Dunkin' Donuts in Atlanta

“Every morning I visit, I have a wonderful experience. From the friendly welcome into the store to the soothing jazz music and the delicious coffee and treats, I am sure to have a great day after stopping by their shop. Keep up the great service!“

“This Dunkin’ has an amazing team! Everyone was welcoming and helpful, and the atmosphere made for a really pleasant visit. Mimi was especially kind and made sure I had a great experience. The staff handled everything smoothly, and you could tell they cared about their customers. I’ll definitely be stopping by again!“

“I always leave this Dunkin with a smile. In the service industry, coming away from each experience with a feeling that I am seen, known and remembered (even though I am far from a regular - I visit maybe a few times a month) is an exceedingly rare thing to encounter - and this Dunkin always delivers. Ive had positive experiences at every time of day with various staff members. I will say the general demographic of this area (Toco Hill/N Druid Hills) is very entitled and demanding and I frequently encounter interactions at this Dunkin where customers are less than gracious in dealing with the fast-paced environment they are opting into. This Dunkin isnt necessarily the place I'd go to try the newest fancy drink, dont get me wrong. The staff rotates frequently and isnt always fully trained especially with how frequently they cycle the menu now. But if you want a decent, strong, relatively plain coffee (my go to here is the cold brew - always delivers) and maybe a donut or two, this Dunkin will not let you down. Just make sure youre here for the right reasons - that is, a friendly neighborhood café vibe that prioritizes friendly service over barista skills and encyclopedic product knowledge.“

“I visited this Dunkin a few days ago and had a great experience. The store manager, Ram Khatrri, greeted warmly. customer service was excellent. The Dunkalatte tasted great as well! I’ll definitely be visiting again. Highly recommended!“

“I’ve lived next to this location for five years and seen it go through a lot of phases. I can confidently say that this is the best it’s ever been! The staff is extremely kind and my drinks come out correct consistently.

Big shoutout to Ashley in the drive thru! She remembers me (& my dog) every time I come and is always so cheerful. Good service is to be expected in fast food, but good hospitality is never guaranteed. She gave me good service AND put a smile on my face. The world needs more Ashley’s!“

“Today, I went into this dunkin donuts after an extremely late night. Though they initially got my order wrong, they not only let me keep the messed up sandwich but they also made me a completely fresh one as well upon the mistake. Its been a rough morning but that made my day brighter experiencing this kindness from the staff. New regular customer!“

“Located on level BL inside the truist plaza.
It’s in a food court that is rather upscale and clean!

The photo depicting this place as a standalone is incorrect.

This location has all of the K cups ( including pumpkin) , tea, but no frozen desserts and I also didn’t see any apparel or cups.

Order ahead on the app and it makes it much easier to just come pick up your order. Service was good. And of course Dunkin’ is always busy.“

“Phenomenal experience every time. Kiara and Bre are incredibly efficient, always get the orders right, and have such positive, welcoming attitudes. In today’s environment, that level of consistency and customer service is truly hard to find. They make this Dunkin' Donuts the best one I've ever been to!“

“This location is awesome. I came in after being disappointed in a few locations in Gwinnett. I wasn't looking for anything special, I was kinda expecting a crappy service.

I'm so glad I was wrong. This location is probably the best I've been too. I made my order sitting in the parking lot through the app. I hit submit & headed inside. Buy the time I got inside (less than 45 secs) my order was ready.

My food was fresh, my food was hot. I was blown away becuase I thought dunkin didn't serve hot food, it's always warm at best, basically room temperature.

Now I have complaints to make to corporate about my past orders from the locations in Gwinnett.

They all need to come to this location for training if you ask me.

Thank you“

“This Dunkin location is great. I always place a mobile order to go and whenever I arrive the staff always greets me and my order is ready. Even on their really busy days I can see how hard the employees are working and they always try to take care of all the customers.“

“Absolute Perfection Every Single Time ⭐⭐⭐⭐⭐ Ask for Tyrone!
If you are looking for the absolute best Dunkin’ Donuts experience in Atlanta, look no further than the Howell Mill Road location.

I have been to plenty of coffee shops and quick-service spots around the city, but this specific team consistently sets the gold standard for what incredible customer service should look like.

From the moment you walk through the door or pull up to the window, the energy is entirely different here. It’s fast-paced, highly efficient, and incredibly welcoming. But what truly elevates this Dunkin’ from a regular morning stop to a highlight of my day is Tyrone.

Every single time we come in, Tyrone is an absolute rockstar. It doesn’t matter how long the line is, how early it is in the morning, or how chaotic the rush gets handles everything with the ultimate level of professionalism, genuine warmth, and an infectious positive attitude. He remembers his regulars, greets everyone with a smile that brightens your entire day, and makes sure every single order is crafted to absolute perfection. You can tell he genuinely cares about the people he serves, and that kind of top-tier hospitality is incredibly rare these days.

The rest of the staff clearly feeds off that amazing energy too. The food is always fresh, the iced coffee and lattes are never watered down or rushed, and the orders are always 100% accurate.

Management needs to give Tyrone a massive shoutout (and a RAISE!!! ), because he is the heart and soul of this location. If you want great coffee paired with world-class service, do yourself a favor and stop by the Howell Mill Dunkin'. We will keep coming back again and again!“

“We just stopped to grab a quick coffee. But it was so pleasant to enter this place..Sydney went out of her way to take our order with a pleasant smile..we got our coffee and we ended up sitting and eating donuts and bagels. Everything was fresh“

“I absolutely love this Dunkin’ and stop by almost every week! Whether I order inside or through the app, the service is always quick and efficient. My coffee order can be a little complicated, but the staff somehow get it right every single time. Everyone at this location is friendly and does a great job. If it were closer to home, I’d probably be here every day!“

“This is my favorite Dunkin’ location in Atlanta. The cashiers are always extremely friendly, very prompt service, and I’ve never had a bad quality drink, which can be common with coffee places. My drink is always made perfectly, never tastes burnt and is always the perfect amount of sweetness.“

“Some people complaining on here need to get a reality check. I’ve been going here since they opened and never experienced rudeness from any of the staff. They’re rushed especially at peak times with customers wanting their coffee, donuts etc and yeah they’re rushing you’re in a drive through. I cannot stand folks taking ages to order stuff too. If their non-southern keep moving attitude offends you then go elsewhere. All I care about is my coffee and that’s always been good no matter what time of day I visit. And yes I live right next to this DD and the donuts have always been good.“

“1/7/26 3:45pm
Amazing service , punctual, professional, precise, great communication skills , food was given to me in a GREAT timely manner , drive thru at that! I ordered the $5 meal deal , napkins AND ketchup was in the bag ! Straw was given with drink! Great job! I come here all the time , I wish I got their name. Great job!“

“Many walks of life come through here, but students are the most frequent customer group. The donuts and coffee are just what you've come to expect from DD. The staff here make the difference. For pickup or to hangout, this place hits the spot.“

“Very good service each visit. It has walk up window and drive thru. No sitting. Just a counter for putting your drink and food down. Really good donuts and beverages, like the hot chocolate. Communication and customer care is little bit lacking in the people who work there and they tend to run out of specific items, especially around Halloween and launch dates dunkin announces.“

“Fair Prices and a patient Staff that makes a killer Caramel Craze. Yum! Donughts were not super fresh but that's probably on me because I arrived at 3pm but they're so cheap.. who can complain? The large glass windows let in a lot of natural light from all sides which is great for working on artwork. It's also pretty quiet in this location so great for getting some work done while caffeinating. It's also only 3 minutes from the Lindbergh Train Station so very convenient for those of us who travel frequently gig to gig. The only real issue is the bathrooms are out of order so if you're buying something on the road for bathroom access this doesn't seem to be the best place for that. You're better off hitting the Chevron next door to DD for that.“

“So happy to see the B Terminal Dunkin is still open. Super fast service, very friendly workers. Coffee is so much better than Char-butts! Update... it's now closed for renovation. I found one decent coffee shop near gate A12, but that's it for the ATL Airport. Even the Delta Skyclubs only have Char-butts coffee.“

“had a wonderful experience at this Dunkin’ location on Old National during my visit on Saturday, July 4th! From start to finish, the service was fast, friendly, and efficient.

The associate who took my order through the drive-thru headset was pleasant, professional, and got my order in quickly. When I arrived at the window, the young lady assisting me greeted me with a warm smile and outstanding customer service. Before I even had to ask, she made sure I had all the condiments and napkins I needed. As I drove away, she wished me a cheerful, “Enjoy your day!” with a genuine smile that really made my morning.

It’s refreshing to receive customer service like this. Because of the excellent experience, I’ll definitely be returning to this location—especially on the weekends, since she mentioned that’s when she usually works. Keep up the great work!“

“Chrissy at Dunkin’ Donuts West Midtown provided excellent customer service this morning! She was friendly, welcoming, and started my day with such a positive attitude. Her kindness, professionalism, and great energy truly stood out. Employees like Chrissy are the reason customers enjoy coming back. Thank you for going above and beyond!“

“I’m a Dunkinnesta yes I made up that word!!!! I love Dunkin. The staff at the location I go to are awesome. One location always know it’s me and the signs says Hello Adrienne before I tell them I have a mobile order!!!! Love the app it’s so convenient and easy.“

“I have to give a shoutout to the young fellas working the drive-thru at Dunkin! They were a perfect example of what great customer service looks like. Everyone had a smile, positive energy, and a great attitude. Even though I was running late for work, they made my stop completely worth it. My coffee was made perfectly, and their friendly service honestly made my morning a little better. Keep up the great work—you all are doing an amazing job!“