The cashier that takes orders and LISTEN! Second time the same young gal blew my order!
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Double Chicken Bowl with Side of Corn
Rene DeResa
This is the last time I buy anything from this establishment. ...this is not the first time ..I purchased a double chicken bowl $14 by itself ..and I got a handful of chicken or I should say remnants It looks like they cleaned the chopping block ..this supposed to be a double chicken bowl ..I'm done w epl
oscar castaneda
definitely way better than the other El pollo locos around the area. I live by new El pollo loco here in azusa but I drive all the way to this store to get my dinner.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips and Guacamole, Half Chicken
Maureen C Garcia
Love their chicken and sides. Never feel like I am weighed down by the fat in
Atmosphere: 3
Food: 4
Service: 4
TAYLOR HILLMAN
Always welcome with a smile there is an employee named Scarlet that has outstanding customer service and a warm personality I would give this employee 10 stars if I could!!!
Atmosphere: 5
Food: 5
Service: 5
Jose Garcia
Some employees are rude and don't greet at all. Overall place is
Atmosphere: 2
Food: 2
Service: 2
Ben A.
Placed mobile order and got the chicken avocado quesadilla. None of the cheese is melted, it's cold.
Richard M.
I have no problem with the food at this location. However, the employees are kind of rude at times for example, tonight I roll up at 10:58 and some seconds and sat there for a couple of minutes waiting to have my order taken (close at 11 :00pm) as they one by one handed the two cars in front of me their orders. They ignored me so I drove up to the window and they stood there in the back, looking at me through the cracks of the shelving being very careful not to make eye contact while I was looking their way.. I figured why don't they just tell me "we are not going to serve you " instead of treat me like invisible. As I waited, hopefully get an order in I noticed the girl employee had it scared look on her face (Or maybe it's the "get the f*!k out of here "face ) so without saying the word, I just left. Sad service!
Kat K.
Sandra gave the best customer service from any El Pollo Loco I have been to. Food came out perfectly and quickly! The restaurant and restroom is clean! There is 1 unisex restroom outside and you do need to ask for a token to enter. I ordered the 2 piece leg and thigh chicken meal and that comes with 2 sides for $9.99 the broccoli was perfect level of crunchy, mashed potatoes and gravy came out piping hot and very delicious. The chicken was perfect as well. I love how everything came out hot and delicious! I also ordered sides of avocado which was completely worth it even though it was 3 gorgeously green slices for $1.49 I couldn't help myself. I have the El Pollo Loco app so the Sandra helped me redeem it. When I was ordering she was so helpful and it almost felt like I was getting the best service at a fancy restaurant. Thank you so much for your kindness and help. Food was so perfect like the service from Sandra and another gentleman who was wearing a black polo was wonderful and greeted me right away when I entered. Thank you so much I bookmarked this El Pollo Loco under my bookmarks "I love these places". I will definitely come back and recommend anyone who wants quality food and service!
Friendly staffs and delicious food and fast service. Highly recommend this place. Price went up but it's understandable because of inflation.
Pedro M.
very satisfied with my meal. went to eat my lunch and i was stunned by their awesome and lively service! everyone was doing a great job. if i could give them 10 stars i would! speacial mention to scarlett, she was doing above and beyond! thank you and i will see you guys again!
Esther Ruiz
Dining area was very clean service was excellent and workers were very helpful and
The cashier that takes orders and LISTEN! Second time the same young gal blew my order!
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Double Chicken Bowl with Side of Corn
This is the last time I buy anything from this establishment. ...this is not the first time ..I purchased a double chicken bowl $14 by itself ..and I got a handful of chicken or I should say remnants It looks like they cleaned the chopping block ..this supposed to be a double chicken bowl ..I'm done w epl
definitely way better than the other El pollo locos around the area. I live by new El pollo loco here in azusa but I drive all the way to this store to get my dinner.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips and Guacamole, Half Chicken
Love their chicken and sides. Never feel like I am weighed down by the fat in
Atmosphere: 3
Food: 4
Service: 4
Always welcome with a smile there is an employee named Scarlet that has outstanding customer service and a warm personality I would give this employee 10 stars if I could!!!
Atmosphere: 5
Food: 5
Service: 5
Some employees are rude and don't greet at all. Overall place is
Atmosphere: 2
Food: 2
Service: 2
Placed mobile order and got the chicken avocado quesadilla. None of the cheese is melted, it's cold.
I have no problem with the food at this location. However, the employees are kind of rude at times for example, tonight I roll up at 10:58 and some seconds and sat there for a couple of minutes waiting to have my order taken (close at 11 :00pm) as they one by one handed the two cars in front of me their orders. They ignored me so I drove up to the window and they stood there in the back, looking at me through the cracks of the shelving being very careful not to make eye contact while I was looking their way.. I figured why don't they just tell me "we are not going to serve you " instead of treat me like invisible. As I waited, hopefully get an order in I noticed the girl employee had it scared look on her face (Or maybe it's the "get the f*!k out of here "face ) so without saying the word, I just left. Sad service!
Sandra gave the best customer service from any El Pollo Loco I have been to. Food came out perfectly and quickly! The restaurant and restroom is clean! There is 1 unisex restroom outside and you do need to ask for a token to enter. I ordered the 2 piece leg and thigh chicken meal and that comes with 2 sides for $9.99 the broccoli was perfect level of crunchy, mashed potatoes and gravy came out piping hot and very delicious. The chicken was perfect as well. I love how everything came out hot and delicious! I also ordered sides of avocado which was completely worth it even though it was 3 gorgeously green slices for $1.49 I couldn't help myself. I have the El Pollo Loco app so the Sandra helped me redeem it. When I was ordering she was so helpful and it almost felt like I was getting the best service at a fancy restaurant. Thank you so much for your kindness and help. Food was so perfect like the service from Sandra and another gentleman who was wearing a black polo was wonderful and greeted me right away when I entered. Thank you so much I bookmarked this El Pollo Loco under my bookmarks "I love these places". I will definitely come back and recommend anyone who wants quality food and service!
Cashier was great, friendly and
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Parking: Excelente
Atmosphere: 5
Food: 5
Service: 5
Great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Avocado Salad
Friendly staffs and delicious food and fast service. Highly recommend this place. Price went up but it's understandable because of inflation.
very satisfied with my meal. went to eat my lunch and i was stunned by their awesome and lively service! everyone was doing a great job. if i could give them 10 stars i would! speacial mention to scarlett, she was doing above and beyond! thank you and i will see you guys again!
Dining area was very clean service was excellent and workers were very helpful and
Atmosphere: 5
Food: 5
Service: 5