Customers` Favorites
Customers` Favorites
“Just know that you have to be ready to start ordering before you even get to the steam table. They will point at you and ask what meat you want. Be prepared to decide quickly as you go down the line. DO NOT BE ON YOUR PHONE! I know this sounds harsh but this is how they are able get a lot of people fed. They have a large selection and everything is delicious.“
Customers` Favorites
“If I could give more than 5 stars, I absolutely would.
From start to finish, this was one of the best food and customer service experiences I’ve had in a long time. The food is incredible, truly next-level, but what makes Steak-Out special is the people behind it.
I reached out hoping that I might be able to talk them into coming to Chelsea, and my message was passed along to the owner of the Birmingham location. She had seen my positive TikTok and actually called me personally. We talked, and she was just the sweetest human. This is a family-run, locally owned business. They bought out the franchise, and it’s her and her dad running it together, and they are about to celebrate 36 years of business!
Her dad is the butcher and hand-cuts the steaks and grinds the meat for the burgers in-house. You can taste the care and pride in every bite. That level of quality and integrity is rare.
Amazing food. Incredible service. Wonderful people. This level of care from customer service to product is a rarity now days. I’ll be a loyal customer for life.“
Customers` Favorites
“Best pork-chop EVER!! And our server Mary Kay gave us top notch service! She was truly Amazing!“
Customers` Favorites
“Fresh delicious food and friendly service. The place is gorgeous.“
Customers` Favorites
“We have been dining at Longhorn for many years. Tonight our experience wasn't as smooth as expected. My server, Isaac was great. Very personable, knowledgeable and tended to us perfectly. First off my husband ordered a drink from the bar. He waited at least 15 minutes to get it. We watched the bartender waiting on several tables for the entire time we were watching completely ignoring our servers request to fill his drink orders. We were not the only ones waiting. Shame on her. Then upon questioning our server about the bartenders here we learned something I found very frustrating and unfair. You see, most of the bar tenders that work at this location behave the same as this lady did tonight. Does not get in any hurry to fill drink orders from the servers. We were informed that Longhorns servers, by the restaurants policy, takes 15% of every servers earned tips to share with the bartender and the host. Mind you, not every table orders drinks from the bar and yet the servers have to pay them. These bartenders do not earn that. Especially when they take their sweet slow time with making drink orders for the servers. I also learned they only pay host $5 an hour. How stingy of the restaurant to do that to their employees. They need to pay hosts minimum wage and stop expecting the servers to pay them out of their hard earned money. After all, servers are only paid about $2.13 hr from the restaurant. Bartenders should not get any pay from the servers pockets unless the servers want to do so. But these servers have no choice. They are forced to pay.
My next complaint was the ribeye my husband ordered as medium. It came to the table well done. So thin a piece, very tough to cut through. Isaac took it back to the kitchen with our request to cook it medium rare in hopes it would make it back out at least medium. It turned out to be correctly cooked at medium rare this time, but still a thin tough steak. Not worth $26.79.
Now that we know how Longhorn takes money from the servers to help them pay other staff we will no longer put tips on credit cards. We will be giving our tips in cash.“
Customers` Favorites
“Amazing! My wife and I love it here!“
Customers` Favorites
“My experience @ longhorn in Gardendale. An hour wait, finally got seated I ordered the mushrooms & the shrimp & chowder soup for my appetizer. ( Really Good)! Now the Ribeye & Asparagus, was AMAZING!!! Steak needed no sauce. It was well worth the wait!! Thank You LongHorn, you did not DISAPPOINT! . And Tiffany our waitress made us feel like family!! 🙌🏽“
Customers` Favorites
“Services were great !“
Customers` Favorites
“Our waiter, Alex, at the hoover location was spectacular!“
Customers` Favorites
“Was not treated well by person at bar. Steak was way under cooked and nobody cared. Will not dine there again“
Customers` Favorites
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“I absolutely love this location. Everyone is super nice and helpful. I’ve dined in a couple of times but I usually go here for lunch. They have great lunch specials at reasonable prices and I can’t help but order steak on a regular basis due to it being on the lunch menu. Some of the best steak I’ve ever had!“