"I called to place an order for pickup at 6:30 pm, scheduled to be ready by 7:30 pm, and they weren't prepared with my order!" I wait 20 minutes more and I needed to cancel just because they never done with my order! Don’t call to place orders in this place is not
Atmosphere: 1
Food: 1
Service: 1
nicole arrington
We were here last night (3/24/24). It was not good! We ordered raw oysters and they were rotten. Thank God!!! My boyfriend detected an odor when they were placed on the table and I smelled them as well after picking one up. I’m so thankful we caught the bad awful smelling oysters bc one can get seriously sick off spoiled/ rotten oysters (And worse actually). I was not happy with my burger either, as it was sloppy and I didn’t want to order the one I got bc all I really wanted was lettuce and tomato added to the basic burger. The table was sticky but our waitress was kind enough to wipe it down a second time. She was very friendly but not as responsive or suggestive or apologetic enough for me to feel comfortable ever coming back to this location. The cocktail sauce looked gross and so did the ketchup. I don’t know what they are doing at this location but the one in Innsbrook did not appear to be weird and questionable.
Atmosphere: 2
Food: 1
Service: 2
Deb Jean
Very generous with the delicious fries. Server very helpful. Love these burgers.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wellington, Burgers, Sauce, The Original Burger, French Fries
Alexander Macaulay
Lunch on a weekday, restaurant not crowded. Burger came out right away. Cold. Cheese unmelted.
Atmosphere: 3
Food: 1
Service: 5
David Lane
Made a reservation at 730. Got seated, ordered food didn’t come out til 9!!!! Burgers are WAY over priced, fries don’t come with the meal, so you end up spending 25 bucks for a mediocre burger, a few pieces of spinach and a couple of average fries. Stay away, so many better burger places in Richmond. (I will say, our waitress, Domino, was very kind! It was the kitchens fault that it took so long).
Atmosphere: 2
Food: 1
Service: 1
Crystal J
My Garden of Beanden was amazing. I definitely would come here again the next time I'm in
Atmosphere: 4
Food: 5
Service: 5
Deja Futrell-Francois
Oysters were not
Atmosphere: 1
Food: 1
Service: 1
Helen Snowden
I heard so much about this place I finally decided to give it a try. I must say I was disappointed. Fries came out first and I was able to finish them before I received my burger. I probably waited 10mins after finishing the fries for the burger to come out. I asked for no mushrooms but they gave them to me anyway and the bun was falling apart. I wound up using a knife and fork to eat the burger. Although they gave me a 10% discount without having to ask I am not sure I will give them another try with having other burger options in Richmond,VA.
Atmosphere: 3
Food: 3
Service: 3
H M
Lamb burger was horrible!!!!! Overcooked. Cheese was not melted. Restrooms were out of order. Salt and pepper shakers were not clean. Floors appeared to not have been swept. Will not ever come here again!!! We came on a Sunday. There were only 6 other people in the restaurant at the time. Ordered our food at 1230, did not recieve until 1.
Atmosphere: 2
Food: 2
Service: 3
Jason Brown
This place has great burgers. I was not impressed with their "salad" that came with the burger. The fries were great too! I'd go
Really disappointed , ordered specialty burgers with cheese , both came with no cheese. Then gave us one slice of cold cheese on a plate said sorry . Then I stated I believe mine is missing cheese . Server said oh kitchen didn’t tell us they don’t have the cheese on the lamb burger with cheese so do you want a different cheese , ISaid yes please and out came another slice of cold cheese on a plate .and they charged for the cheese . I did like the flavors ofMeat. So that was good , we I’llTry the other one in short pump nextTime.
Atmosphere: 5
Food: 2
Service: 2
Justin Sprake
Basic burgers were OK. Took 45 minutes to fulfill a to-go order. Cost 3x as much as cookout and the fries were cold and soggy.I guess I just wish I went to cookout instead of trying something here.
Atmosphere: 3
Food: 3
Service: 2
Matt Parker
We stopped by Burger Bach on Feb 2nd around 9:00 pm and had the absolutely worst experience ever. We should have known something was up when there were only 2 tables sat in the entire restaurant when there was room for 50. We were greeted right away and that was the last time someone spoke to us. The 3 of us were sat in a booth and given menus. After browsing the menu, we sat and waited…After about 10 mins we noticed not 1, not 2, not 3 but at least 4 individuals around the bar area. One was eating behind the bar. One was just standing around. One was in the kitchen chatting with the others. And the 4th appeared to be doing some type of prep maybe?After 15 minutes of NO service, no acknowledgment, no anything we got up and left.Needless to say, I felt horrible as I had talked to my family into stopping in and grabbing dinner as I have had lunch there several times. However, it was abundantly clear the service at dinner by no means meet the service which you receive at lunch.
Atmosphere: 1
Service: 1
Susan Wells
Good food, great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Original
Kyle Gelati
Pre-pandemic this place used to be great, but they never recovered after reopening. Third time I've gone in past year probably, and service has been really rough each time (1.5 hour wait for food, 1 hour to get guacamole and chips this last time). When the burgers did come, they were wrong. Sad to say we won't be back, but there are better burger options in RVA.
"I called to place an order for pickup at 6:30 pm, scheduled to be ready by 7:30 pm, and they weren't prepared with my order!" I wait 20 minutes more and I needed to cancel just because they never done with my order! Don’t call to place orders in this place is not
Atmosphere: 1
Food: 1
Service: 1
We were here last night (3/24/24). It was not good! We ordered raw oysters and they were rotten. Thank God!!! My boyfriend detected an odor when they were placed on the table and I smelled them as well after picking one up. I’m so thankful we caught the bad awful smelling oysters bc one can get seriously sick off spoiled/ rotten oysters (And worse actually). I was not happy with my burger either, as it was sloppy and I didn’t want to order the one I got bc all I really wanted was lettuce and tomato added to the basic burger. The table was sticky but our waitress was kind enough to wipe it down a second time. She was very friendly but not as responsive or suggestive or apologetic enough for me to feel comfortable ever coming back to this location. The cocktail sauce looked gross and so did the ketchup. I don’t know what they are doing at this location but the one in Innsbrook did not appear to be weird and questionable.
Atmosphere: 2
Food: 1
Service: 2
Very generous with the delicious fries. Server very helpful. Love these burgers.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wellington, Burgers, Sauce, The Original Burger, French Fries
Lunch on a weekday, restaurant not crowded. Burger came out right away. Cold. Cheese unmelted.
Atmosphere: 3
Food: 1
Service: 5
Made a reservation at 730. Got seated, ordered food didn’t come out til 9!!!! Burgers are WAY over priced, fries don’t come with the meal, so you end up spending 25 bucks for a mediocre burger, a few pieces of spinach and a couple of average fries. Stay away, so many better burger places in Richmond. (I will say, our waitress, Domino, was very kind! It was the kitchens fault that it took so long).
Atmosphere: 2
Food: 1
Service: 1
My Garden of Beanden was amazing. I definitely would come here again the next time I'm in
Atmosphere: 4
Food: 5
Service: 5
Oysters were not
Atmosphere: 1
Food: 1
Service: 1
I heard so much about this place I finally decided to give it a try. I must say I was disappointed. Fries came out first and I was able to finish them before I received my burger. I probably waited 10mins after finishing the fries for the burger to come out. I asked for no mushrooms but they gave them to me anyway and the bun was falling apart. I wound up using a knife and fork to eat the burger. Although they gave me a 10% discount without having to ask I am not sure I will give them another try with having other burger options in Richmond,VA.
Atmosphere: 3
Food: 3
Service: 3
Lamb burger was horrible!!!!! Overcooked. Cheese was not melted. Restrooms were out of order. Salt and pepper shakers were not clean. Floors appeared to not have been swept. Will not ever come here again!!! We came on a Sunday. There were only 6 other people in the restaurant at the time. Ordered our food at 1230, did not recieve until 1.
Atmosphere: 2
Food: 2
Service: 3
This place has great burgers. I was not impressed with their "salad" that came with the burger. The fries were great too! I'd go
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Really disappointed , ordered specialty burgers with cheese , both came with no cheese. Then gave us one slice of cold cheese on a plate said sorry . Then I stated I believe mine is missing cheese . Server said oh kitchen didn’t tell us they don’t have the cheese on the lamb burger with cheese so do you want a different cheese , ISaid yes please and out came another slice of cold cheese on a plate .and they charged for the cheese . I did like the flavors ofMeat. So that was good , we I’llTry the other one in short pump nextTime.
Atmosphere: 5
Food: 2
Service: 2
Basic burgers were OK. Took 45 minutes to fulfill a to-go order. Cost 3x as much as cookout and the fries were cold and soggy.I guess I just wish I went to cookout instead of trying something here.
Atmosphere: 3
Food: 3
Service: 2
We stopped by Burger Bach on Feb 2nd around 9:00 pm and had the absolutely worst experience ever. We should have known something was up when there were only 2 tables sat in the entire restaurant when there was room for 50. We were greeted right away and that was the last time someone spoke to us. The 3 of us were sat in a booth and given menus. After browsing the menu, we sat and waited…After about 10 mins we noticed not 1, not 2, not 3 but at least 4 individuals around the bar area. One was eating behind the bar. One was just standing around. One was in the kitchen chatting with the others. And the 4th appeared to be doing some type of prep maybe?After 15 minutes of NO service, no acknowledgment, no anything we got up and left.Needless to say, I felt horrible as I had talked to my family into stopping in and grabbing dinner as I have had lunch there several times. However, it was abundantly clear the service at dinner by no means meet the service which you receive at lunch.
Atmosphere: 1
Service: 1
Good food, great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Original
Pre-pandemic this place used to be great, but they never recovered after reopening. Third time I've gone in past year probably, and service has been really rough each time (1.5 hour wait for food, 1 hour to get guacamole and chips this last time). When the burgers did come, they were wrong. Sad to say we won't be back, but there are better burger options in RVA.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: The Original