Domino's Pizza

5401 Caddis Bend, Fitchburg
(608) 284-9565

Recent Reviews

Katey Johnson

Horrible store to order from, got my order completely wrong and I had to fight to get a refund for 2 weeks. Ordered online, there was NO ONE there when I got there and they still took 30 minutes to do my order. Save yourself the headache.

Atmosphere: 1

Food: 1

Service: 1

Eric Swanson

Only got 2/5 toppings I ordered on my

Atmosphere: 3

Food: 1

Service: 2

Lucy Gavigan

Great foodLove the

Atmosphere: 3

Food: 5

Service: 4

Recommended dishes: Pepperoni Pizza, Tater Tots

Gavin Haag

Did not answer the phone, and when they did they would just send the call to other lines that could not help me put in an order. Horrible service that deserves 1 star.

Atmosphere: 1

Food: 1

Service: 1

Dan Donoghue

I placed an order online, received a text it was ready, and was told to “tap here for no line pickup”. I walked inside expecting to get my order from a pickup shelf/area or have someone ready to hand it to me. How convenient! Until I stood at the counter for 5 minutes, the only customer in the store, without a single word or response to my greetings from any of the at least 8 people I counted working. I had to *yell*, not once, not twice, but three times, and after that I *barely* got someone’s attention. This might have been just servants low if it was busy, but it was not. So my “no wait pickup” took about 10 minutes with my food sitting on the shelf the entire time, the only customer in the store. Weak performance Dominoes. Very disappointing.

Atmosphere: 3

Food: 3

Service: 1

Alex Paulino

It's a good place it's just their employees that aren't putting enough effort. I ordered a pizza and it never came.

Atmosphere: 4

Food: 5

Service: 3

Recommended dishes: Lava Cake, Deluxe Pizza, Chicken Wings, Pretzel

Andy “Fn” B

I love Domino's but if it wasn't MNF I would ask for a refund. My pizza was Medium (which there is nothing wrong with) and my wife and daughter enjoyed theirs. Problem is my Bacon Tomato Chicken, or whatever you call it my favorite item, was scorched. It takes effort to do that and than send it out to a customer.

Micah Darling

Nice staff and great service! I’ve never had an issue with this Dominos. These guys rock!

Atmosphere: 5

Food: 5

Service: 5

Collin Linden

Have been given the wrong pizza multiple times and each time nobody answered the phone so I could get it remade ahead of time so I could avoid sitting in the lobby waiting because of someone else's mistake.Seems a poorly managed location, would find other options if possible.

Ben Fielder

Great value. Coupon through Dominos gave large one topping pizza for $7.99!!!! They do it well…. Keep up the good work. Luv Dominos

Dana

I just picked up my food and let me tell you this food is so fresh!I got the 16 piece Parmesan bites and a cinnamon twist bites with a 2 L soda for 20 bucks. Thank you.

Babette Gonstead

The new manager, Kim rocks she solved a complaint and explained everything gave me a pizza n tots, and she even took the time to deliver and meet me. ?

Cheaneulle DeRosier

Went in to get my pizza, only one guy in the building. I didn't mind waiting. Dude says he'll be with me in a couple minutes and to wait at the front. That's fine. I stand with my hands behind my back while waiting, that's just how I stand because of back problems. After a few minutes a second person comes in and puts away some delivery bags and then helps me. I thank him and leave. I'm parked in front of the building and as soon as I leave out the door I see the guy that was making pizzas mock my stance and they were laughing. I come back in because now I'm upset and the guy that helped me shushes him and looks at me. I ask if they were seriously mocking me. The guy making pizzas says no and he's sorry I felt that way. It was blatantly obvious they were mocking me and couldn't even be bothered to wait until I'd left the parking lot or even gotten my pizzas in the oven. I scoffed and left. The employees here are ridiculous and I'm guessing the guy was intentionally making me wait judging by how quick he was to mock me literally standing there.

Zach

The original delivery was faster than expected. The RE-delivery was slower than expected. Alright. Original delivery included loaded cheddar-bacon tots, but without the garlic parmesan sauce; ok, I can live with that. It also included a Five Cheese Dip and (Garlic) Twists that were only really "bread twists", with no garlic sauce/butter OR seasoning, at all. Alright, that's a little much. I called it in - and would have been fine with partial store credit, or something. They offered to re-deliver "the order"; that's great, possibly more than I was expecting. They estimated maybe half an hour, and it took around an hour. At this point, I'm obviously not really paying for timing, per se, but okay. A full extra pizza would have been a bit much (since there wasn't anything wrong with the original), and I really wasn't expecting that; so, finally, they met some expectations. Got two small boxes with replacement tots, properly sauced (already a bit overvalued, at baseline), and JUST the garlic twists. The current price is $8.99 for the sauce and the twists. Twists are like $6.99 on their own, so with the combo, of sorts, the cheese dip should effectively cost like $2.00. They didn't think the $2.00 dip, for which the combo item is named, needed to be re-delivered, when it's half-solid at baseline. Yes, I got some free, basic bread twists out of their mistake, but the cheese dip has now congealed and the original pizza has now cooled to maybe room temperature. The issues were with APPETIZERS. So now I have to re-heat my pizza and half of my appetizers because of their mistake. Eh. Not a crime, but I'm still unhappy. The guy who answered the phone seemed new(er), but very polite and pleasant, and he took the time to check with his GM, before offering a solution. I generally don't eat anything for most of the day on Fridays to save calories and build up for a nice weekend binge. I had a slice of pizza when it was first delivered, before checking all the sides, which hurt the binge, a bit, making the now-delayed binge far less satisfying, an hour later. 3 stars is not a BAD review, per se, but I know it's a review that most franchise owners are unhappy with. I'll note that my previous order was just fine, so while I'm thoroughly unhappy with this order in particular, the jury is still out on this particular location. I've worked food service before, and I understand that people make mistakes. I've always half-expected/hoped-for these replacement orders to want to see the original order to confirm, but they never do. Pizza Hut, by comparison, seems to also replace the entire original PIZZA, sight unseen, in my experience. Far above my personal expectations, but I think at some point it speaks to the corporate (or perhaps the individual franchisee) mindset, relatively speaking.

C K

Decent pizza for a great price. This is helpful when I don't feel like cooking. Try the Philly cheese steak pizza, yum

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