Steak 'n Shake
$ • Burgers, Fast Food
Hours:
815 S 51st St, West Des Moines
(515) 461-4997
About Steak 'n Shake
Customers' Favorites
Steak 'n Shake Reviews
Share your opinion about Steak 'n Shake
Worst. Service. Ever. If I could give this store 5 stars for bad service I would.
We tried the Steak and Shake in West Des Moines. What an incredible disappointment. We ordered and paid for DOUBLE steakburgers with cheese and got singles with patties as thin as a slice of bacon and had very liittle flavor. The fries wete good so I gave 2 stars. We'll never need to go back.
We tried Steak and Shake in Coralville a couple of years ago and were very disappointed. We decided to try the new Wesr Des Moines location and were disappointed again. We ordered double steakburgers with cheese and the patties were the thickness of a slice of bacon
Ratings
Menu
Hours
| Monday | 11AM - 9PM |
| Tuesday | 11AM - 9PM |
| Wednesday | 11AM - 9PM |
| Thursday | 11AM - 9PM |
| Friday | 11AM - 9PM |
| Saturday | 11AM - 9PM |
| Sunday | 11AM - 9PM |
People in West Des Moines Also Viewed
Steak 'n Shake offers delicious food, featuring standout items like the double butter burger with grilled onions and skinny salty fries, along with the classic double cheeseburger. The restaurant maintains a busy atmosphere, and every time customers visit, they often find the food quick, affordable, and good. The service at the drive-thru and self-order kiosks is generally efficient, though some may experience wait times. Many employees are noted for their kindness and manners, going above and beyond to assist customers, such as helping an elderly couple and refilling drinks.
Recent reviews highlight great service and a clean environment, with customers enjoying the $6 double cheeseburger and tallow fried shoestring potatoes. While some long-time fans express nostalgia for the past and feel the experience has become less unique, others have praised the fresh and delicious food. The new model of relying on kiosks has led to mixed feelings, as it has made the experience more like other fast-food chains. Concerns about the portion of cheese served with fries and the temperature of the cheese have also been mentioned. Nonetheless, many customers still find the fries spectacular, especially when compared to nearby competitors. Shakes are available after 3 PM, and some customers have even received complimentary shakes due to minor errors, appreciating the overall service.