Normally I would say that I love this place and the people who work there. Yesterday night I took my two kids to get ice-cream as a birthday gift since that's what they have been wanting for their birthday but the night was ruined when we saw an employee drunk beyond repair in the back. Never visting this place again!!
Atmosphere: 1
Food: 3
Service: 1
Sarah Williams
The ice cream was good but the one star is given solely because of bad customer service. A young male employee caught an attitude with me when I said “apple pie” flavor instead of “apple pie a la cold stone,” it wasn’t him correcting me that was rude, it was his body language and his tone that really shocked because I was trying to be polite with him when asking for the flavor but he corrected me passively aggressively and then continued making my ice cream, and then kind of just plopping my ice cream down on the counter in front of me. This was my first time at cold stone, so it just made me upset that this was my first experience.
Atmosphere: 4
Food: 4
Service: 1
dj Flex
This is the best ice cream around..... We will be back.... The employees are also happy seems like.
Atmosphere: 5
Food: 5
Service: 5
Amy Perry
Stopped by tidays to get a peanut butter milkshake. Never was asked the size I wanted. Employee said they didn’t have pb milkshakes (I got one here before), so she put milk, ice cream, Reese’s cups and guess what else…. PEANUT BUTTER!!! Leave off the Reese’s cups and you got a pb milkshake- exactly what I asked for in the beginning! Poured it in the biggest cup they had without once again what size. Don’t think I’ll be returning here since they do what they want regardless of what the customer asks for. Also filled it full of whipped topping.
Emily J M
Great variety, but could use a nice cleaning. Staff also tends to seem miserable.
Susan Fernandez
Our first time visiting here but definitely not our last. The store is so clean and the ice cream is delicious.
E J
Great variety, but could use a nice cleaning. Staff also tends to seem miserable.
shayla stevenson
I did order it doordash an yes it's was melted a bit because she didn't put it in a cold container but I ordered Snickers an cookie dough an liter no cookie dough at all
Robert G.
Worst service ever! I will never return, we had to ask to mix in the cookie crumble. That's crazy!!
I would give it 5 stars if it wasn't so expensive. Really good ice cream though. Hard to beat so I guess your getting what your paying for.
Eva H.
It's Cold Stone, and it's fine. I mean, you know what you're getting into (or should): a long line, lots of confused people who don't understand the menu, teens doing the best they can dishing out sugary sweets, toddlers running around screaming while their parents ignore them... Unfortunately, every time we've been they've been out of critical ingredients (like, half the ice cream flavors, random fruit, etc.) and it's been a challenge to just select something to eat. It's a pricy joint (in my opinion), but that's controlled by corporate. It's fine, but just go in knowing what you're getting into.
Claire Vickery Waldrop
They have the sweetest service!!! Best ice cream in Jones Valley!!!❤️?
Carrie B.
Super friendly staff. The ice cream is amazing as always. These young teens are doing what a lot of adults can't seem to do these days, actually showing up to work! And with a smile! Keep up the good work guys!
Carly Ware
I got my cup and was like, “Where’s the ice cream?” Lol, seriously a highway robbery… We paid $20 for 4 under-filled small cups of ice cream. Should have just bought a carton at Target for a quarter of the price…
Normally I would say that I love this place and the people who work there. Yesterday night I took my two kids to get ice-cream as a birthday gift since that's what they have been wanting for their birthday but the night was ruined when we saw an employee drunk beyond repair in the back. Never visting this place again!!
Atmosphere: 1
Food: 3
Service: 1
The ice cream was good but the one star is given solely because of bad customer service. A young male employee caught an attitude with me when I said “apple pie” flavor instead of “apple pie a la cold stone,” it wasn’t him correcting me that was rude, it was his body language and his tone that really shocked because I was trying to be polite with him when asking for the flavor but he corrected me passively aggressively and then continued making my ice cream, and then kind of just plopping my ice cream down on the counter in front of me. This was my first time at cold stone, so it just made me upset that this was my first experience.
Atmosphere: 4
Food: 4
Service: 1
This is the best ice cream around..... We will be back.... The employees are also happy seems like.
Atmosphere: 5
Food: 5
Service: 5
Stopped by tidays to get a peanut butter milkshake. Never was asked the size I wanted. Employee said they didn’t have pb milkshakes (I got one here before), so she put milk, ice cream, Reese’s cups and guess what else…. PEANUT BUTTER!!! Leave off the Reese’s cups and you got a pb milkshake- exactly what I asked for in the beginning! Poured it in the biggest cup they had without once again what size. Don’t think I’ll be returning here since they do what they want regardless of what the customer asks for. Also filled it full of whipped topping.
Great variety, but could use a nice cleaning. Staff also tends to seem miserable.
Our first time visiting here but definitely not our last. The store is so clean and the ice cream is delicious.
Great variety, but could use a nice cleaning. Staff also tends to seem miserable.
I did order it doordash an yes it's was melted a bit because she didn't put it in a cold container but I ordered Snickers an cookie dough an liter no cookie dough at all
Worst service ever! I will never return, we had to ask to mix in the cookie crumble. That's crazy!!
Great staff! Very friendly.
Restaurantji Recommends
I would give it 5 stars if it wasn't so expensive. Really good ice cream though. Hard to beat so I guess your getting what your paying for.
It's Cold Stone, and it's fine. I mean, you know what you're getting into (or should): a long line, lots of confused people who don't understand the menu, teens doing the best they can dishing out sugary sweets, toddlers running around screaming while their parents ignore them... Unfortunately, every time we've been they've been out of critical ingredients (like, half the ice cream flavors, random fruit, etc.) and it's been a challenge to just select something to eat. It's a pricy joint (in my opinion), but that's controlled by corporate. It's fine, but just go in knowing what you're getting into.
They have the sweetest service!!! Best ice cream in Jones Valley!!!❤️?
Super friendly staff. The ice cream is amazing as always. These young teens are doing what a lot of adults can't seem to do these days, actually showing up to work! And with a smile! Keep up the good work guys!
I got my cup and was like, “Where’s the ice cream?” Lol, seriously a highway robbery… We paid $20 for 4 under-filled small cups of ice cream. Should have just bought a carton at Target for a quarter of the price…