I just came through the drive through and they are supposed to open at 6 on Wednesday, but the employees didn't arrive until 6:05 and werent ready to take orders until like 6:15. The lady opened the store at 6 and immediately shut the open sign off so that customers wouldn't think they are open (she told me that) and the she was very rude the whole time I was getting my order, she was very short with me and obviously didn't want to be there. I pulled up to the speaker and was not greeted with a hello or a how are you, or a thanks for choosing Pancho's, I pulled up and she said "order whenever". I then pulled around and sat in the drive thru behind a truck waiting for my food for at least 20 minutes before I got to the window and then she opened the window and only said how much my food cost. She only said a number. I handed her my card and then she asked me if I wanted any salsas, I told her I wanted a couple red sauces and she said okay. I then sat waiting for like 5 minutes and she finally gave me my food with only one GREEN sauce. I had to pull around to the speaker again and ask for some red sauce and she said the same then "order whenever" and I said "I just came through and I need some red sauce" and she said "okay fine" and so I pulled up to the window and she opened the window 1/3 of the way and stuck her arm out with the sauce and said "here" with a very rude attitude and then slammed the window shut. I am a restaurant manager and if ANY of my employees acted this way It would result in disciplinary action. I will never return to this restaurant. Please do better. If you don't want to be in a good mood and serve customers at 6am then you need to get a different job or work a different shift. There is no excuse for your employees to treat me this way. I couldn't even ask for her name the second time I came through because she didn't keep the window open long enough for me to say anything. Like I said, I will never return to this restaurant, at least not anytime soon.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Burrito
william cox
Asked for limes with my 4 sweet tacos, got one eighth piece of lime, the tacos arent even assembled just a pile of meat on a giant stack of tortillas covered in onion and maybe a strand of cilantro. For $5 a piece it's a joke. Disappointed to say the
Atmosphere: 1
Food: 1
Service: 1
Dan Dunn
ordered a beef burrito and the beef was cold and had a bad taste, I advised the staff of the issue and was told there was nothing that could be done about it.I stated this was bad customer service and the staff asked me to leave and never come back.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito
Daniel Ware
3 times I asked for a carne asada fry Borito with no guacamole or sour cream and 3 times I was disappointed to find sour cream and guacamole. At this point it's only worth it to drive to ponchos to get the green chilli sauce.
Atmosphere: 1
Food: 1
Service: 1
AshesUlfhednar
This is the best Mexican food in rock springs! The super fry is bomb, but my favorite is the tripas or Carne asada tacos! The staff are awesome and kind!
A lot of food for a great price. The food is amazing. Burritos are huge. You can eat one for breakfast and lunch.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: California Burrito with Rice Beans & Medium Soda, Burrito, Carnitas, California, Shredded Beef Burrito, Breakfast, Quesabirria Tacos, Carne Asada Fries Burrito, Chorizo Street Tacos
Trish Barrere
Authentic and giant burritos. Hits the spot if you are looking for quick, filling, and flavorful.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Burrito
Sharlene Keisling
When I ordered I specifically asked for EXTRA green sauce. That way they could charge it. Get to the window she asked what sauce? I again asked for green & extra. Get my burrito to find 2 small containers of green sauce. I waited and asked for extra AGAIN. Then she threw attitude saying there was already extra. I laughed and Said I need more then two this burrito is massive. For her to give me one more tiny container.Ridiculous! Go somewhere else!Took everything in me not to freak out on her. Your job is not that hard. 2 is not extra when they used to give a whole bag full.Update: food was absolutely terrible as well. The cheese was not melted steak old as hell. Burrito wasn't even wrapped properly all the insides fell out. As well as tortilla old and hard. This will be my last time eating here as well as recommending it to others! GO ANYWHERE ELSE.
Sariyah Smith
Terrible service. Old nasty food. Dirty dining area.Staff will mess up & not do a single thing to try and fix THEIR mistake.
Melinda Gutierrez
They suck. All their fiid is old and makes you sick!
Got the California burrito everything in it was rather dry but very well seasoned. I visited at 2am ish so dry food is kinda expected at that hour of day. Definitely visiting again can't wait to try the whole menu!Parking: Lots of what feels like front row parking.Wheelchair accessibility: Might be a little difficult because of ice and snow otherwise there is plenty of room to move around and be comfortable in a wheelchair.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: California Burrito with Rice Beans & Medium Soda, Burrito
MS
I ordered a chili verde burrito, not a rice and bean burrito, with a side of rice and
Atmosphere: 2
Food: 1
Service: 2
Angela Walker
I ordered two Queabirra tacos. Only got one taco.I live in Reliance and got all the way home. I open the box to see I only had one taco.I was starving so I ate it. There was a long line. I waited for a long time just to get one taco.I’m disappointed with the service I got. I called to let them know about it, and they acted like I wanted another order. I said no, I only got one taco. I went all the way back because I thought they were gonna reimbursed me by giving me another order, but that wasn’t the case. I should’ve took a picture of my order. Next time I will, if I ever go back.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Two Shredded Beef Tacos, Carnitas, Quesabirria Tacos
Richard Barnes
We visit here everytime we go through Rock Springs. Nothing better then Carnes Asada burrito at 7 in the morning with your coffee.
Food: 5
Service: 5
Kevin White
The shredded beef burrito was so good, plenty of rice & beans too, different but on another level than what I’m used to in Sunset Park,
I just came through the drive through and they are supposed to open at 6 on Wednesday, but the employees didn't arrive until 6:05 and werent ready to take orders until like 6:15. The lady opened the store at 6 and immediately shut the open sign off so that customers wouldn't think they are open (she told me that) and the she was very rude the whole time I was getting my order, she was very short with me and obviously didn't want to be there. I pulled up to the speaker and was not greeted with a hello or a how are you, or a thanks for choosing Pancho's, I pulled up and she said "order whenever". I then pulled around and sat in the drive thru behind a truck waiting for my food for at least 20 minutes before I got to the window and then she opened the window and only said how much my food cost. She only said a number. I handed her my card and then she asked me if I wanted any salsas, I told her I wanted a couple red sauces and she said okay. I then sat waiting for like 5 minutes and she finally gave me my food with only one GREEN sauce. I had to pull around to the speaker again and ask for some red sauce and she said the same then "order whenever" and I said "I just came through and I need some red sauce" and she said "okay fine" and so I pulled up to the window and she opened the window 1/3 of the way and stuck her arm out with the sauce and said "here" with a very rude attitude and then slammed the window shut. I am a restaurant manager and if ANY of my employees acted this way It would result in disciplinary action. I will never return to this restaurant. Please do better. If you don't want to be in a good mood and serve customers at 6am then you need to get a different job or work a different shift. There is no excuse for your employees to treat me this way. I couldn't even ask for her name the second time I came through because she didn't keep the window open long enough for me to say anything. Like I said, I will never return to this restaurant, at least not anytime soon.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Burrito
Asked for limes with my 4 sweet tacos, got one eighth piece of lime, the tacos arent even assembled just a pile of meat on a giant stack of tortillas covered in onion and maybe a strand of cilantro. For $5 a piece it's a joke. Disappointed to say the
Atmosphere: 1
Food: 1
Service: 1
ordered a beef burrito and the beef was cold and had a bad taste, I advised the staff of the issue and was told there was nothing that could be done about it.I stated this was bad customer service and the staff asked me to leave and never come back.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito
3 times I asked for a carne asada fry Borito with no guacamole or sour cream and 3 times I was disappointed to find sour cream and guacamole. At this point it's only worth it to drive to ponchos to get the green chilli sauce.
Atmosphere: 1
Food: 1
Service: 1
This is the best Mexican food in rock springs! The super fry is bomb, but my favorite is the tripas or Carne asada tacos! The staff are awesome and kind!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smothered Burrito, Fries Burrito, Burrito, Steak, Cabeza Beef Head
A lot of food for a great price. The food is amazing. Burritos are huge. You can eat one for breakfast and lunch.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: California Burrito with Rice Beans & Medium Soda, Burrito, Carnitas, California, Shredded Beef Burrito, Breakfast, Quesabirria Tacos, Carne Asada Fries Burrito, Chorizo Street Tacos
Authentic and giant burritos. Hits the spot if you are looking for quick, filling, and flavorful.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Burrito
When I ordered I specifically asked for EXTRA green sauce. That way they could charge it. Get to the window she asked what sauce? I again asked for green & extra. Get my burrito to find 2 small containers of green sauce. I waited and asked for extra AGAIN. Then she threw attitude saying there was already extra. I laughed and Said I need more then two this burrito is massive. For her to give me one more tiny container.Ridiculous! Go somewhere else!Took everything in me not to freak out on her. Your job is not that hard. 2 is not extra when they used to give a whole bag full.Update: food was absolutely terrible as well. The cheese was not melted steak old as hell. Burrito wasn't even wrapped properly all the insides fell out. As well as tortilla old and hard. This will be my last time eating here as well as recommending it to others! GO ANYWHERE ELSE.
Terrible service. Old nasty food. Dirty dining area.Staff will mess up & not do a single thing to try and fix THEIR mistake.
They suck. All their fiid is old and makes you sick!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Got the California burrito everything in it was rather dry but very well seasoned. I visited at 2am ish so dry food is kinda expected at that hour of day. Definitely visiting again can't wait to try the whole menu!Parking: Lots of what feels like front row parking.Wheelchair accessibility: Might be a little difficult because of ice and snow otherwise there is plenty of room to move around and be comfortable in a wheelchair.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: California Burrito with Rice Beans & Medium Soda, Burrito
I ordered a chili verde burrito, not a rice and bean burrito, with a side of rice and
Atmosphere: 2
Food: 1
Service: 2
I ordered two Queabirra tacos. Only got one taco.I live in Reliance and got all the way home. I open the box to see I only had one taco.I was starving so I ate it. There was a long line. I waited for a long time just to get one taco.I’m disappointed with the service I got. I called to let them know about it, and they acted like I wanted another order. I said no, I only got one taco. I went all the way back because I thought they were gonna reimbursed me by giving me another order, but that wasn’t the case. I should’ve took a picture of my order. Next time I will, if I ever go back.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Two Shredded Beef Tacos, Carnitas, Quesabirria Tacos
We visit here everytime we go through Rock Springs. Nothing better then Carnes Asada burrito at 7 in the morning with your coffee.
Food: 5
Service: 5
The shredded beef burrito was so good, plenty of rice & beans too, different but on another level than what I’m used to in Sunset Park,
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito