The Cheesecake Factory

$$ ÔÇó Dessert, Family Style, Take Out

2075 North Point Cir, Alpharetta
(770) 751-7011


Take-Out/Delivery Options


Reviews for Cheesecake Factory

I made reservations at the Cheesecake Factory at North Point for 7:15 p.m. I got there at 7:05. I was told there would be a 15 minute wait even though I had reservations because they were running behind. Ok, I understand. At 7:35 I asked how much longer, the hostess informed me a reservation doesn't guarantee a seat at the reservation time, it just gives you priority. After waiting 50 minutes, I was going to asked for a manager, that's when I was finally seated. Why full review
I had a cake order in store but still had to wait more than 1 hour to get my package, it is lack of organization. I was even able to see my order is placed in container but no one was there to put it to bag and hand over to me.guy who was in charge of handing was still fully occupied to take new orders eventhough that is useless since you are not expediting their serve time just by taking order. Just take short a break on taking orders and serve the prepared orders so you full review

I had placed a curbside order and waited over 125 minutes/2 hour since the pickup time and still hadn't received a text that its ready, while still waiting in the parking lot. Called the store to check on the status and employee hung up. Called again, no answer. This call avoidance is highly unprofessional and the extremely long wait without any update was ridiculous.Edit: They attempted to make it right, so I updated to 3 stars.

More Reviews(209)


Monday 11AM - 9PM
Tuesday 11AM - 9PM
Wednesday 11AM - 9PM
Thursday 11AM - 9PM
Friday 11AM - 10PM
Saturday 11AM - 10PM
Sunday 10AM - 9PM

Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.