Located on the northwest corner of Evergreen Way and Everett Mall Way, this IHOP is part of a long-standing chain serving a wide variety of pancakes and other American breakfast and diner fare. I had dinner here while on a business trip in March 2022. I hadn’t eaten anything other than breakfast at an IHOP in over 30 years, but it was late in the afternoon, I was ravenous because I hadn’t eaten lunch, and the restaurant was across the street from my hotel so I decided to revisit dinner at IHOP; my experience ended up being somewhat emblematic of what was going on with the U.S. economy at that time. The first thing I noticed was, like many service businesses, they were short-staffed; there was only one server covering the entire restaurant. Granted, it was not exactly peak dinner hours, but she was clearly stretched very thin. She took my order (a senior turkey dinner) and brought out my salad quickly. I then waited for my entrée. And waited … and waited some more. The harried server stopped by my table a couple times to assure me my order should be coming out soon. She then came over with a sheepish look and admitted that she had neglected to put my order in to the kitchen. Once that was accomplished, my entrée came out quickly. My turkey dinner was supposed to come with mashed potatoes and broccoli. The server apologized that they were out of both (at 4pm?), so they substituted hash browns and corn. Now, I’m fond of hash browns and prefer corn over broccoli, so the substitution itself was not a problem … it just made me wonder, have supply chain issues impacted IHOP, or is this unit just doing a poor job of inventory management? To be fair, the restaurant discounted my bill for my inconvenience. The food was actually not bad, the dining room was clean and well-kept, and the prices were fair. However, given the other elements of my experience here, I can’t give this IHOP anything higher than an average rating.
Jennijenniferjen
Put in an order for curbside pickup at IHOP Evergreen Way in Everett at 10 am. They said it would be ready at 10:15. My husband has been sitting there since 10:20... it’s 11:50 now... still not ready. But they got plenty of orders coming in and going out. But not for us. The lobby area is packed with people, so much for social distancing. I had to call and let phone ring off hook several times before someone answered. Turns out they don’t know if our order has been started yet. Then they tell me they will cancel the order. I now have to wait till next week to find out if they processed a refund as they promised to. They can’t process right now. Thanks for the ruined Mother’s Day.
Located on the northwest corner of Evergreen Way and Everett Mall Way, this IHOP is part of a long-standing chain serving a wide variety of pancakes and other American breakfast and diner fare. I had dinner here while on a business trip in March 2022. I hadn’t eaten anything other than breakfast at an IHOP in over 30 years, but it was late in the afternoon, I was ravenous because I hadn’t eaten lunch, and the restaurant was across the street from my hotel so I decided to revisit dinner at IHOP; my experience ended up being somewhat emblematic of what was going on with the U.S. economy at that time. The first thing I noticed was, like many service businesses, they were short-staffed; there was only one server covering the entire restaurant. Granted, it was not exactly peak dinner hours, but she was clearly stretched very thin. She took my order (a senior turkey dinner) and brought out my salad quickly. I then waited for my entrée. And waited … and waited some more. The harried server stopped by my table a couple times to assure me my order should be coming out soon. She then came over with a sheepish look and admitted that she had neglected to put my order in to the kitchen. Once that was accomplished, my entrée came out quickly. My turkey dinner was supposed to come with mashed potatoes and broccoli. The server apologized that they were out of both (at 4pm?), so they substituted hash browns and corn. Now, I’m fond of hash browns and prefer corn over broccoli, so the substitution itself was not a problem … it just made me wonder, have supply chain issues impacted IHOP, or is this unit just doing a poor job of inventory management? To be fair, the restaurant discounted my bill for my inconvenience. The food was actually not bad, the dining room was clean and well-kept, and the prices were fair. However, given the other elements of my experience here, I can’t give this IHOP anything higher than an average rating.
Put in an order for curbside pickup at IHOP Evergreen Way in Everett at 10 am. They said it would be ready at 10:15. My husband has been sitting there since 10:20... it’s 11:50 now... still not ready. But they got plenty of orders coming in and going out. But not for us. The lobby area is packed with people, so much for social distancing. I had to call and let phone ring off hook several times before someone answered. Turns out they don’t know if our order has been started yet. Then they tell me they will cancel the order. I now have to wait till next week to find out if they processed a refund as they promised to. They can’t process right now. Thanks for the ruined Mother’s Day.
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