“Stopped by one early morning simply because it was one of the very few coffee spots open on the way to work when visiting downtown Richmond. I came away impressed enough to download the Dunkin' app and return every morning for the rest of my week here. The ambiance is unique, the staff are friendly, the place is always clean, and the non-donut food items are actually not that bad. The $3 coffee is already well-known to be decent, and the donuts are. . . well. . . donuts, so the app-exclusive deals that pair the coffee with discounted food items were worth having yet another app downloaded on your app-overloaded phone. I know it's a well-established east-coast thing, but I'm now looking forward to their west coast expansion so I can continue using the app at home!Wheelchair accessibility: It's not obvious at all how to get to the upper half-level to order your food other than stairs, but there's an elevator on the left side once you enter the store.“
“Was traveling for an event and used this Dunkin every morning. Service was polite and they got my mobile order right every morning. Super appreciative.Be prepared to wait for a bit in the morning if you’re using the drive thru. It’s a popular location but the staff does a good job of moving cars through.“
“Shout out to Bruna who was a complete angel when I didn’t know which drinks were dairy free. I don’t frequent DD so I was unsure of the menu. She was so kind, had the biggest smile and helped me find a drink I could have. Great service. Thank you!“
“We were visiting from NJ & went to this location 2 days in a row when on BOTH occasions we were tended to with care by Makaila. It is evident that she cares & we wish we had her aura everywhere we went. Thank you so much! Worth taking the time to recognize and write this review. I hope she is acknowledged !“
“Can we move this location and employees to Mechanicsville? This is honestly the best Dunkin around the Richmond area. The staff was so friendly, my coffee was delicious, and they even had all the food items I ordered. I see people complaining about customer service but my advice is go to the Mechanicsville location just once. Mechanicsville is always out of food, donuts, and even supplies for coffee or any crafted drinks and their employees are AWFUL. I will be returning to this location, just wish it was a little closer.“
“Very nice place, I order a latte and it was delicious also the employee that took our order was very nice and pleasant and very attentive and patience with us, very polite and helpful, I didn’t took her name but she had green hair ( more hight light) very nice young lady. “
“The quality of the food and drinks are always good. But, I did like the service I received in the mornings than I did in the late afternoon. Did use the drive-thru, the associate at the window was fine; it was the individual working with him. She might have beeN part of management, not sure. But she was short while I was placing my order, and didn't get my order completely right. I think I'll just go at a different time“
“Staffs are very good here. When 2nd day I came I realized that Tara remembered my breakfast order...and I didn't have to mention again what I want. 1st day I had a request that " Please don't touch my food with any kind of meat when you make in ( because I am Muslim and only prefer halal meat)"...and The next day when I came I didn't need to mention. After that every day I came here. Thank you all of you guys and special thanks to Tara.“
“Ariana was so sweet and smiley! They made our visit really special and brightened my day! Donut was great and the chai latte was very good and sweet . I got the sausage, egg and cheese croissant. It was pretty greasy so I wouldn’t get it again, but my boyfriend got the avocado toast and that was fantastic.“
“5 stars because the, I'm assuming manager, was low on staff but he worked hard to get out order and make our drinks in good time and made sure we were taken care of, all while training someone newThank you so much for your amazing customer service“
“So I came to this location a few months ago, an I was not satisfied. I was in the area so I decided to give it another chance. Come to find out they have been taken Over by new management. The team that they have now are amazing. Great customer service, fast an speedy. And my drink was amazing. I will be coming back to see Mr. J and Ms. TT.“
“I’ve been coming to this locate almost everyday before work, and I am always so satisfied with my experience. The staff are always so friendly, fast, and even remember what I like to order. It makes my morning, and sets me up for a great day. Thanks!“
“Drove to this location after my local Dunkin’ not having what I wanted in stock. Mary gave me such great customer service. She truly listened, repeated back my order and kept great conversation with me throughout. While I feel like my drink wasn’t filled fully because I added cold foam it tasted great overall. The donuts were a tad stale but not inedible. Will be returning here and hoping Mary is the cashier when I do. Honestly the only person I’ve had a positive customer experience with at this location in a while. Others have been short and mundane with me.“