I ordered the Tiger Cry bowl and the bowls are supposed to come with either cauliflower rice or ancient grains as the base. After I received my bowl and had to wait for the server to make her rounds, I was able to mention that my bowl was missing the base. Long story short they ran out of both options so they were just serving the bowls without it. I wish the servers would have been made aware of that so I wouldn’t have wasted my time ordering it. The flavor was still good but it just seemed like a lack of communication between the staff, so maybe I’ll go back one day, but there is definitely no rush to do so.
Nate B
We enjoyed this place. Beers were good. Service was not good. We were not acknowledged by any of the bar staff for 10 minutes despite them being minimally busy. I would not make this my first choice in the future.
Heath Sivertson
Spending the night in shortpump for Mother’s Day and 2 birthday celebrations. Sat ourselves at the bar… we were not greeted for roughly 10-15 minutes. They did not seem busy from what we observed… but dang it looked like chaos… took forever to get waters, beer. The margarita was nasty. The nachos has like zero beef on them. Had a couple of good interactions with 2 service members… or I would have rated it a 1. Will not recommend or ever go back for sure.
Jessica Hill
Great food, service, and atmosphere! Prices are fair and they offer full bar and outdoor dining. Clean bathrooms with beautiful decorative items.
Brian Ellis
Read the reviews on Google and they were 3.5. Most of the bad reviews were centered around poor service. What we were in there on Easter and the service was very good. We enjoyed the appetizer and the main course dinners. They may be getting a bad rap because of incidents of poor service. I like this restaurant. We didn't take advantage of any of that beer or mixed drinks but I'm sure they are probably good. One thing the water is very good. It was disappointing to see one of their workers smoking in an area that says smoke-free atmosphere. Give it a try you probably would like this place.
Coastal33490006711
Great beer, food and ambiance…poor management! The Bartender Christie was amazing with dealing with 50 + patrons. The management did nothing to help with pours and food orders. We noticed the lack of help from management to make sure the customers were taken care of. Christie did an awesome job! Who ever the owner is, you might want to reconsider who your managers are. My family are a world wide known restaurateurs and it was so disconcerting that the Managers could care less to help their bartender to make sure their customers where taken care of! Shame on them!!
Armando Olivares
Everything was pretty good. The deviled eggs tasted a bit bland. They needed more mustard in the recipe. The steak was also prepared perfectly but it too had mild flavors. I ALMOST wanted to ask for A1 but I can never bring myself to do that to a steak outside Denny’s. Other meals at the table were suitable and the dessert was delicious. I didn’t drink but others from our party did, to their delight.Bottom line:Nice place to try. Think of it as a higher end casual dining but low brow enough to wear jeans and a t-shirt.
Mobile Bear
So first walking in I loved the environment, got seated pretty quickly with attentive staff. Sat down got our drinks. My main gripes here are1. The sweet tea my sister got was horrible, it tasted like water with a tiny bit of unsweet tea in it.2. Stepmom got a rock bottom hard Seltzer that wasn't strong at all, not bad but definitely could be improved.3. I got the fried chicken main, and it was less fried than I would've preferred, compared to the fried chicken sandwich which was crispy to the touch.4. The green beans that came with my platter were very very bland, 0 seasoning and just not very good. Needed immense seasoning at the table.However the rest of the meal was superb, fried chicken tasted good, mashed potatoes were absolutely amazing, and the rest was really good.Revision: there was also a small big in my dad's salad
Alexis Cook
Amazing food! The appetizers are big!! The wings are phenomenal and the fried pickles are to die for! Amazing staff, amazing food! I only wish it was closer to home! Manager was super nice as well!
Chuck Dee
Ate there yesterday. Seated at 12:45 in bar area. Bartender had our table and was pretty busy with bar seating as well. Took 10-15 minutes for her to take our order. After another 45 minutes we finally got our food. When I tried to speak to the manager about how others had come in after us, eaten and already left he simply shrugged me off and then walked away. Learn that you get paid because of customers buddy. Oh yeah, don’t delete my comments when I leave a post on your main page. I’ve contacted corporate about the experience and complete rudeness. Don’t waste your time with this place. Go to Firebird’s right below this location. They actually like their customers.
My friends and I came in around 4:05pm. I told the host table of 4, but we received only 3 menus. We shared our menus and we figured out what we wanted. We waited 25 minutes at our table, and no one asked for our drink order or even greeted us. On our way out, I looked at the host stand, and there were 3 staff members just standing there, chatting. No one noticed we were leaving. No one greeted us on the way out. A couple of us used to work in restaurants (and one of us still works as a server in a restaurant), so know from experience that this is not how guests are supposed to be treated. Such a shame. We were looking forward to trying the delicious-looking things on the menu.
nishant narula
We were in short pump mall and we wanted to have a quick beer.We saw restaurant rock bottom brewery and decided to hop on the bar for quick beer.From the beer on the tap we first ordered Son Beer.Son beer was amazing and we loved the beer.Then we had the oktoberfest beer which was also amazing and freshly brewed.All the beers on the tap they have brewed inside their own brewery
Christina Strong
Service was great. My Patron Margherita was sensational. My husband got the Tito's elderberry fizz,, he said it had had too winey of a taste for him, but otherwise good. I had the Loaded AF Nachos with chicken and added guacamole & my husband had the Twisted Tenders, both delicious but his a little well done for his taste.
Matthew E Tripp
The best pretzels and cheese dip around! Most excellent bar experience!
Stella Michelle Ferrell
Worst customer service experience, staff plays the blame game. They ran my card for an incorrect amount then placed blame on leveryone but herself. Manager nowhere to be found, no one answers the phone. Found that the order was incorrect and had been sitting at the bar for 30 minutes. Will not be back. Judging by the lack of customers during peak lunch time, I doubt they will even stay open.
I ordered the Tiger Cry bowl and the bowls are supposed to come with either cauliflower rice or ancient grains as the base. After I received my bowl and had to wait for the server to make her rounds, I was able to mention that my bowl was missing the base. Long story short they ran out of both options so they were just serving the bowls without it. I wish the servers would have been made aware of that so I wouldn’t have wasted my time ordering it. The flavor was still good but it just seemed like a lack of communication between the staff, so maybe I’ll go back one day, but there is definitely no rush to do so.
We enjoyed this place. Beers were good. Service was not good. We were not acknowledged by any of the bar staff for 10 minutes despite them being minimally busy. I would not make this my first choice in the future.
Spending the night in shortpump for Mother’s Day and 2 birthday celebrations. Sat ourselves at the bar… we were not greeted for roughly 10-15 minutes. They did not seem busy from what we observed… but dang it looked like chaos… took forever to get waters, beer. The margarita was nasty. The nachos has like zero beef on them. Had a couple of good interactions with 2 service members… or I would have rated it a 1. Will not recommend or ever go back for sure.
Great food, service, and atmosphere! Prices are fair and they offer full bar and outdoor dining. Clean bathrooms with beautiful decorative items.
Read the reviews on Google and they were 3.5. Most of the bad reviews were centered around poor service. What we were in there on Easter and the service was very good. We enjoyed the appetizer and the main course dinners. They may be getting a bad rap because of incidents of poor service. I like this restaurant. We didn't take advantage of any of that beer or mixed drinks but I'm sure they are probably good. One thing the water is very good. It was disappointing to see one of their workers smoking in an area that says smoke-free atmosphere. Give it a try you probably would like this place.
Great beer, food and ambiance…poor management! The Bartender Christie was amazing with dealing with 50 + patrons. The management did nothing to help with pours and food orders. We noticed the lack of help from management to make sure the customers were taken care of. Christie did an awesome job! Who ever the owner is, you might want to reconsider who your managers are. My family are a world wide known restaurateurs and it was so disconcerting that the Managers could care less to help their bartender to make sure their customers where taken care of! Shame on them!!
Everything was pretty good. The deviled eggs tasted a bit bland. They needed more mustard in the recipe. The steak was also prepared perfectly but it too had mild flavors. I ALMOST wanted to ask for A1 but I can never bring myself to do that to a steak outside Denny’s. Other meals at the table were suitable and the dessert was delicious. I didn’t drink but others from our party did, to their delight.Bottom line:Nice place to try. Think of it as a higher end casual dining but low brow enough to wear jeans and a t-shirt.
So first walking in I loved the environment, got seated pretty quickly with attentive staff. Sat down got our drinks. My main gripes here are1. The sweet tea my sister got was horrible, it tasted like water with a tiny bit of unsweet tea in it.2. Stepmom got a rock bottom hard Seltzer that wasn't strong at all, not bad but definitely could be improved.3. I got the fried chicken main, and it was less fried than I would've preferred, compared to the fried chicken sandwich which was crispy to the touch.4. The green beans that came with my platter were very very bland, 0 seasoning and just not very good. Needed immense seasoning at the table.However the rest of the meal was superb, fried chicken tasted good, mashed potatoes were absolutely amazing, and the rest was really good.Revision: there was also a small big in my dad's salad
Amazing food! The appetizers are big!! The wings are phenomenal and the fried pickles are to die for! Amazing staff, amazing food! I only wish it was closer to home! Manager was super nice as well!
Ate there yesterday. Seated at 12:45 in bar area. Bartender had our table and was pretty busy with bar seating as well. Took 10-15 minutes for her to take our order. After another 45 minutes we finally got our food. When I tried to speak to the manager about how others had come in after us, eaten and already left he simply shrugged me off and then walked away. Learn that you get paid because of customers buddy. Oh yeah, don’t delete my comments when I leave a post on your main page. I’ve contacted corporate about the experience and complete rudeness. Don’t waste your time with this place. Go to Firebird’s right below this location. They actually like their customers.
Restaurantji Recommends
My friends and I came in around 4:05pm. I told the host table of 4, but we received only 3 menus. We shared our menus and we figured out what we wanted. We waited 25 minutes at our table, and no one asked for our drink order or even greeted us. On our way out, I looked at the host stand, and there were 3 staff members just standing there, chatting. No one noticed we were leaving. No one greeted us on the way out. A couple of us used to work in restaurants (and one of us still works as a server in a restaurant), so know from experience that this is not how guests are supposed to be treated. Such a shame. We were looking forward to trying the delicious-looking things on the menu.
We were in short pump mall and we wanted to have a quick beer.We saw restaurant rock bottom brewery and decided to hop on the bar for quick beer.From the beer on the tap we first ordered Son Beer.Son beer was amazing and we loved the beer.Then we had the oktoberfest beer which was also amazing and freshly brewed.All the beers on the tap they have brewed inside their own brewery
Service was great. My Patron Margherita was sensational. My husband got the Tito's elderberry fizz,, he said it had had too winey of a taste for him, but otherwise good. I had the Loaded AF Nachos with chicken and added guacamole & my husband had the Twisted Tenders, both delicious but his a little well done for his taste.
The best pretzels and cheese dip around! Most excellent bar experience!
Worst customer service experience, staff plays the blame game. They ran my card for an incorrect amount then placed blame on leveryone but herself. Manager nowhere to be found, no one answers the phone. Found that the order was incorrect and had been sitting at the bar for 30 minutes. Will not be back. Judging by the lack of customers during peak lunch time, I doubt they will even stay open.