The lady on the intercom already sounded like she had an attitude when taking our order to start with. Than on our order we had ordered baconator fries and when we pull off and open the bag it’s only cheese and fries. We went back and walked up to the window and the girl is like we ran out of bacon, like girl if you ran out of bacon why couldn’t you say that instead of just sticking it in the bag? Y’all got one star because I have to put one but I would have gave yall a 0 rating
Food: 1
Service: 1
Treva Nova
Horribly managed location. Was here 4/27 at 230. My name is Robert Spath and this place is horribly mis managed. Walk in the, the dining room is not stocked, even with drink lids by the freestyle machine. This place doesn't also have the normal drink tea urns sitting out by the freestyle machine like it should on a daily basis and it does not have that neither sitting out for the customers in the dining hall . The floors in the dining room sticky everywhere, place not wiped down at stations or counter. The workers have dry attitudes and don't look to even want to be here, and that's wit them not even opening their mouth to greet you. Looked like someone spilt chocolate frosty on the ground by the wash station by the register on front end by the entrance side door. The lemonade machine you can clearly is dirty and hasn't been cleaned in little over the week. You can tell by the white fly wheel spinning inside and all the sticky splatter on the outside of it. Quiet frankly the front end counter isn't even stocked with cups and such. Which is wild because you need to be prepared for rushes. Last but not least, the Chilli pan, that sits in the heating well, they leave the top off keeping it an under controlled temperature state. Dirty, slow and nasty place. If this place is in this Fashion on just looking at it from across the counter I can only imagine how much more worse it looks on the back and where the customers can't see anything. They need to do a way much more better job in maintaining this facility
Atmosphere: 1
Food: 3
Service: 2
Colin R
Be careful if there is a long line at the drive thru. It really slows down the inside. Most of us waited 15 minutes or longer for our food
Atmosphere: 3
Food: 3
Service: 3
Richard Henry
I was hungry so i stopped in to get a small burger and frostyI didn't order because the cashier got very rude with me with different facial expressions when I asked her the price of the frosty. I just walked out
Atmosphere: 4
Service: 1
Vivian Barrille
It needs to be cleaned!!!
Atmosphere: 1
Food: 1
Service: 1
Yvette Schmidt
The Orange Dreamsicle Frosty is sooo good! I'm hooked. I hope they keep the flavor year-round.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy's Hot & Crispy Fries
Deb Pollard
Stale food. Incorrect order. Wont go again.
Food: 1
Service: 1
Johnette Cosby
This has to be one of the worst Wendy's drive-thru, I have been too. The other night, I ordered a 1/4 Single cheese combo w/o tomatoes, and for $10.80, I received was a jr cheeseburger with everything. Of course I tried to call them to let them know, but of course no answer. So, I called their customer service. The rep said that he spoke to the manager, and that he will call me concerning the matter. But to be honest, I don't expect to hear back from them. It was the nonchalant attitude from the rep that told me all, I needed to know.Their Pineapple / mango lemonade drink was very good!
Atmosphere: 1
Food: 1
Service: 1
Joseph Williams
Service is absolutely terrible.
Atmosphere: 1
Food: 3
Service: 1
Carly Mcdermott
Rude. That's all I can say the lady that took our order just wanted us out of there
They might as well shut down this location just like they did for the Midlothian village location. Awful service took 15 minutes to get a burger and fries and I received the food cold.
Atmosphere: 1
Food: 1
Service: 1
Kent Sinkiewicz
After hearing about Wendy’s new way to screw over customers, I decided to never visit again as I implore all potential customers to do the same. Wendy’s, your food isn’t worth paying the base price for, so why would anyone pay your surge pricing.I’m certain that this idiotic idea was the brain child of one of your recently hired business school grads who by the way have no experience or relevance in the real world. Perhaps, you should focus on providing good customer service and quality food that doesn’t sit under a warming lamp until all of the flavor is leached out of it.Instead, you are opting to implement a new approach to extracting more unearned dollars from your already waning customer base. Does this also mean that your employees will receive wage surges during these times for having to work harder and put up with the numerous complaints from customers about your asinine policies?
Atmosphere: 1
Food: 1
Service: 1
PeaceLoveRobbie
Usually soooo slow when I go LATE at night. But they are the latest to close and my fries are ALWAYS hot. I can be patient for that.
Matthew Atkinson
Service could be better.. seemed irritated when I corrected them for serving wrong drink and dipping
The lady on the intercom already sounded like she had an attitude when taking our order to start with. Than on our order we had ordered baconator fries and when we pull off and open the bag it’s only cheese and fries. We went back and walked up to the window and the girl is like we ran out of bacon, like girl if you ran out of bacon why couldn’t you say that instead of just sticking it in the bag? Y’all got one star because I have to put one but I would have gave yall a 0 rating
Food: 1
Service: 1
Horribly managed location. Was here 4/27 at 230. My name is Robert Spath and this place is horribly mis managed. Walk in the, the dining room is not stocked, even with drink lids by the freestyle machine. This place doesn't also have the normal drink tea urns sitting out by the freestyle machine like it should on a daily basis and it does not have that neither sitting out for the customers in the dining hall . The floors in the dining room sticky everywhere, place not wiped down at stations or counter. The workers have dry attitudes and don't look to even want to be here, and that's wit them not even opening their mouth to greet you. Looked like someone spilt chocolate frosty on the ground by the wash station by the register on front end by the entrance side door. The lemonade machine you can clearly is dirty and hasn't been cleaned in little over the week. You can tell by the white fly wheel spinning inside and all the sticky splatter on the outside of it. Quiet frankly the front end counter isn't even stocked with cups and such. Which is wild because you need to be prepared for rushes. Last but not least, the Chilli pan, that sits in the heating well, they leave the top off keeping it an under controlled temperature state. Dirty, slow and nasty place. If this place is in this Fashion on just looking at it from across the counter I can only imagine how much more worse it looks on the back and where the customers can't see anything. They need to do a way much more better job in maintaining this facility
Atmosphere: 1
Food: 3
Service: 2
Be careful if there is a long line at the drive thru. It really slows down the inside. Most of us waited 15 minutes or longer for our food
Atmosphere: 3
Food: 3
Service: 3
I was hungry so i stopped in to get a small burger and frostyI didn't order because the cashier got very rude with me with different facial expressions when I asked her the price of the frosty. I just walked out
Atmosphere: 4
Service: 1
It needs to be cleaned!!!
Atmosphere: 1
Food: 1
Service: 1
The Orange Dreamsicle Frosty is sooo good! I'm hooked. I hope they keep the flavor year-round.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy's Hot & Crispy Fries
Stale food. Incorrect order. Wont go again.
Food: 1
Service: 1
This has to be one of the worst Wendy's drive-thru, I have been too. The other night, I ordered a 1/4 Single cheese combo w/o tomatoes, and for $10.80, I received was a jr cheeseburger with everything. Of course I tried to call them to let them know, but of course no answer. So, I called their customer service. The rep said that he spoke to the manager, and that he will call me concerning the matter. But to be honest, I don't expect to hear back from them. It was the nonchalant attitude from the rep that told me all, I needed to know.Their Pineapple / mango lemonade drink was very good!
Atmosphere: 1
Food: 1
Service: 1
Service is absolutely terrible.
Atmosphere: 1
Food: 3
Service: 1
Rude. That's all I can say the lady that took our order just wanted us out of there
Restaurantji Recommends
They might as well shut down this location just like they did for the Midlothian village location. Awful service took 15 minutes to get a burger and fries and I received the food cold.
Atmosphere: 1
Food: 1
Service: 1
After hearing about Wendy’s new way to screw over customers, I decided to never visit again as I implore all potential customers to do the same. Wendy’s, your food isn’t worth paying the base price for, so why would anyone pay your surge pricing.I’m certain that this idiotic idea was the brain child of one of your recently hired business school grads who by the way have no experience or relevance in the real world. Perhaps, you should focus on providing good customer service and quality food that doesn’t sit under a warming lamp until all of the flavor is leached out of it.Instead, you are opting to implement a new approach to extracting more unearned dollars from your already waning customer base. Does this also mean that your employees will receive wage surges during these times for having to work harder and put up with the numerous complaints from customers about your asinine policies?
Atmosphere: 1
Food: 1
Service: 1
Usually soooo slow when I go LATE at night. But they are the latest to close and my fries are ALWAYS hot. I can be patient for that.
Service could be better.. seemed irritated when I corrected them for serving wrong drink and dipping
Atmosphere: 3
Food: 4
Service: 3
Horrible
Atmosphere: 1
Food: 1
Service: 1