Papa Johns Pizza
$ • Pizza, Chicken Wings, Fast Food
Hours:
13308 SE 240th St, Kent
(253) 630-2222
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Papa John's Reviews
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I ordered through grub hub and the restaurant didn’t get my order for some reason. I call the pizza place and they said they would send it out in 30-40mins. 2 hours later I call again and somehow they had missed the order I called in. The staff was nice and gave me the pizza for free (the 3rd go around) but when I got the pizza it was so undercooked that I couldn’t eat it. (And I’m not picky).
Overall extremely disappointed.
I ordered through grub hub and the restaurant didn’t get my order for some reason. I call the pizza place and they said they would send it out in 30-40mins. 2 hours later I call again and somehow they had missed the order I called in. The staff was nice and gave me the pizza for free (the 3rd go around) but when I got the pizza it was so undercooked that I couldn’t eat it. (And I’m not picky).
Overall extremely disappointed.
Snitty little manager on Sunday at 2:45pm. Customer service flies out the door. I suggest sending her to Customer Service training school. Other employees were great. Will definately go to a different location.
Ratings
Hours
| Monday | 10AM - 2AM |
| Tuesday | 10AM - 2AM |
| Wednesday | 10AM - 7PM |
| Thursday | 11AM - 7PM |
| Friday | 10AM - 2AM |
| Saturday | 10AM - 2AM |
| Sunday | 10AM - 2AM |
Papa John's Pizza is a popular spot with a high standard for delicious pizzas. While some locations may not always meet expectations, the restaurant is known for its tasty sauce and dough. Recent improvements in management have led to exceptional customer service, with staff going above and beyond to ensure correct orders and customer satisfaction. Despite being short-staffed, the team acknowledges customers and takes the time to remake pizzas if they're not up to par. The manager often comes out to greet customers, making them feel welcome. The pizzas are usually ready in under 12 minutes, allowing customers to pick up a couple of pizzas on their way home. The restaurant is a humble location but serves as a cornerstone of the community. Customers appreciate the effort to provide quality food and friendly service, though some have experienced issues with delivery timing and temperature. The staff has shown willingness to reach out and offer replacements when problems occur, emphasizing the restaurant's focus on customer satisfaction.