Walked into this location this evening and made eye contact with all three workers . We waited at the counter for someone to help us but they all continued working and did not acknowledge my husband and I . The employee's would occasionally look up and then look at each other but no one attempted to help us . After standing at the counter for 5 min we decided to leave . It’s one thing to be busy but it’s something entirely different when we were the only customers in the store. I will not be returning , due to poor customer service.
Lavander Sullivan
Closed 20 minutes early ? and the lady clearly saw and ignored us.
Atmosphere: 1
Service: 1
S. V.
Very disappointed to say the least. Ordered my cake 3 weeks in advance. I even called the store 4 hours before my pick time to ensure everything was okay and I’m also able to pick up earlier. They said “yes everything is fine and done”.I show up and ask to see the cake and they show me a small cake with no writing on it. Like super small. Which didn’t at all look like the custom cake i ordered. There wasn’t any writing on my cake either. Which i asked for you know “custom”. So then she goes and charges me for a bigger cake and puts writing on it.Simply would’ve save me and you some time if you guys would’ve been professional enough. To give me a phone call and let me know what was going on.Definitely would not recommend coming here. Learned my lesson.
Eagan “Eagola” Wall
It was very good a little pricey but good!
Welcome to HealeyMonster's Hollow
Incredible help & the store was nicely air-conditioned in Tacoma but the South Puyallup store was hot &muggy so my son & I left to the Tacoma store instead, South Puyallup store seriously needs the ac fixed & get some seats inside ,/jeeez:(
Ruoqi Sun
It was my very first time at Baskin Robbins, and this just became my favorite ice cream shop in town. Ordered “gold metal ribbon” and “very berry strawberry”, both really tasty, like it because not too sweet too. Best ice cream shop!!
Angela Gustafsson Hamman (Ann)
The ladies working here all were friendly and helpful. 6.13.2023
Cassie Didericksen
Such a disappointment. Downloaded the app and recieved a coupon for buy one, get one. Made the decision to specifically go to Baskin Robbins over other local shops and was told I couldn't use the promo. I asked if there was any way they could over ride and they said no with no explanation when I asked why. Very disappointing to not stand behind your own coupon.
Jenny A.
Went in for a scoop of ice cream since I had a T-mobile Tuesday deal and I remembered that my favorite childhood flavor of ice cream was their Rainbow Sherbet. Got my scoop in a cup and it was such a small scoop for $4 (before the discount). Like a kid's size scoop but this is their "regular" scoop!? Disappointing for the portion but the flavor is the same as I remember.Very meh for the price. Ok for the memories.
Levy Aitken
Great customer Service over the phone. Thorough, patient, informative and helpful. Held the cake for me in the back with my name on it! Much better than 72nd. Sorry, not sorry. Also, much more selection of ice cream cakes in stock.
Best ice cream place to go to!!!! The owner is sweeter than the ice cream! And the employees are awesome too! I have 0 clue why people leave bad reviews, it’s just the best place by far to go to for ice cream! :)
Anikka Jonsdottir
Greatest ice cream ever!
Matt Brooks
One of my most favorite ice cream joints and probably the last one left when it comes to over abundance of choices. Sure you can go to the grocery store and get something cheaper or splurge and get what you want. The amount of choices from chocolates to unimaginable blends of flavors is the best draw for me and the fact that they carry sherbert for those, like my kids, that don't do dairy is awesome. I personally like a 2 scoop cupwith a scoop of chocolate fudge and a scoop of gold medal ribbon (white and milk chocolate). Service is always great sometimes the wait can be long but two people can only help so many at one time. Worth the wait though.
Terra Michelle Lee
For the price... I expected larger amount and better quality ice cream then what I recieved. A+ from the lady behind the counter!
A
Usually good. Wanted to order a sm cake for my son's 18th. Can't order due to someone on vacation and short staff ?. I understand that. Still a bummer. Staff says they won't make any till mid October, ehichbis past the day i need it.Reduced hours too. Regular hours posted in front and on site but tiny sign on side has states limited. Need to make a note on website for customers so they don't waste a trip.Would give them a 4 or 5 star on a regular basis. Still a good place. I'm just bummed I can't get the cake my son would like to have.
Walked into this location this evening and made eye contact with all three workers . We waited at the counter for someone to help us but they all continued working and did not acknowledge my husband and I . The employee's would occasionally look up and then look at each other but no one attempted to help us . After standing at the counter for 5 min we decided to leave . It’s one thing to be busy but it’s something entirely different when we were the only customers in the store. I will not be returning , due to poor customer service.
Closed 20 minutes early ? and the lady clearly saw and ignored us.
Atmosphere: 1
Service: 1
Very disappointed to say the least. Ordered my cake 3 weeks in advance. I even called the store 4 hours before my pick time to ensure everything was okay and I’m also able to pick up earlier. They said “yes everything is fine and done”.I show up and ask to see the cake and they show me a small cake with no writing on it. Like super small. Which didn’t at all look like the custom cake i ordered. There wasn’t any writing on my cake either. Which i asked for you know “custom”. So then she goes and charges me for a bigger cake and puts writing on it.Simply would’ve save me and you some time if you guys would’ve been professional enough. To give me a phone call and let me know what was going on.Definitely would not recommend coming here. Learned my lesson.
It was very good a little pricey but good!
Incredible help & the store was nicely air-conditioned in Tacoma but the South Puyallup store was hot &muggy so my son & I left to the Tacoma store instead, South Puyallup store seriously needs the ac fixed & get some seats inside ,/jeeez:(
It was my very first time at Baskin Robbins, and this just became my favorite ice cream shop in town. Ordered “gold metal ribbon” and “very berry strawberry”, both really tasty, like it because not too sweet too. Best ice cream shop!!
The ladies working here all were friendly and helpful. 6.13.2023
Such a disappointment. Downloaded the app and recieved a coupon for buy one, get one. Made the decision to specifically go to Baskin Robbins over other local shops and was told I couldn't use the promo. I asked if there was any way they could over ride and they said no with no explanation when I asked why. Very disappointing to not stand behind your own coupon.
Went in for a scoop of ice cream since I had a T-mobile Tuesday deal and I remembered that my favorite childhood flavor of ice cream was their Rainbow Sherbet. Got my scoop in a cup and it was such a small scoop for $4 (before the discount). Like a kid's size scoop but this is their "regular" scoop!? Disappointing for the portion but the flavor is the same as I remember.Very meh for the price. Ok for the memories.
Great customer Service over the phone. Thorough, patient, informative and helpful. Held the cake for me in the back with my name on it! Much better than 72nd. Sorry, not sorry. Also, much more selection of ice cream cakes in stock.
Restaurantji Recommends
Best ice cream place to go to!!!! The owner is sweeter than the ice cream! And the employees are awesome too! I have 0 clue why people leave bad reviews, it’s just the best place by far to go to for ice cream! :)
Greatest ice cream ever!
One of my most favorite ice cream joints and probably the last one left when it comes to over abundance of choices. Sure you can go to the grocery store and get something cheaper or splurge and get what you want. The amount of choices from chocolates to unimaginable blends of flavors is the best draw for me and the fact that they carry sherbert for those, like my kids, that don't do dairy is awesome. I personally like a 2 scoop cupwith a scoop of chocolate fudge and a scoop of gold medal ribbon (white and milk chocolate). Service is always great sometimes the wait can be long but two people can only help so many at one time. Worth the wait though.
For the price... I expected larger amount and better quality ice cream then what I recieved. A+ from the lady behind the counter!
Usually good. Wanted to order a sm cake for my son's 18th. Can't order due to someone on vacation and short staff ?. I understand that. Still a bummer. Staff says they won't make any till mid October, ehichbis past the day i need it.Reduced hours too. Regular hours posted in front and on site but tiny sign on side has states limited. Need to make a note on website for customers so they don't waste a trip.Would give them a 4 or 5 star on a regular basis. Still a good place. I'm just bummed I can't get the cake my son would like to have.