Love the food, but when short staffed, Connie could benefit everyone involved with effective communication. I ordered two pizzas and then went shopping. When I got back, I attempted to ask the status at the pizza pick up window where I was ignored by Connie. Realizing this was a fruitless venture i waited in line where Connie was forced to engage with me. She cut me off after I said 5 words and asked to see my receipt, and said my order was "in the back" and wandered off. When I waited to ask her what that means she went off about being short staffed. I'm not trying to waste your time, I'm trying to figure out the status of my order, and "it's in the back" could mean anything from it's still being prepared to someone just needs to get it and hand it to me.Connie, I get that the general public are frequently ill tempered and abuse the heck out of retail workers, and I also appreciate that you're working in a stressful fast paced environment with a lack of staffing. But some of us are being polite and merely asking the status of our order in an information vacuum that only you hold the information to. If you had dealt with me at the pizza pick up window or communicated effectively when I forced a communication it would have vastly shortened the whole endeavor and would go a long way towards irritating each other less.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Pepperoni Pizza, Pizza
Angela N
Love the choices. Surprisingly there was no wait today. Always recommend food from here for pretty cheap.
Food: 5
Service: 5
Recommended dishes: All Beef Hot Dog or Polish, Churro, Salad, Pizza
Tommy K.
THEY GOT RID OF THE CHURROS I always go to costco so that I can get my lovely cinnamon covered churro at the end. Now I have no desire to enter the costco now that I cannot get my shopping prize. #bringbackchurros2024
Dominique R.
Today my service dog (in training) came in the store like we typically do every weekend; the front greeter Cristine aggressively harassed us and said my dog wasn't really in training. She literally yelled this at us. Not only was I embarrassed but I am extremely upset because I pay to shop here and we have never bothered anyone and my dog still needs more refinement with what I need her to do BUT, she is calm and stays next to me. With the women yelling at me, it totally threw my dog off her focus and that is what makes training more difficult. Every dog is different and I have no problem answering questions when I am asked in a respectful way. This lady Cristine should not work in customer service. We did talk to some management and they have been very kind and assured us that they would handle the situation. I hope this doesn't happen to another customer again because it definitely has changed how comfortable we feel shopping at Costco..
happydays
Wait and eat somewhere outside of
Atmosphere: 2
Food: 2
Service: 2
Paul G.
This is a typical Costco, nothing to write home to mom about. The staff is friendly. The items are there, and of course they are moved every few days so that way you have to hunt the entire store for things. This section is always good and your value is always there.
Moe N.
Costco changed their customer service culture recently. if you want use food court, you should waste your time to use longer way from entrance and pass a heavy traffic ( sometimes you are part of that) on cashiers and after that you'll arrive to food court. Waste my energy, waste your employee energy to describe why people should use entrance and waste your strong management abilities to solve the problem. It is really ridicules. If I want return something or use customer service desk, how do you want stop me and send me to entrance after that? Has costco changed their management team?Costco was 5 star for me!
Matthew Manion
Costco has good food. The employees work hard, and they get your food served quickly.
Jess
One advice I would give is that if you want to place and order of a whole pizza is that you do so when you park to go in and do your shopping. Theres always a wait time for any order of full pizzas. Food is good and prices are affordable. I do however do not recommend the chicken ceasar salad because of the chicken. The chicken is always slimy.
Travis V.
Always a great place for our family of 5 to get bulk.They take all my money.
Great now that they are better staffed. Also nice employees last year team into issues with getting this same person that was really rude glad to see nice people working there again
Thomas Burris
Went on Valentine's Day and the place was very quiet and hardly anyone here!
Jean C.
We go to Costco 2-3 times a month. Have never had a rude employee or really any negative experience. We buy food there, and eye glasses, cell phones, tv, speakers and pretty much anything we can. We even get some of our prescriptions filled there and we get flu shots etc. too. One exception to the "no rude employees" - one of the guys who give shots is really rude. But we love Costco, no complaints here.
Bruce LeBar
Always friendly and willing to help. Great quality of food.
Grace Loman
Food is good. Customer service doesn’t exist here. They are rude and seem like you paying with cash has over complicated their job and make it known. “I just need to pay for a pizza I ordered on the phone” person behind the counter, “ I have to get through these orders first, you’re going to have to wait.” Yeah probably won’t eat here much again. Cheap food but I’m not going to get yelled at for some cheap food.
Love the food, but when short staffed, Connie could benefit everyone involved with effective communication. I ordered two pizzas and then went shopping. When I got back, I attempted to ask the status at the pizza pick up window where I was ignored by Connie. Realizing this was a fruitless venture i waited in line where Connie was forced to engage with me. She cut me off after I said 5 words and asked to see my receipt, and said my order was "in the back" and wandered off. When I waited to ask her what that means she went off about being short staffed. I'm not trying to waste your time, I'm trying to figure out the status of my order, and "it's in the back" could mean anything from it's still being prepared to someone just needs to get it and hand it to me.Connie, I get that the general public are frequently ill tempered and abuse the heck out of retail workers, and I also appreciate that you're working in a stressful fast paced environment with a lack of staffing. But some of us are being polite and merely asking the status of our order in an information vacuum that only you hold the information to. If you had dealt with me at the pizza pick up window or communicated effectively when I forced a communication it would have vastly shortened the whole endeavor and would go a long way towards irritating each other less.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Pepperoni Pizza, Pizza
Love the choices. Surprisingly there was no wait today. Always recommend food from here for pretty cheap.
Food: 5
Service: 5
Recommended dishes: All Beef Hot Dog or Polish, Churro, Salad, Pizza
THEY GOT RID OF THE CHURROS I always go to costco so that I can get my lovely cinnamon covered churro at the end. Now I have no desire to enter the costco now that I cannot get my shopping prize. #bringbackchurros2024
Today my service dog (in training) came in the store like we typically do every weekend; the front greeter Cristine aggressively harassed us and said my dog wasn't really in training. She literally yelled this at us. Not only was I embarrassed but I am extremely upset because I pay to shop here and we have never bothered anyone and my dog still needs more refinement with what I need her to do BUT, she is calm and stays next to me. With the women yelling at me, it totally threw my dog off her focus and that is what makes training more difficult. Every dog is different and I have no problem answering questions when I am asked in a respectful way. This lady Cristine should not work in customer service. We did talk to some management and they have been very kind and assured us that they would handle the situation. I hope this doesn't happen to another customer again because it definitely has changed how comfortable we feel shopping at Costco..
Wait and eat somewhere outside of
Atmosphere: 2
Food: 2
Service: 2
This is a typical Costco, nothing to write home to mom about. The staff is friendly. The items are there, and of course they are moved every few days so that way you have to hunt the entire store for things. This section is always good and your value is always there.
Costco changed their customer service culture recently. if you want use food court, you should waste your time to use longer way from entrance and pass a heavy traffic ( sometimes you are part of that) on cashiers and after that you'll arrive to food court. Waste my energy, waste your employee energy to describe why people should use entrance and waste your strong management abilities to solve the problem. It is really ridicules. If I want return something or use customer service desk, how do you want stop me and send me to entrance after that? Has costco changed their management team?Costco was 5 star for me!
Costco has good food. The employees work hard, and they get your food served quickly.
One advice I would give is that if you want to place and order of a whole pizza is that you do so when you park to go in and do your shopping. Theres always a wait time for any order of full pizzas. Food is good and prices are affordable. I do however do not recommend the chicken ceasar salad because of the chicken. The chicken is always slimy.
Always a great place for our family of 5 to get bulk.They take all my money.
Restaurantji Recommends
Great now that they are better staffed. Also nice employees last year team into issues with getting this same person that was really rude glad to see nice people working there again
Went on Valentine's Day and the place was very quiet and hardly anyone here!
We go to Costco 2-3 times a month. Have never had a rude employee or really any negative experience. We buy food there, and eye glasses, cell phones, tv, speakers and pretty much anything we can. We even get some of our prescriptions filled there and we get flu shots etc. too. One exception to the "no rude employees" - one of the guys who give shots is really rude. But we love Costco, no complaints here.
Always friendly and willing to help. Great quality of food.
Food is good. Customer service doesn’t exist here. They are rude and seem like you paying with cash has over complicated their job and make it known. “I just need to pay for a pizza I ordered on the phone” person behind the counter, “ I have to get through these orders first, you’re going to have to wait.” Yeah probably won’t eat here much again. Cheap food but I’m not going to get yelled at for some cheap food.