Pollo Tropical

$ • Mexican, Chicken, Latin American

3900 SW Archer Rd, Gainesville
(352) 373-6550


Take-Out/Delivery Options


Reviews for Pollo Tropical

Ordered a spicy crispy chicken sandwich among other things for the family. Crispy chicken was dry grilled chicken. They did remake it with no problem! The employees looked confused and it took 25 minutes to get our food originally. Overall experience...I'd never waste my time or money at this place.

Took 2 times to send this worst service ever we were ignored for over 6 mins and no one was in front of us!! The guy was just a joke in customer service will never be back the trash was over flowing on the floor have pics of this 25 mins after we ordered we finally received food

I was so excited to finally try Pollo Tropical because of how much it had been built up. I was, unfortunately, disappointed. The one good thing is that the yellow rice stayed moist. The grilled chicken did have flavor, but was incredibly dry. Even the strawberry Tropichiller was disappointing. On top of all that I spent almost an hour in line waiting to order, ordering, waiting, paying, and eventually getting my order. I will definitely not be going back.

More Reviews(217)


Monday 10:30AM - 10PM
Tuesday 10:30AM - 10PM
Wednesday 10:30AM - 10PM
Thursday 10:30AM - 10PM
Friday 10:30AM - 10PM
Saturday 10:30AM - 10PM
Sunday 10:30AM - 10PM

Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.