Customer service was horrible at Staples Mills and Parham Road location. Staff was impatient and rude during my last visit coming through their drive-thru. I’ve worked in customer service for over 20 years and have never rushed a customer in the middle of their order. They made me feel unwelcome and unappreciated. They were more concerned about their time than insuring a proper customer experience. I drove to the Lakeside location and received excellent service.
Recommended dishes: Breakfast Sandwich
Ann Sienko
Jessica was outstanding ! Our first time at Hardees and she gave us plenty of time to order. She has lots of patience! Jessica is one of the nicest people we have ever had the pleasure of meeting.The food was Fantastic! The prices are really good too.We will be coming to Hardees much more often.
Atmosphere: 4
Food: 5
Service: 5
Shealor Woodall
Great breakfast and the famous star burgers are good
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Famous Star, Breakfast Sandwich
Cindi Marshall
Stopped by to get a hot dog and fries. Everything was hot and fresh
Atmosphere: 4
Food: 5
Service: 5
Serghei Romanov
Worst customer service that I've ever had. Employees don't care about the customer standing there waiting - all they care about is talking amongst each other and flirt around amongst themselves.
Atmosphere: 1
Food: 3
Service: 1
Dwight Sweatt
Closed down a whole 45 minutes early. If the door, and online say you close at a certain time, then that time should be honored ??♂️. Things happen, so I get it. But if something out of the ordinary happened, put up a sign, or some way to let your customers know. She just watched me go through the drive thru, and walk up to the door before she said she wasn't serving anyone anymore.
Atmosphere: 1
Service: 1
Darlene GBIrwin
They had a hard time understanding the buttered biscuits. It was a special order. I realize that.
Atmosphere: 5
Food: 5
Service: 4
Jack Ellis
Went to the drive thru and when I pulled up to the window, the woman had her hand out waiting for my debit card. Not an issue in itself, but only then after she had taken my money did she tell me "pull around to the other side and park in the handicap spot and wait" as I pulled through I heard the front end cashier telling customers they were out of biscuits and would have to wait.So now I'm sitting here illegally parked and trapped because the drive thru line is backed up to the road and I have no idea how I'm gonna get out of here.
Atmosphere: 1
Food: 4
Service: 1
Johanna Dayy
Gal at the drivethru window early mornings makes my day! Such a sweet disposition!
Atmosphere: 4
Food: 4
Service: 5
Tom Hawkins
I was making sure the new ad was correct breakfast served until noon. The biscuit was a bit dry and I suspect from sitting around after 10:00 a.m.??
Seems like every Hardee's location the employee's always has an attitude
Food: 2
Service: 2
J Valentine
Frisco breakfast sandwich is my
Atmosphere: 4
Food: 4
Service: 4
Adam Fox
Hardees Breakfast Platter. Yummy ?
Atmosphere: 5
Food: 5
Service: 5
Walter Hayes
The bathroom was disgusting as both toilets were clogged with toilet paper and feces... The returns on the ac system were caked with dust, the soda fountain counter had mold and standing water on it, there were greasy fingerprints all over the dining room and the floors were atrocious!!! The manager obviously needs more training on cleanliness,.. I am a chef and I would never let my facilities appear this bad for customers.,. I certainly hope that the manager takes care of these problems as quickly as possible... I love Hardee's food and wish to continue my patronage there, however if things don't change there, I will not be returning
Atmosphere: 1
Food: 4
Service: 4
Debbie Harvey
Had breakfast combos of ham biscuits. Always good.
Customer service was horrible at Staples Mills and Parham Road location. Staff was impatient and rude during my last visit coming through their drive-thru. I’ve worked in customer service for over 20 years and have never rushed a customer in the middle of their order. They made me feel unwelcome and unappreciated. They were more concerned about their time than insuring a proper customer experience. I drove to the Lakeside location and received excellent service.
Recommended dishes: Breakfast Sandwich
Jessica was outstanding ! Our first time at Hardees and she gave us plenty of time to order. She has lots of patience! Jessica is one of the nicest people we have ever had the pleasure of meeting.The food was Fantastic! The prices are really good too.We will be coming to Hardees much more often.
Atmosphere: 4
Food: 5
Service: 5
Great breakfast and the famous star burgers are good
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Famous Star, Breakfast Sandwich
Stopped by to get a hot dog and fries. Everything was hot and fresh
Atmosphere: 4
Food: 5
Service: 5
Worst customer service that I've ever had. Employees don't care about the customer standing there waiting - all they care about is talking amongst each other and flirt around amongst themselves.
Atmosphere: 1
Food: 3
Service: 1
Closed down a whole 45 minutes early. If the door, and online say you close at a certain time, then that time should be honored ??♂️. Things happen, so I get it. But if something out of the ordinary happened, put up a sign, or some way to let your customers know. She just watched me go through the drive thru, and walk up to the door before she said she wasn't serving anyone anymore.
Atmosphere: 1
Service: 1
They had a hard time understanding the buttered biscuits. It was a special order. I realize that.
Atmosphere: 5
Food: 5
Service: 4
Went to the drive thru and when I pulled up to the window, the woman had her hand out waiting for my debit card. Not an issue in itself, but only then after she had taken my money did she tell me "pull around to the other side and park in the handicap spot and wait" as I pulled through I heard the front end cashier telling customers they were out of biscuits and would have to wait.So now I'm sitting here illegally parked and trapped because the drive thru line is backed up to the road and I have no idea how I'm gonna get out of here.
Atmosphere: 1
Food: 4
Service: 1
Gal at the drivethru window early mornings makes my day! Such a sweet disposition!
Atmosphere: 4
Food: 4
Service: 5
I was making sure the new ad was correct breakfast served until noon. The biscuit was a bit dry and I suspect from sitting around after 10:00 a.m.??
Atmosphere: 3
Food: 4
Service: 3
Restaurantji Recommends
Seems like every Hardee's location the employee's always has an attitude
Food: 2
Service: 2
Frisco breakfast sandwich is my
Atmosphere: 4
Food: 4
Service: 4
Hardees Breakfast Platter. Yummy ?
Atmosphere: 5
Food: 5
Service: 5
The bathroom was disgusting as both toilets were clogged with toilet paper and feces... The returns on the ac system were caked with dust, the soda fountain counter had mold and standing water on it, there were greasy fingerprints all over the dining room and the floors were atrocious!!! The manager obviously needs more training on cleanliness,.. I am a chef and I would never let my facilities appear this bad for customers.,. I certainly hope that the manager takes care of these problems as quickly as possible... I love Hardee's food and wish to continue my patronage there, however if things don't change there, I will not be returning
Atmosphere: 1
Food: 4
Service: 4
Had breakfast combos of ham biscuits. Always good.
Food: 5
Service: 5