“After mobile ordering a rare cup of coffee from Starbucks, I went inside to get it. While I was waiting for it to get made, I witnessed some great customer service given to what I can only describe as your typical “Karen”. The woman in front of me received her drink and when she picked it up, she said, rudely, “I ordered this drink to be extra hot.” The nice woman who made her coffee, who I found out after her name was Alicia(Probably butchered that spelling), responded with “absolutely we made that extra hot for you.” The woman responded with “Well it doesn’t feel hot on my hands.” Which is just an absurd thing to say considering she picked up a cup with a heat protector on it. Alicia responded immediately with an apology(even though clearly she did nothing wrong) and offered to remake her drink, another coworker also stepped in, who I found out his name was Sergio, and stated again they were sorry and they made the drink again, the exact same way they made the previous one and then the woman received her coffee. And sarcastically said, “that actually feels hot this time.” And she walked away. It’s just not often that you see good customer service in general today but to see it in the face of an extremely rude person. . . Super cool. Great work Sergio and Alicia. 10/10 Stars“
“This is my favorite Starbucks among the six in my neighborhood. Finally found a place with professional and lovely staff. One male staff is exceptionally attentive to customers, and the baristas work efficiently.Thank you for making my day.“
“After mobile ordering a rare cup of coffee from Starbucks, I went inside to get it. While I was waiting for it to get made, I witnessed some great customer service given to what I can only describe as your typical “Karen”. The woman in front of me received her drink and when she picked it up, she said, rudely, “I ordered this drink to be extra hot.” The nice woman who made her coffee, who I found out after her name was Alicia(Probably butchered that spelling), responded with “absolutely we made that extra hot for you.” The woman responded with “Well it doesn’t feel hot on my hands.” Which is just an absurd thing to say considering she picked up a cup with a heat protector on it. Alicia responded immediately with an apology(even though clearly she did nothing wrong) and offered to remake her drink, another coworker also stepped in, who I found out his name was Sergio, and stated again they were sorry and they made the drink again, the exact same way they made the previous one and then the woman received her coffee. And sarcastically said, “that actually feels hot this time.” And she walked away. It’s just not often that you see good customer service in general today but to see it in the face of an extremely rude person. . . Super cool. Great work Sergio and Alicia. 10/10 Stars“