“Diving into my local Dunkin' Donuts feels like stepping back in time to 2006, with nostalgia in every sip, albeit tinged with a bit of modern-day frustration. While the place holds a special spot in my heart (shoutout to my friend who used to work there), it seems the art of client service got lost somewhere between then and now. The order dance is always a two-step: one forward for the freshness of their goodies, one back for the mix-up that inevitably follows—thanks to a language barrier as wide as their menu. And let's talk price: it feels like my wallet's on a diet, especially when you stack it up against Tim Hortons. But hey, not all is lost; when they do fumble, it's usually like winning a small lottery of extra donuts or an accidental upgrade. Pro tip: enunciate like you're ordering through a megaphone.“
“I sometimes stop here in the morning on my way to work to grab a coffee and sometimes something quick to eat. Their service is really quick but maybe too quick. I ordered a toasted bagel with cream cheese and the bagel wasn't toasted well enough.“