I hate writing poor reviews, and like to show empathy to restaurant staff when it's due. I'd worked in fast food for 15 years and 5 of those years as a GM. It's easily one of the most stressful and humbling work environments that no one quite understands unless you've done it.I've never had as bad of service experience at a QDOBA as I'd had recently at this location. We'd arrived around 2:30pm and there was only 2 people ahead of us in line but, a screen full of drive thru orders. There was a staff of four, a GM and three crew persons at this time. It appeared as though two of the three crew persons were in training and hadn't a clue what was going on aside from the GM barking orders at them the whole time for the entire dining room to hear. The GM had their back turned to the dining room focusing on getting drive thru orders out and completely fell behind on the quality of dining service.It took approximately 25 minutes from the time we walked in the restaurant until we actually sat down with our food and the whole time waiting just felt awkward to the point that I felt we should maybe go elsewhere to eat. We'd finally gotten our burritos, a bag of chips with cheese, and two cups for water after the cashier exclaimed to us that they were going straight to bed when they got home." Walked over to the beverage fountain to fill our water and there was dried on soda overspray that was clearly multiple days old as if no one wipes down the machine. The condiment counter had food crumbs all over, tables weren't wiped down or sanitized, and the floor was pretty soiled as if it doesn't get swept or mopped.The food was lacking. The burritos were extremely bland and the only real flavor I'd gotten was from the over salted tortilla chips and four cheese dip.Not at all impressed with this location and definitely won't be back for a while. They need more staff and adequate training. Maybe, like most places, there's a labor cap but, the customer service quality is taking a huge hit because of it. What a bummer.
Atmosphere: 1
Food: 2
Service: 1
Brooke Krychowiak
Did not hook me up. Weak on the meat and I had to ask the person behind the counter TWICE for beans
Jane Dupree
Parking: Parking wraps around the building.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vegetarian, Pulled Pork, Grilled Quesadilla, 3-Cheese Queso & Chips, Burrito Bowl Topped with Freshly Grilled Adobo Chicken Brings the Flavor, Family Meals Come with All of the Fixings to Make Flavorful Tacos or Bowls for 4-5 People, Chicken Queso Burrito, Burritos Bowls, Chips and Queso, Burrito Bowl, Side of Chips, Taco Salad, Brisket Tacos, Southwest Steak Burrito - Grilled Steak
Jake Silloway
I ordered chicken tacos. They gave me three tacos without the meat. It was really disappointing. How do you forget the protein on tacos? Idk I was not happy. Cannot say I'll eat there anytime soon.
Atmosphere: 2
Food: 2
Service: 1
The Baier3121
Kid-friendliness: Great food for all
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips and Queso
DarkChaos LIVE
Poor food quality, rice is always bland and sticky kind of like sushi rice. Meat had a burned or over cooked taste? Beans? Forget about it! The beans are always mushy! And chips? No thank you! Over salted or under cooked! Service is poor, the front people act like they don't care, and the atmodphere is lacking, no music in lobby, dim lighting, and unwelcoming. Avoid at all cost!
Atmosphere: 1
Food: 1
Service: 1
Jake Mortimer
Clayton and his co-workers were awesome today 3/9! ? They spoke loudly so you could hear them, kept food stocked even though it was packed. Even joking with customers. Great experience!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips and Queso, Burrito Bowl
Philip Lone
Great borito and a lot of food. Place was clean. Only down fall was when we were there the soda machine was down. Orthe than that good stopParking: 30 or so spots.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Burrito Bowl Topped with Freshly Grilled Adobo Chicken Brings the Flavor, Cholula Hot & Sweet Chicken Bowl
Dylan Hollatz
Walked in 10 minutes to close guy said it’s 10 were closed. Great customer
Atmosphere: 1
Food: 1
Service: 1
Grey Hartin
Usually love this place. Tonight was not great. Ordered a burrito bowl with shrimp, and I literally got one singular shrimp in my bowl. If I wanted a veggie bowl, I would have ordered that. Disappointed.
I hate writing poor reviews, and like to show empathy to restaurant staff when it's due. I'd worked in fast food for 15 years and 5 of those years as a GM. It's easily one of the most stressful and humbling work environments that no one quite understands unless you've done it.I've never had as bad of service experience at a QDOBA as I'd had recently at this location. We'd arrived around 2:30pm and there was only 2 people ahead of us in line but, a screen full of drive thru orders. There was a staff of four, a GM and three crew persons at this time. It appeared as though two of the three crew persons were in training and hadn't a clue what was going on aside from the GM barking orders at them the whole time for the entire dining room to hear. The GM had their back turned to the dining room focusing on getting drive thru orders out and completely fell behind on the quality of dining service.It took approximately 25 minutes from the time we walked in the restaurant until we actually sat down with our food and the whole time waiting just felt awkward to the point that I felt we should maybe go elsewhere to eat. We'd finally gotten our burritos, a bag of chips with cheese, and two cups for water after the cashier exclaimed to us that they were going straight to bed when they got home." Walked over to the beverage fountain to fill our water and there was dried on soda overspray that was clearly multiple days old as if no one wipes down the machine. The condiment counter had food crumbs all over, tables weren't wiped down or sanitized, and the floor was pretty soiled as if it doesn't get swept or mopped.The food was lacking. The burritos were extremely bland and the only real flavor I'd gotten was from the over salted tortilla chips and four cheese dip.Not at all impressed with this location and definitely won't be back for a while. They need more staff and adequate training. Maybe, like most places, there's a labor cap but, the customer service quality is taking a huge hit because of it. What a bummer.
Atmosphere: 1
Food: 2
Service: 1
Did not hook me up. Weak on the meat and I had to ask the person behind the counter TWICE for beans
Parking: Parking wraps around the building.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vegetarian, Pulled Pork, Grilled Quesadilla, 3-Cheese Queso & Chips, Burrito Bowl Topped with Freshly Grilled Adobo Chicken Brings the Flavor, Family Meals Come with All of the Fixings to Make Flavorful Tacos or Bowls for 4-5 People, Chicken Queso Burrito, Burritos Bowls, Chips and Queso, Burrito Bowl, Side of Chips, Taco Salad, Brisket Tacos, Southwest Steak Burrito - Grilled Steak
I ordered chicken tacos. They gave me three tacos without the meat. It was really disappointing. How do you forget the protein on tacos? Idk I was not happy. Cannot say I'll eat there anytime soon.
Atmosphere: 2
Food: 2
Service: 1
Kid-friendliness: Great food for all
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips and Queso
Poor food quality, rice is always bland and sticky kind of like sushi rice. Meat had a burned or over cooked taste? Beans? Forget about it! The beans are always mushy! And chips? No thank you! Over salted or under cooked! Service is poor, the front people act like they don't care, and the atmodphere is lacking, no music in lobby, dim lighting, and unwelcoming. Avoid at all cost!
Atmosphere: 1
Food: 1
Service: 1
Clayton and his co-workers were awesome today 3/9! ? They spoke loudly so you could hear them, kept food stocked even though it was packed. Even joking with customers. Great experience!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips and Queso, Burrito Bowl
Great borito and a lot of food. Place was clean. Only down fall was when we were there the soda machine was down. Orthe than that good stopParking: 30 or so spots.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Burrito Bowl Topped with Freshly Grilled Adobo Chicken Brings the Flavor, Cholula Hot & Sweet Chicken Bowl
Walked in 10 minutes to close guy said it’s 10 were closed. Great customer
Atmosphere: 1
Food: 1
Service: 1
Usually love this place. Tonight was not great. Ordered a burrito bowl with shrimp, and I literally got one singular shrimp in my bowl. If I wanted a veggie bowl, I would have ordered that. Disappointed.
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
Always good and fresh! Ask about their rewards, too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pulled Pork, 3-Cheese Queso & Chips, Fajita Veggies, Burrito Bowl
Food is good but the only thing is is that the chips have too much salt on them.
Good food. Fast. Gluten free.Dietary restrictions: Gluten free
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Good quick lunch. Usually more food than I need. This location is usually clean and nice.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Nice placebut I miss the old arby's. Great food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips and Queso, New Fajita Veggie Bowl