We stayed at this hotel a few months ago. Front desk staff were pleasant during check-in, for the duration of our stay and during check-out. The food at Copper Barley was quite good. The bathroom and closet were too small to accommodate two people. The light fixture over nightstand did not work and had to be repaired during our stay. During our stay we decided to have breakfast at Top Sail and were met very rudely by Brandon who greeted us with "We close in a 1/2 hr. You only have 1/2 hr." then he walked off. We are African American (Brandon is white) and we are not one to bring our racial issues/concerns without merit. But in this case we noticed that the AA customers who entered the restaurant right after us were greeted the same way. Two white females entered and Brandon greeted them with "Good Morning" and said nothing about their time limit before closing. A complimentary breakfast was given to us the next day I did file a complaint with Hilton Honors and did not receive a response directly from Hotel Management regarding the incident with Brandon.
Vanessa Boll
My family recently stayed at the hotel. One individual at the front desk was extremely rude, condescending and lacked empathy when they charged my sisters card 3 times. Not only for the cost of the room but also for the daily fees and incidentals. She, at the front drsk, basically shrugged her shoulders and said it'll be 3 to 5 business days to be reimbursed over $1,400. Then the icing on the cake is once my sister checked out, another $120 charge came through. We went back tou inquire alrhough they saw the charge, no one had any idea what it was for. The GM isn't much better, he hasn't returned any calls left on his voice mail. I won't even get into the TV not working and then same lady at the front desk asking exactly we wanted the TV to do. Maybe, function ma'am. Televise a channel, stream something. Horrible, horrible experience. And I love going to their rooftop but I won't send anymore guests here.
GREAT atmosphere from check in to the suite
We stayed at this hotel a few months ago. Front desk staff were pleasant during check-in, for the duration of our stay and during check-out. The food at Copper Barley was quite good. The bathroom and closet were too small to accommodate two people. The light fixture over nightstand did not work and had to be repaired during our stay. During our stay we decided to have breakfast at Top Sail and were met very rudely by Brandon who greeted us with "We close in a 1/2 hr. You only have 1/2 hr." then he walked off. We are African American (Brandon is white) and we are not one to bring our racial issues/concerns without merit. But in this case we noticed that the AA customers who entered the restaurant right after us were greeted the same way. Two white females entered and Brandon greeted them with "Good Morning" and said nothing about their time limit before closing. A complimentary breakfast was given to us the next day I did file a complaint with Hilton Honors and did not receive a response directly from Hotel Management regarding the incident with Brandon.
My family recently stayed at the hotel. One individual at the front desk was extremely rude, condescending and lacked empathy when they charged my sisters card 3 times. Not only for the cost of the room but also for the daily fees and incidentals. She, at the front drsk, basically shrugged her shoulders and said it'll be 3 to 5 business days to be reimbursed over $1,400. Then the icing on the cake is once my sister checked out, another $120 charge came through. We went back tou inquire alrhough they saw the charge, no one had any idea what it was for. The GM isn't much better, he hasn't returned any calls left on his voice mail. I won't even get into the TV not working and then same lady at the front desk asking exactly we wanted the TV to do. Maybe, function ma'am. Televise a channel, stream something. Horrible, horrible experience. And I love going to their rooftop but I won't send anymore guests here.
Restaurantji Recommends