“The experience was alright. The food lacked a bit of flavor and could have used more cream. It's better than some other places I've tried. My nephew used to work here and he did a great job. However, the food quality has declined since last year's Cinco de Mayo. There's room for improvement in enhancing the flavor of the dishes. Nonetheless, the staff are friendly and the food arrived on time and warm.“
“Christin was and excellent waitress we never ran out of drinks she was very attentive and organized. Eric was an excellent waiter! He was knowledgeable and friendly.refills were plenteous. He gave us military discount which was very much appreciated. Food was delicious! My disappoint was the bathroom, wasn’t real clean but no Toliet paper was what put me over the edge ?. At least there was plenty of soap !“
“If I can give Layla more than 5 stars I would. I came into Chilis with 5 family members to start off and then was surprised with 2 more. We sat at a smaller table and requested to be switched. She had to ask the manager and he ended up saying no for whatever reason. Layla made the executive decision to switch us (which was the correct thing to do) because adding 2 more chairs to the current table would have caused traffic, a struggle for the other table to move and get up & over all uncomfortable. She was so sweet and understood the issue. She helped all of us move and updated us on our food constantly. We understood how busy it was so we avoided bothering her. Layla helping us move to another table made us truly happy and she has the best customer service. Highly recommend coming to chilis on the night she works and requesting to sit at her tables.“
“My experience today was AMAZING! It has been a LONG time since I've had a good experience at ANY Taco Bell as far as food quality and sufficient staffing at any of the establishments. The cashier Isaac H. had the most electric charisma and upbeat personality I've ever seen, it was contagious! I left smiling and in a good mood from our short but impressive interaction. Once I got home my food was WONDERFUL! It was beautifully prepared and wasn't skimpy on ingredients like I have unfortunately had in my past few experiences at several different locations. THANK YOU AS WELL to the workers on the foodline! You also made today's experience at Taco Bell on Mall Loop, Joliet IL most enjoyable ? it's nice to actually receive a meal that is worth the money you paid for it! If I knew your names I would give you recognition as well but I can add that the employees working on Friday May 19th 2023 at 12:58pm were absolutely amazing ? and deserve to be recognized for amazing service ?“