
Very clean with great service! Best run Tropical Smoothie we’ve been to in a long time.
Atmosphere: 5
Food: 5
Service: 5
Carmen Surita
This Tropical Smoothie is now under new management and the place has gone down hill. We walked into the store at about 8pm on a Wednesday. There was one person working in the back. She looked like she was getting the kitchen ready for the next day. We waited patiently hoping that the woman working there would get to a point where she could stop what she was doing and take our order. She clearly saw us but did not even take the time to acknowledge us. Finally, after about 10 minutes she walked over to us and said that she was by herself and was working on an online order and had decided to close the place 10 minutes. If that was the case, then why didn't she say something sooner. This was absolutely ridiculous. Extremely poor customer service...well in this case, NO service. If she wanted to close early then she should have turned off the OPEN sign and locked the door. The people who work at this place do not know how to run a successful business. I won't be coming back any time soon. Absolutely terrible! They won't stay open for too long if that's how they plan on running their business.
Atmosphere: 1
Food: 3
Service: 1
xander rice
Waited over 15 minutes for a smoothie and dilla. Refunded because I had to leave for work. Worker kept making online orders rather than for the people in store.
Service: 1
Jay R.
Where to begin... walked in the door and no one was at the front. Waited for a few minutes while the person in the back was carrying on a lengthy conversation with a co-worker and not caring that I was up front, even though I was clearly in her line of sight. Not even a "sorry for making you wait" she took my order. The smoothly came out fairly fast (kudos for that). But seriously I don't know if the staff there knows that most customers expect to eat their wrap with their hands, or maybe they just don't care (maybe the latter since most of the reviews reflect that). Kind of hard to eat it properly when they don't wrap it tight enough to do so... or take the time to cut the pieces completely in half in order to attempt to pick it up and eat it. The second I grabbed what I thought was a half of my wrap the whole thing came apart. Not the best for my first experience at this location. Not about to try again anytime soon.
Visited to order two wraps and a smoothie. The wraps had so much salt in them I had to throw one away. A waste of money today.
Jessica Estrada-Torres
Terrible! Waited 40 mins for my order. No management on site. Very inexperienced teenagers left alone on a Saturday afternoon.
Ethan Abate
I placed an online order and arrived to an entirely closed and locked up store at 1:30pm. I was still charged for my order, and I have no way to get a refund as it just says to contact the store with any issues. The store phone just rings forever, can't even leave a message. Otherwise I had to dig to find a form to submit on the main tropical smoothie website, and now have to wait and hope that they'll give me a refund. There was no message when ordering about different hours or the store closing. It said the order would be ready in 10 minutes. Do not order online unless you can verify they are actually open, because they will still take your money even if closed.Edit: went the following day and was able to get the smoothie I had paid for.
S Miles
Ordered from here with a group of nice women that helped me out after i should my drink outside the front door. They seem it and helped me without any issues and was friendly the whole time. Don't know the women with the red hair but thank you to you and your team.
Jeffrey Zellers
Mismanaged, no turkey or bacon for sandwiches on a Saturday for lunch. Inexperienced worker left alone. Don't go here.
The best food,service,and atmosphere
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beach Bum, Chips, Acai Bowl, Cheese 'Dilla
2024: Do Not Go Here. Waited 10 minutes for a smoothie that tastes like water, slight pink color from a minimal amount of berries. I would have asked for a refund if the slow service hadn't already made me late for work.
Atmosphere: 1
Food: 1
Service: 1
Got my order wrong twice and told me an ingredient in my smoothie was extra cost, took about 30 minutes to get it right. Worst customer service i’ve had.Edit: i just got home and opened my quesadilla, i payed for extra cheese, and the whole thing is bread. My daughter is very disappointed.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Chips
i come here almost everyday with amazing service and delightful people geeeting me everyday i love it here!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sunshine Smoothie, Burrito
I ordered a bowl and it was TERRIBLE. Nothing like bowls I've had before. The strawberries were missing, the pineapples looked like they came out of a can and that acai base was disgusting. The staff clearly wasn't trained well on how to ring it up or make it. I called several times to get a refund and when someone finally answered the phone, they couldn't give me an answer and took my number. No one returned my call. It was a very disappointing experience.
Atmosphere: 3
Food: 1
Service: 2
Recommended dishes: Acai Bowl
Good Customer Service!
Atmosphere: 5
Food: 5
Service: 5
Very clean with great service! Best run Tropical Smoothie we’ve been to in a long time.
Atmosphere: 5
Food: 5
Service: 5
This Tropical Smoothie is now under new management and the place has gone down hill. We walked into the store at about 8pm on a Wednesday. There was one person working in the back. She looked like she was getting the kitchen ready for the next day. We waited patiently hoping that the woman working there would get to a point where she could stop what she was doing and take our order. She clearly saw us but did not even take the time to acknowledge us. Finally, after about 10 minutes she walked over to us and said that she was by herself and was working on an online order and had decided to close the place 10 minutes. If that was the case, then why didn't she say something sooner. This was absolutely ridiculous. Extremely poor customer service...well in this case, NO service. If she wanted to close early then she should have turned off the OPEN sign and locked the door. The people who work at this place do not know how to run a successful business. I won't be coming back any time soon. Absolutely terrible! They won't stay open for too long if that's how they plan on running their business.
Atmosphere: 1
Food: 3
Service: 1
Waited over 15 minutes for a smoothie and dilla. Refunded because I had to leave for work. Worker kept making online orders rather than for the people in store.
Service: 1
Where to begin... walked in the door and no one was at the front. Waited for a few minutes while the person in the back was carrying on a lengthy conversation with a co-worker and not caring that I was up front, even though I was clearly in her line of sight. Not even a "sorry for making you wait" she took my order. The smoothly came out fairly fast (kudos for that). But seriously I don't know if the staff there knows that most customers expect to eat their wrap with their hands, or maybe they just don't care (maybe the latter since most of the reviews reflect that). Kind of hard to eat it properly when they don't wrap it tight enough to do so... or take the time to cut the pieces completely in half in order to attempt to pick it up and eat it. The second I grabbed what I thought was a half of my wrap the whole thing came apart. Not the best for my first experience at this location. Not about to try again anytime soon.
Restaurantji Recommends
Visited to order two wraps and a smoothie. The wraps had so much salt in them I had to throw one away. A waste of money today.
Terrible! Waited 40 mins for my order. No management on site. Very inexperienced teenagers left alone on a Saturday afternoon.
I placed an online order and arrived to an entirely closed and locked up store at 1:30pm. I was still charged for my order, and I have no way to get a refund as it just says to contact the store with any issues. The store phone just rings forever, can't even leave a message. Otherwise I had to dig to find a form to submit on the main tropical smoothie website, and now have to wait and hope that they'll give me a refund. There was no message when ordering about different hours or the store closing. It said the order would be ready in 10 minutes. Do not order online unless you can verify they are actually open, because they will still take your money even if closed.Edit: went the following day and was able to get the smoothie I had paid for.
Ordered from here with a group of nice women that helped me out after i should my drink outside the front door. They seem it and helped me without any issues and was friendly the whole time. Don't know the women with the red hair but thank you to you and your team.
Mismanaged, no turkey or bacon for sandwiches on a Saturday for lunch. Inexperienced worker left alone. Don't go here.