Put order in at 530. Said the wait time was 30 mins and order would be ready at 604. It's 642 and the order still isn't done. Short staffed is not an excuse anymore. Everyone in the country is short staffed. Increase your wait times on the website. The employees offered only male customers first responder/military discounts when I am a first responder and was not told it was even an option. People coming in and ordering at the register 45 minutes after me are getting their pizzas first. I will not come back to this location. PS finally got my pizza at 658.
Service: 1
Steven Stermer
Went in tonight and were terribly slow. I ordered online, which gave me a time 45 minutes later. I showed up, and waited in the store for 20 more minutes. I ordered 1 pizza. I saw someone walk in and ordered more pizzas at the counter and got theirs before me. If you aren't going to provide a decent level of service to online orders then why bother having them.
Atmosphere: 4
Food: 4
Service: 2
Andy Austin
Good pizza unfortunately we didn't notice it wasn't complete untiĺĺ we arrived home
Rachel As She Paints
The workers are great, it’s corporate that needs a spanking. They got rid of their popular cinnamon wheel breadsticks and garlic parm breadsticks, and replaced them with these balls of bread for the same price.Also, the truck is 3 days late with supplies, so when we got our cinnamon monkey bread home, the icing cup was only filled 1/4 of the way up (if that). Basically a Tbsp. Of measured icing for a family to share (come on PM corporate do better for your customer base and workers). And bring back the cinnamon wheels, employees don’t want to make those damn monkey bread bowls, they’re busy.I used to work at this location years ago when I was in HS and it seems corporate is cutting costs in weird ways now. I don’t blame the employees for this. We won’t be back until they bring back the favorites we miss.
Staff are very friendly and are all about getting your order right the way you want
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garden Veggie Gourmet Pizza
Jack Bingle
I ordered well before they closed. They asked if I could be there before. I told them yes. They closed 10 minutes early. There was only a kid in the building. When he saw me he shook his head and started laughing. The last time I worked for minimum wage, it was half of what this kid makes. To treat people like that is extremely rude. You are disgusting people.
Atmosphere: 1
Food: 1
Service: 1
Alice Evangelista
This location has the most passive management. Their staff is unprofessional, rude and at times demonstrate downright snarky attitude dealing with PAYING CUSTOMERS. Do the manager and staff at this location realize they are in a prime neighborhood for doing business. Do they not get it that their conduct will drive customers elsewhere….maybe the manager couldn’t care less. Maybe it’s time for the neighborhood to spend their hard earned money at Pizza Pipeline, or Pizza Rita.
Atmosphere: 2
Food: 2
Service: 1
A.
Female manager is extremely rude and treated my special needs sister with complete and utter disrespect. After having been patrons of this establishment for years we will completely stop purchasing products from this chain as a whole if they cannot conduct base level customer service training.
Atmosphere: 1
Food: 1
Service: 1
Kieran Campbell
Was 5 stars but last night when we went in, there was 1 or 2 other customers and there were 3 people. We ordered 4 pizzas. It took them half an hour to make 2 (one of which wasnt made correctly) of the pizzas and then the other two didnt even exist. We told the employee that gave us our pizzas that we had 4 pizzas (which is clear on the only order ticket that says "pizza 3 of 4") and she said "oh, really?" Looked at the receipt that was given to me after i paid because they lost their order tickets and said, "im so sorry ill have them done in a moment" and then took maybe 3 minutes by herself to make 2 pizzas. The entire half an hour the people in the back were working as slow as humanly possible (considering it took 3 people half an hour to make 2 pizzas and then 3 minutes for 1 person to make 2), or werent doing anything at all. They were talking and laughing with each other. A person who ordered after we did got their pizzas before us. I used to love coming to this location because of how close to home it is but im really considering going to a different one now because this is absolutely ridiculous and not good face.
My neighborhood PMs, they are fast and at times they're very busy. There is usually someone that checks on you if you're in the lobby very long to make sure your order didn't get mis-placed. Pizza is always like I ordered it. Toppings fresh and plenty of cheese. No complaints!
Atmosphere: 4
Food: 5
Service: 5
Elizabeth Nave
We go here all the time! I noticed that there was an all different staff this time. I didn’t think anything of it because I’ve trusted this store for years. When I got the pizzas home they were SO WRONG ?!!!I hope everyone gets trained soon and I will look at my order before leaving.
Allison Bennett
Great pizza as always! Tried a calzone and was super happy.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Thai Chicken, Hawaiian
David Woodward
Got a family sized stuffed crust pizza,Chicken, bacon extra on
Atmosphere: 5
Food: 5
Service: 5
Rudy Gutierrez
Tried the calazone for the first time and I’d say it’s worth 7$ for sure ! Just the right amount
Put order in at 530. Said the wait time was 30 mins and order would be ready at 604. It's 642 and the order still isn't done. Short staffed is not an excuse anymore. Everyone in the country is short staffed. Increase your wait times on the website. The employees offered only male customers first responder/military discounts when I am a first responder and was not told it was even an option. People coming in and ordering at the register 45 minutes after me are getting their pizzas first. I will not come back to this location. PS finally got my pizza at 658.
Service: 1
Went in tonight and were terribly slow. I ordered online, which gave me a time 45 minutes later. I showed up, and waited in the store for 20 more minutes. I ordered 1 pizza. I saw someone walk in and ordered more pizzas at the counter and got theirs before me. If you aren't going to provide a decent level of service to online orders then why bother having them.
Atmosphere: 4
Food: 4
Service: 2
Good pizza unfortunately we didn't notice it wasn't complete untiĺĺ we arrived home
The workers are great, it’s corporate that needs a spanking. They got rid of their popular cinnamon wheel breadsticks and garlic parm breadsticks, and replaced them with these balls of bread for the same price.Also, the truck is 3 days late with supplies, so when we got our cinnamon monkey bread home, the icing cup was only filled 1/4 of the way up (if that). Basically a Tbsp. Of measured icing for a family to share (come on PM corporate do better for your customer base and workers). And bring back the cinnamon wheels, employees don’t want to make those damn monkey bread bowls, they’re busy.I used to work at this location years ago when I was in HS and it seems corporate is cutting costs in weird ways now. I don’t blame the employees for this. We won’t be back until they bring back the favorites we miss.
Atmosphere: 5
Food: 1
Service: 5
Rowen store is by far the best.
Food: 5
Service: 5
Recommended dishes: Cowboy, Chicken Bacon Artichoke
Staff are very friendly and are all about getting your order right the way you want
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garden Veggie Gourmet Pizza
I ordered well before they closed. They asked if I could be there before. I told them yes. They closed 10 minutes early. There was only a kid in the building. When he saw me he shook his head and started laughing. The last time I worked for minimum wage, it was half of what this kid makes. To treat people like that is extremely rude. You are disgusting people.
Atmosphere: 1
Food: 1
Service: 1
This location has the most passive management. Their staff is unprofessional, rude and at times demonstrate downright snarky attitude dealing with PAYING CUSTOMERS. Do the manager and staff at this location realize they are in a prime neighborhood for doing business. Do they not get it that their conduct will drive customers elsewhere….maybe the manager couldn’t care less. Maybe it’s time for the neighborhood to spend their hard earned money at Pizza Pipeline, or Pizza Rita.
Atmosphere: 2
Food: 2
Service: 1
Female manager is extremely rude and treated my special needs sister with complete and utter disrespect. After having been patrons of this establishment for years we will completely stop purchasing products from this chain as a whole if they cannot conduct base level customer service training.
Atmosphere: 1
Food: 1
Service: 1
Was 5 stars but last night when we went in, there was 1 or 2 other customers and there were 3 people. We ordered 4 pizzas. It took them half an hour to make 2 (one of which wasnt made correctly) of the pizzas and then the other two didnt even exist. We told the employee that gave us our pizzas that we had 4 pizzas (which is clear on the only order ticket that says "pizza 3 of 4") and she said "oh, really?" Looked at the receipt that was given to me after i paid because they lost their order tickets and said, "im so sorry ill have them done in a moment" and then took maybe 3 minutes by herself to make 2 pizzas. The entire half an hour the people in the back were working as slow as humanly possible (considering it took 3 people half an hour to make 2 pizzas and then 3 minutes for 1 person to make 2), or werent doing anything at all. They were talking and laughing with each other. A person who ordered after we did got their pizzas before us. I used to love coming to this location because of how close to home it is but im really considering going to a different one now because this is absolutely ridiculous and not good face.
Atmosphere: 5
Food: 4
Service: 2
Restaurantji Recommends
My neighborhood PMs, they are fast and at times they're very busy. There is usually someone that checks on you if you're in the lobby very long to make sure your order didn't get mis-placed. Pizza is always like I ordered it. Toppings fresh and plenty of cheese. No complaints!
Atmosphere: 4
Food: 5
Service: 5
We go here all the time! I noticed that there was an all different staff this time. I didn’t think anything of it because I’ve trusted this store for years. When I got the pizzas home they were SO WRONG ?!!!I hope everyone gets trained soon and I will look at my order before leaving.
Great pizza as always! Tried a calzone and was super happy.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Thai Chicken, Hawaiian
Got a family sized stuffed crust pizza,Chicken, bacon extra on
Atmosphere: 5
Food: 5
Service: 5
Tried the calazone for the first time and I’d say it’s worth 7$ for sure ! Just the right amount