Been a while since I sat down in a Zaxby's, but this was a great experience. Great service, nice clean space, and the chicken is delicious as always. It's simple, but the kickin' chicken sandwich is delicious!
Atmosphere: 5
Food: 5
Service: 5
Beth Hurst
The food was ok but not great. The zensation salad had less chicken than some I've had in the past and both the chicken and spring roll were cold as if it had been in the fridge a while. Also, the menu board listed one price but rang up 20 cents higher. When my husband called the girls attention to it, she just shrugged her shoulders like, "Oh well". I would suggest getting your menu board and cash register on the same page.
Atmosphere: 3
Food: 3
Service: 3
marty Johnson
Staff was very friendly and knew the menu. My chicken fingers & fries were hot & fresh and in a timely manner. Good job everyone!
Atmosphere: 5
Food: 5
Service: 5
n williams
20mins for a salad....frys cooked in burnt grease.....will Not return.
Atmosphere: 2
Food: 2
Service: 1
Lora King
Half the dining room was taken, but only 2 tables had food. Guy at the register kept disappearing, but it wasn't to take food to the dining room. We watched trays of food sit in the window without heat for almost 20 mins. THEN he took it to their tables! It had to be cold.Bathroom and dining room were dirty and broken. Floor was so greasy it was slippery, especially combined with the water on the floor in the bathroom. Paper towel dispenser wasn't working in the bathroom. Instead there was a soggy roll of towels on the sink edge, which almost fell on the floor. Soap dispenser had sprayed all over the wall for a long time and never been cleaned. Toilet paper needed to be refilled. Door handle was loose. I'm not sure the lock worked.Booth cushions were so deflated, my feet couldn't touch the floor, and the seat edge was cutting off my circulation. I switched to a chair, which almost fell apart and dropped me on the floor! Table and walls were caked with smears of old condiments. I wondered how old the fry and crumbs under our table were...After waiting 30 mins with still 6 to 8 tables ahead of us without food, we gave up. I went to ask for a refund. Had to wait for the register guy to reappear. A woman with a pickup order was ahead of me. He went off to find out where her order was. Then he finally took out the 20 min old cold food from the window. Someone came out from the kitchen to check the other window food, since he hasn't been taking care of it. I asked if she could give me a refund, but she said she wasn't a manager and seemed really busy. When he came back, I asked him to give me a refund. He said blankly that he couldn't. I told him to find someone who could. He STOPPED TO TAKE A SIP OF HIS SODA at the hand washing sink before telling the manager 2 feet away from him in the kitchen. She came out, apologized, and refunded our entire ticket.This place needs fixing, needs better management, needs more employees, and needs someone who cares at the register. We'll be going elsewhere the next time we want chicken fingers.
Atmosphere: 1
Service: 1
Sherry Dulaney
Horrible Service!! My teenager arrived at drive thru, ordered, & paid @ 9:37 PM on a Monday night. He was immediately asked to pull forward, while there were no other customers in the drive thru or even inside. At 10:13 he finally got his food, after walking to the drive thru window and asking for it! It was literally sitting there by the window, not even bagged, while the workers were more worried about cooking there own food before they left, rather than taking care of the customer!! RIDICULOUS, NEVER AGAIN
Atmosphere: 1
Service: 1
Emma Hollingsworth
Worst service of my entire life, especially coming from someone who works in the food industry. The workers are purely RUDE and don’t care anything about making a customer happy (which is about 60% of this entire job besides getting the food correct). It’s upsetting when I am a frequent customer and continuously get dismissed by workers. My food is nearly ALWAYS missing a sauce that I’ve paid for, an add on i’ve asked for, etc. It’s genuinely disappointing and I do not know how much longer I will be a customer at this location.
Atmosphere: 1
Food: 3
Service: 1
Cathy Stevens
Fast service, definitely love the Zen Salad when it's available. Chicken Tenders can sometimes be a disappointment especially when you order a meal to go and get home to find they are all small and no sauce has been included even though you asked for it.Wheelchair accessibility: Not that I use a wheelchair but I'm handicap and sometimes use a cane and find it extremely difficult to get the door open if I'm by myself.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Salads, Extra Sauce, Chicken Finger Plate
sarah barrontine
Cold overcooked chicken and fries seemed like left
Atmosphere: 1
Food: 1
Service: 1
Tammy Mix
My granddaughter and I had a great experience when we stopped by.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: House Grilled Chicken Zalad, Salads, Extra Sauce, Buff Zax Snak in Hot Honey Mustard and Fried Pickles, Fries, Boneless, Chicken Salad, Chicken Tenders and Fries, Chicken Finger Plate, Chicken Fingerz Platter
The app tells you to come pick your order up off the shelves inside, but they don’t use them. It was so busy inside and I ended waiting 40 minutes while my salad sat on the counter in plain view.
Atmosphere: 1
Food: 1
Service: 1
Frosty Wun
Very disappointed with the wait time. Sat in the box for 7 minutes and their excuse was “we were waiting on fresh fries to cook”. Was heard on my order but was not provided the correct items. Asked for an order to be large and did not receive. Also, asked and was charged for my sauces but did not receive those either.
Atmosphere: 1
Food: 3
Service: 1
highway explorer
Long wait to place order at counter, long wait to get our food and the fries were cold.
Atmosphere: 2
Food: 2
Service: 2
Ashleigh Moore
Door is unlocked, no sign nothing.. walk up to counter only to to be screamed at, that’s there’s no dine in. We asked if we could take it to go, only to be screamed at, drive thru only. Worst customer service. I work in food and would never talk to customers that
Been a while since I sat down in a Zaxby's, but this was a great experience. Great service, nice clean space, and the chicken is delicious as always. It's simple, but the kickin' chicken sandwich is delicious!
Atmosphere: 5
Food: 5
Service: 5
The food was ok but not great. The zensation salad had less chicken than some I've had in the past and both the chicken and spring roll were cold as if it had been in the fridge a while. Also, the menu board listed one price but rang up 20 cents higher. When my husband called the girls attention to it, she just shrugged her shoulders like, "Oh well". I would suggest getting your menu board and cash register on the same page.
Atmosphere: 3
Food: 3
Service: 3
Staff was very friendly and knew the menu. My chicken fingers & fries were hot & fresh and in a timely manner. Good job everyone!
Atmosphere: 5
Food: 5
Service: 5
20mins for a salad....frys cooked in burnt grease.....will Not return.
Atmosphere: 2
Food: 2
Service: 1
Half the dining room was taken, but only 2 tables had food. Guy at the register kept disappearing, but it wasn't to take food to the dining room. We watched trays of food sit in the window without heat for almost 20 mins. THEN he took it to their tables! It had to be cold.Bathroom and dining room were dirty and broken. Floor was so greasy it was slippery, especially combined with the water on the floor in the bathroom. Paper towel dispenser wasn't working in the bathroom. Instead there was a soggy roll of towels on the sink edge, which almost fell on the floor. Soap dispenser had sprayed all over the wall for a long time and never been cleaned. Toilet paper needed to be refilled. Door handle was loose. I'm not sure the lock worked.Booth cushions were so deflated, my feet couldn't touch the floor, and the seat edge was cutting off my circulation. I switched to a chair, which almost fell apart and dropped me on the floor! Table and walls were caked with smears of old condiments. I wondered how old the fry and crumbs under our table were...After waiting 30 mins with still 6 to 8 tables ahead of us without food, we gave up. I went to ask for a refund. Had to wait for the register guy to reappear. A woman with a pickup order was ahead of me. He went off to find out where her order was. Then he finally took out the 20 min old cold food from the window. Someone came out from the kitchen to check the other window food, since he hasn't been taking care of it. I asked if she could give me a refund, but she said she wasn't a manager and seemed really busy. When he came back, I asked him to give me a refund. He said blankly that he couldn't. I told him to find someone who could. He STOPPED TO TAKE A SIP OF HIS SODA at the hand washing sink before telling the manager 2 feet away from him in the kitchen. She came out, apologized, and refunded our entire ticket.This place needs fixing, needs better management, needs more employees, and needs someone who cares at the register. We'll be going elsewhere the next time we want chicken fingers.
Atmosphere: 1
Service: 1
Horrible Service!! My teenager arrived at drive thru, ordered, & paid @ 9:37 PM on a Monday night. He was immediately asked to pull forward, while there were no other customers in the drive thru or even inside. At 10:13 he finally got his food, after walking to the drive thru window and asking for it! It was literally sitting there by the window, not even bagged, while the workers were more worried about cooking there own food before they left, rather than taking care of the customer!! RIDICULOUS, NEVER AGAIN
Atmosphere: 1
Service: 1
Worst service of my entire life, especially coming from someone who works in the food industry. The workers are purely RUDE and don’t care anything about making a customer happy (which is about 60% of this entire job besides getting the food correct). It’s upsetting when I am a frequent customer and continuously get dismissed by workers. My food is nearly ALWAYS missing a sauce that I’ve paid for, an add on i’ve asked for, etc. It’s genuinely disappointing and I do not know how much longer I will be a customer at this location.
Atmosphere: 1
Food: 3
Service: 1
Fast service, definitely love the Zen Salad when it's available. Chicken Tenders can sometimes be a disappointment especially when you order a meal to go and get home to find they are all small and no sauce has been included even though you asked for it.Wheelchair accessibility: Not that I use a wheelchair but I'm handicap and sometimes use a cane and find it extremely difficult to get the door open if I'm by myself.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Salads, Extra Sauce, Chicken Finger Plate
Cold overcooked chicken and fries seemed like left
Atmosphere: 1
Food: 1
Service: 1
My granddaughter and I had a great experience when we stopped by.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: House Grilled Chicken Zalad, Salads, Extra Sauce, Buff Zax Snak in Hot Honey Mustard and Fried Pickles, Fries, Boneless, Chicken Salad, Chicken Tenders and Fries, Chicken Finger Plate, Chicken Fingerz Platter
Restaurantji Recommends
The app tells you to come pick your order up off the shelves inside, but they don’t use them. It was so busy inside and I ended waiting 40 minutes while my salad sat on the counter in plain view.
Atmosphere: 1
Food: 1
Service: 1
Very disappointed with the wait time. Sat in the box for 7 minutes and their excuse was “we were waiting on fresh fries to cook”. Was heard on my order but was not provided the correct items. Asked for an order to be large and did not receive. Also, asked and was charged for my sauces but did not receive those either.
Atmosphere: 1
Food: 3
Service: 1
Long wait to place order at counter, long wait to get our food and the fries were cold.
Atmosphere: 2
Food: 2
Service: 2
Door is unlocked, no sign nothing.. walk up to counter only to to be screamed at, that’s there’s no dine in. We asked if we could take it to go, only to be screamed at, drive thru only. Worst customer service. I work in food and would never talk to customers that
Atmosphere: 1
Food: 1
Service: 1
Night shift is the best
Atmosphere: 5
Food: 5
Service: 5