Chipotle Mexican Grill

$ • Mexican, Fast Food

345 S Limestone, Lexington
(859) 389-6643


Take-Out/Delivery Options


Reviews for Chipotle Mexican Grill

Worst customer service I’ve ever had. They filled 72 online orders while 10 of us stood in line for 30 min to order. Good customer service/management fills waiting, present, standing customers first and tells online ordering it will be 75 minutes for their order while they’re sitting at home. Also, they ran out of 5 toppings/sides while we stood there watching the phantom orders being filled. No warning/informing standing customers of what/why they were doing it that way.

Terrible. Waited 20 minutes passed the time they told me my food would be ready. Never got my food. The line inside wasn’t busy at all and instead of helping with online orders the employees just stood there. I end up asking for a refund because of the wait and I was on my lunch break. The refund never came. No surprise there because the cashier who took my info down just asked what my order was when I was supposed to have it. No name on the meal. No name for the card the full review

We submitted an order online for delivery. Unfortunately, after waiting approximately an hour for the order to be delivered. We received a notice that the order was canceled. Now we are on the phone speaking to someone to receive a full refund. I don't understand how things like this happen involving people's time and money. Never again.

More Reviews(145)


Monday 10:45AM - 10PM
Tuesday 10:45AM - 10PM
Wednesday 10:45AM - 10PM
Thursday 10:45AM - 10PM
Friday 10:45AM - 10PM
Saturday 10:45AM - 10PM
Sunday 10:45AM - 10PM

Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.