The general manager is very rude !! He doesn't care how the business is operated at this establishment. The staff does not communicate with one another. The staff will go home without completing their duties. I had a terrible experience here.
Steven P
Like the hotel, this lobby bar/restaurant was kind of run down. It doesn't look anything like the bright, stylish pics here.Bar was ok, 4 local beers on tap. Good bartender. But food was marginal. A medium burger was very dry, stomach felt queasy later. Food is overpriced.
Atmosphere: 2
Food: 2
Service: 4
barbarasX6503ZA
Upon first glance and entry, hotel lobby is inviting. Front desk staff very pleasant. The room assigned was literally at the very end of the hallway and around another hallway. Glad I was with my husband as this would not be safe for females only. The room is comfortable but there is no microwave, no luggage holder and bathroom is tiny. Those things are manageable without. I will say that showerhead and hot water hit the spot after traveling a distance. What provided an uncomfortable rest, was the super loud HVAC system that hummed and the annoying flashing light on the smoke detector. At $200 a night I was displeased by far and honestly expecting a better overall experience. We have another night's stay and I am already looking forward to checking out - very disappointing.
californiafudge
This is a nicer hotel that’s very close to the airport. The only bummer was that the shuttle to the airport in the morning only ran every half hour. Be sure to put your name on the list at the front desk because the shuttle only had room for 10 passengers. Richmond airport is easy to fly in and out of. When I have to go to the area, I’ll often turn my rental car in the night before my flight and take a shuttle to the airport hotel and then shuttle back in the morning. To pick up the shuttle to the hotel from the airport, you need to go to the middle island and to the right as you exit the baggage claim area. I would suggest calling the hotel and letting them know you’re there if you don’t see the shuttle.
Learra Smith
Bartender services the entire bar and restaurant food and drinks with little to no help. Ben is a very patient man, but he is clearly overworked!
Atmosphere: 5
Food: 5
Service: 5
David Danner
This full bar and restaurant had 2 of 4 taps running, with gas issues in the 2 lagers.Other beer, wine & liquor available.The food was okay, but had more zucchini & spinach than pasta. Salmon on top was great.Thank you Benjamin for your service at the bar and covering all the tables too.
JMW176
This is a recently updated hotel and we have twice stayed there before and after a trip. The desk staff was great -- special shout out to Bruce! -- and gave us goody bags and processed us quickly, including paperwork for our car (park and fly) and for the airport van schedule. Van was on time -- in fact early -- and was quickly at the airport when we arrived back after our trips. Don't let the "small menu" restaurant fool you -- the menu might be limited but the food is great -- actually one of the best hamburgers we've had in long time. KEEP IT UP!!! And thanks
csnewyorker76
I was not sure what to expect in this hotel but was pleasantly surprised with the night staff, especially Bruce. He was very kind and attentive and was empathetic regarding our situation- we missed our flight and had to wait until the next morning to catch the next one. I thought that it was very convenient to stay there since they had complimentary shuttles to Richmond airport.
Eric Walker
The burger is so good and service
Cheryl J.
Comfortable, convenient, and clean. Experienced great service and quality food offerings. Shuttle to the airport, Starbucks coffee in the room and dining is great. Well done, team.
I want to start by saying Ms. Shelby was the sweetest and kindest person at the Sheraton. She assisted my colleague and I by ensuring we had breakfast and even pack it away for us. Samantha was a great help as well. They were hospitable and ensured we were satisfied before we left. My displeasure is with the check-out service. House keeping knocked on my door at 8:21am. Checkout is at 11:00am. I found that completely inappropriate. During check-out, I let the front desk agent know that they were two charges on my card for incidentals. One for ($33.46) and ($16.54). My print out ONLY reflected the $33.46 charge but I was assured this would be return in 3-5 business days. My university had a credit authorization on file which paid for my colleagues and I stay. Imagine to my surprise today when I attempted to get gas and my card declined! Upon checking my bank transactions, I see that my card on file for incidentals was charged for my stay. Not only that, but my travel representative from my university received an email saying an additional night was charged because my stuff was still in the room at 11:00am. However, my checkout document that I received is time-stamped for 10:47am and the records would also reflect my colleague and I took the 11:00am shuttle since our flight was at 12:45pm. This is completely unacceptable. I called the front desk and was told there’s nothing that can be done until the manager returns tomorrow. So I’m currently inconvenienced, with no access to my personal funds because someone LIED by saying I wasn’t checked out by the 11:00am time. I expected better from the Sheraton and I’m probably never staying at this location because of shady practices. I even greeted housekeeping twice by saying “good morning, ” and didn’t even receive a response. I was raised with morals and manners and regardless of a person’s title or occupation, I was thought to be respectful. Again Ms. Shelby was a saving grace.
Mrh1085
This hotel was renovated just before and finished during the COVID pandemic. I found the hotel to be very nicely updated within a close proximity of the Richmond International Terminal. I have stayed in a few hotels around that area and this is by far the cleanest and best appointed hotel in the area.
Ayman Ghaly
Great food & drinks
Gloria P.
Though it has been 3 months since my first AND last visit, after filing an incident report and following up numerous times, nobody has reached out to me about the bed bug infestation in room 330. This is extremely sad and disappointing.
Roadtripperfam
We chose this hotel because it belongs to the Marriott family. We checked in on the app and were given a key upon arrival. Our room was nice, comfortable, and clean. We slept well the first night. We got our swimsuits on and headed to breakfast. We made a detour to take a look at the pool because my kids were stoked to go swimming. To our disappointment it was an outdoor pool with the cover still on. My kids were very sad and the Saturday morning staff went above and beyond to salvage our morning. I am so grateful since we have had a lot of things not go as planned for a few months and this was a spontaneous trip for the family to have fun. The staff will never know how grateful I am for them. The hotel itself would have gotten a four but the staff’s attention to our customer experience knocked it out of the park!
The general manager is very rude !! He doesn't care how the business is operated at this establishment. The staff does not communicate with one another. The staff will go home without completing their duties. I had a terrible experience here.
Like the hotel, this lobby bar/restaurant was kind of run down. It doesn't look anything like the bright, stylish pics here.Bar was ok, 4 local beers on tap. Good bartender. But food was marginal. A medium burger was very dry, stomach felt queasy later. Food is overpriced.
Atmosphere: 2
Food: 2
Service: 4
Upon first glance and entry, hotel lobby is inviting. Front desk staff very pleasant. The room assigned was literally at the very end of the hallway and around another hallway. Glad I was with my husband as this would not be safe for females only. The room is comfortable but there is no microwave, no luggage holder and bathroom is tiny. Those things are manageable without. I will say that showerhead and hot water hit the spot after traveling a distance. What provided an uncomfortable rest, was the super loud HVAC system that hummed and the annoying flashing light on the smoke detector. At $200 a night I was displeased by far and honestly expecting a better overall experience. We have another night's stay and I am already looking forward to checking out - very disappointing.
This is a nicer hotel that’s very close to the airport. The only bummer was that the shuttle to the airport in the morning only ran every half hour. Be sure to put your name on the list at the front desk because the shuttle only had room for 10 passengers. Richmond airport is easy to fly in and out of. When I have to go to the area, I’ll often turn my rental car in the night before my flight and take a shuttle to the airport hotel and then shuttle back in the morning. To pick up the shuttle to the hotel from the airport, you need to go to the middle island and to the right as you exit the baggage claim area. I would suggest calling the hotel and letting them know you’re there if you don’t see the shuttle.
Bartender services the entire bar and restaurant food and drinks with little to no help. Ben is a very patient man, but he is clearly overworked!
Atmosphere: 5
Food: 5
Service: 5
This full bar and restaurant had 2 of 4 taps running, with gas issues in the 2 lagers.Other beer, wine & liquor available.The food was okay, but had more zucchini & spinach than pasta. Salmon on top was great.Thank you Benjamin for your service at the bar and covering all the tables too.
This is a recently updated hotel and we have twice stayed there before and after a trip. The desk staff was great -- special shout out to Bruce! -- and gave us goody bags and processed us quickly, including paperwork for our car (park and fly) and for the airport van schedule. Van was on time -- in fact early -- and was quickly at the airport when we arrived back after our trips. Don't let the "small menu" restaurant fool you -- the menu might be limited but the food is great -- actually one of the best hamburgers we've had in long time. KEEP IT UP!!! And thanks
I was not sure what to expect in this hotel but was pleasantly surprised with the night staff, especially Bruce. He was very kind and attentive and was empathetic regarding our situation- we missed our flight and had to wait until the next morning to catch the next one. I thought that it was very convenient to stay there since they had complimentary shuttles to Richmond airport.
The burger is so good and service
Comfortable, convenient, and clean. Experienced great service and quality food offerings. Shuttle to the airport, Starbucks coffee in the room and dining is great. Well done, team.
Restaurantji Recommends
I want to start by saying Ms. Shelby was the sweetest and kindest person at the Sheraton. She assisted my colleague and I by ensuring we had breakfast and even pack it away for us. Samantha was a great help as well. They were hospitable and ensured we were satisfied before we left. My displeasure is with the check-out service. House keeping knocked on my door at 8:21am. Checkout is at 11:00am. I found that completely inappropriate. During check-out, I let the front desk agent know that they were two charges on my card for incidentals. One for ($33.46) and ($16.54). My print out ONLY reflected the $33.46 charge but I was assured this would be return in 3-5 business days. My university had a credit authorization on file which paid for my colleagues and I stay. Imagine to my surprise today when I attempted to get gas and my card declined! Upon checking my bank transactions, I see that my card on file for incidentals was charged for my stay. Not only that, but my travel representative from my university received an email saying an additional night was charged because my stuff was still in the room at 11:00am. However, my checkout document that I received is time-stamped for 10:47am and the records would also reflect my colleague and I took the 11:00am shuttle since our flight was at 12:45pm. This is completely unacceptable. I called the front desk and was told there’s nothing that can be done until the manager returns tomorrow. So I’m currently inconvenienced, with no access to my personal funds because someone LIED by saying I wasn’t checked out by the 11:00am time. I expected better from the Sheraton and I’m probably never staying at this location because of shady practices. I even greeted housekeeping twice by saying “good morning, ” and didn’t even receive a response. I was raised with morals and manners and regardless of a person’s title or occupation, I was thought to be respectful. Again Ms. Shelby was a saving grace.
This hotel was renovated just before and finished during the COVID pandemic. I found the hotel to be very nicely updated within a close proximity of the Richmond International Terminal. I have stayed in a few hotels around that area and this is by far the cleanest and best appointed hotel in the area.
Great food & drinks
Though it has been 3 months since my first AND last visit, after filing an incident report and following up numerous times, nobody has reached out to me about the bed bug infestation in room 330. This is extremely sad and disappointing.
We chose this hotel because it belongs to the Marriott family. We checked in on the app and were given a key upon arrival. Our room was nice, comfortable, and clean. We slept well the first night. We got our swimsuits on and headed to breakfast. We made a detour to take a look at the pool because my kids were stoked to go swimming. To our disappointment it was an outdoor pool with the cover still on. My kids were very sad and the Saturday morning staff went above and beyond to salvage our morning. I am so grateful since we have had a lot of things not go as planned for a few months and this was a spontaneous trip for the family to have fun. The staff will never know how grateful I am for them. The hotel itself would have gotten a four but the staff’s attention to our customer experience knocked it out of the park!