“EDIT TO ADD: Rick, the general manager contacted me same day and was amazing! Come to find out, Noah was brand new that day so, I understand the issue with the service. Waiting tables is hard work anyway and it’s especially hard when it’s you first day and you don’t know the policy. Rick also reimbursed my meal and apologized.
In short, They were quick to reach out and rectify the problem, which I am very grateful for and impressed.
My faith in HuHot is restored and I will remain a faithful patron!
Normally we have a very good experience, today… not so much! Had the WORST server I think I’ve ever had “Noah B”, or at least in the bottom 3. He did not visit our table 1 time until he brought the check, no refills. Then, I asked for a box. . . I had been through the line 1 time, had eaten about 5 bites when my stomach revolted (not because the food wasn’t good, I have a stomach issue that causes me to occasionally not be able to eat, unfortunately I don’t know it’s going to happen until I try to eat) I explained this to the server and he still would not let me have a box. So 1 whole meal wasted. It took him 8 minutes to make change for our bill, and then he shorted us $3. The cook was very polite and cooked our meal well. I don’t know if or when we will return to the Lawrence, KS HuHot, but it wont be anytime soon. Do better!“
“EDIT TO ADD: Rick, the general manager contacted me same day and was amazing! Come to find out, Noah was brand new that day so, I understand the issue with the service. Waiting tables is hard work anyway and it’s especially hard when it’s you first day and you don’t know the policy. Rick also reimbursed my meal and apologized. In short, They were quick to reach out and rectify the problem, which I am very grateful for and impressed. My faith in HuHot is restored and I will remain a faithful patron! Normally we have a very good experience, today… not so much! Had the WORST server I think I’ve ever had “Noah B”, or at least in the bottom 3. He did not visit our table 1 time until he brought the check, no refills. Then, I asked for a box. . . I had been through the line 1 time, had eaten about 5 bites when my stomach revolted (not because the food wasn’t good, I have a stomach issue that causes me to occasionally not be able to eat, unfortunately I don’t know it’s going to happen until I try to eat) I explained this to the server and he still would not let me have a box. So 1 whole meal wasted. It took him 8 minutes to make change for our bill, and then he shorted us $3. The cook was very polite and cooked our meal well. I don’t know if or when we will return to the Lawrence, KS HuHot, but it wont be anytime soon. Do better!“