El Pollo Loco

$ • Mexican, Take Out, Chicken

42839 10th St W, Lancaster
(661) 945-6094


Take-Out/Delivery Options


Reviews for El Pollo Loco

Today draws the line with this place! Horrible customer service. Slow and worker don't seem like they want to be there. Today I found a live roach in my pollo fit bowl. And this place won't answer my phone calls or open the door. (Drive thru open only) nasty

Line to drive thru was all the way to the entryway. The lady at the drive thru her name was Seema K was very rude. I asked a question about serrano Chile at the speaker and she tells me she cant hear me and so I said ok I'll just ask you at the window and she says we can't add anything at the window. Then even at the window she was very rude at the window I didn't get any napkins with my order and I never got my corn tortillas that came with my bowl.

Food is good but the customer service here is absolutely horrible! They are extremely rude and have the worst attitude. I called the store waiting for curbside pickup and when I called in the girl told me they aren't doing curb side and it wasn't her problem. She then gave me to the manager but I don't think she understood that I could hear what she was saying to her manager about me. Worst ever!

More Reviews(147)


Monday 9:30AM - 11PM
Tuesday 9:30AM - 11PM
Wednesday 9:30AM - 11PM
Thursday 9:30AM - 11PM
Friday 9:30AM - 11PM
Saturday 9:30AM - 11PM
Sunday 9:30AM - 11PM

Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.