“The food was grate the service was good and the atmosphere was amazing but the plase is busy and I understand why.Parking: Since the plase was popular and busy it was kind of hard to find parking. It was worth it though.Kid-friendliness: The kid friendliness was good and in front of me in line there was a kid that wanted a surtan toy with his happy meal and the kid aWas able to get that toy.“
“This McDonald's is by far the best one downtown! Very friendly and helpful! Louisville is a big city, and all sorts of people travel through it! With that being said I couldn't have felt more welcomed and at home in this place of business. Now the other one downtown on second and Broadway is the worst one I have ever been to. From the service to the atmosphere and the food. It's in no way compared to the quality of business ran here at 12th and broadway! Thanks again for actually loving your job guys! ??♥️“
“Traveled to 3 McDonald's and this place sold me my ice coffee, the people are very nice, their not high on drugs like some of the other McDonald's near shively and the food was hot and good.Thank y'all so much for y'all s hard work.You've earned me as a loyal customer.“
“This McDonald's is next to my work place. I go there most mornings and get breakfast. They are generally quick and accurate with my orderVegetarian options: As a vegetarian, I can get breakfast like pancakes, hashbrowns, oatmeal, biscuits and a few other things“
“Your cashier Rock, her customer services skills are outstanding. She is running, the Register, DoorDash pickup, and serving customer, at the same time making sure all your customer are welcome, greet and get everything perfect. I wish I had her name. But please appreciate her. My order was #122 12/21.Y'all guys Rock! Please Keep it up!“
“Service was fair. We received no receipt even after asking for one, and the frappe tasted bitter, spoiled. I feel I have a 50/50 chance at any McDonald's anywhere. The food was fi e though. I thank them for their service despite the minor complaint. Smile, uses fewer muscles than an upside down smile ?“
“I always prefer to go to this McDonald's over other ones around the center of town. One reason is they are expedient, and I'm never backed up in the drive-thru. Also, they are just great people to talk to. As an English speaking person trying to learn Spanish, the staff humor me and will happily converse with me in my elementary Spanish.“
“Food was great once I got it. Used app as I always do...lady at first window super confused. Asked me if I had ordered on app, replied yes. She closed the window and never came back. When she finally surfaced...asked me if I needed anything??? Pulled up to 2nd window for them say they didn't have my order. Mgr had just came on, fixed it. All was good. Just HUGE loss of time for no reason.“
“Milkshake madness cravings cured here. Everytime there open....so good.Vegetarian options: Just let them know you choices.They totally understand your dietary restrictions.Dietary restrictions: Made to order choicesParking: Lunch time my have limited parking but the service remains speedy. Patience always helps.Kid-friendliness: Happy meals rockWheelchair accessibility: Totally wheelchair accessible“
“I like this location much better in the mornings than at night, but as someone with a bit of fast food management in his past, I know that's actually super normal across the industry. It's a 5 star McD's at 10am and closer to a 2 or 3 at 10pm.“
“I'm very pleased with the improvement this Mcdonald has made over the years in terms of service and food. It's because of good hardworking people here that make me not mind paying a little more for convenience in times like these.“
“The manager or whoever the blond lady is was horrible, mistreating a boy who was doing his job. If you come here please complain so they can get out of that. I hate to say it but I also suspect the woman was being racist because most of her workers are hispanic and spanish-speaking.“
“Briani, and Derek, y'all are fantastic employees! Briani took my order quickly, and answered my questions accurately! Lovely cashier and excellent customer service. Derek gave me my food, and quickly asked If I needed something else,or any condiments... Great smiles from both of you as well!! Thank you so much for being the best McDonald's I think I've ever been in. Food was neat and fresh. The fries could've been better but hey, I'll take that every time as long as your service is spot on like it is this week!! Thanks guys. :)“
“We’ll all I can say is the people here are rather friendly and kind. There was a lady who was wiping the counters and cleaning up this morning who was genuinely a kind person. We started talking right before I had to get my son home on our way from his school and she made our wait on the Lyft home very nice. I hope nothing but the best for yuh E.“
“Got my food delivered and compared to the McDonald's in Louisville this was like a 5 star dining experience. They even ask how you'd like the burger cooked. I got well done just to see and I got a slightly charred crisp on the edges patty. It was actually tasty that way!“
“This McDonald's location at Dutchmans Lane has IMPROVED dramatically over the last 6 months from what they were providing last year or the years before. They have an EXCELLENT crew working the drive through and in the store itself. That has made all the difference in the world. These workers are courteous, friendly, efficient and serve warm food !!“
“I had a wonderful experience coming to this McDonald's thanks to a Manager name Ms. Penny!! She welcomed me and my 18 wheeler! She was very understanding and caring, she even offered me a job before she found out that I drove that big truck that was outside lol. People like her are what I love! Please let Ms. Penny know she went above and beyond. I bought over $20 worth of food that I could not even finish, but she made it a joy for me try so many different options. Thanks for asking me if I need ketchup and giving me a extra honey!!??“
“I went through the drive thru. They were quick and pleasant to deal with. I think this is one of the best McDonald's. They always get my order right and dont make me pull up, that's a major plus in my book! This run was for my grandkids.Vegetarian options: There are no vegetarian options. You have to order sandwiches without meat but what gripes me is that they make you pay full price even though you don't get the meat and get cheese instead. These places need to recognize that there are a lot of vegetarians out here and we like big macs too but should not have to pay full price!“
“Cashiers are the same as most locations. They jabber with coworkers while having a customer wait for their item. If you ask for something special, example extra onion. Your sandwich will not look nice when you open the wrapper. Not surprised as most locations give service like this. All in all it is nothing special, but it is here.Wheelchair accessibility: Nice to have parking at the front but it is on a hill so it is a bit more challenging.“
“I've had friendlier service. I work at a McDonald's so I know how to treat a fellow worker and how I should be treated as a customer. A person cant let whatever is going.on at home, the fact they hate their job or what the last customer(s) said or did to make them mad effect their entire day or trickle down to the other customers.“
“Place was great I came here at 11:30 at night food was hot, fresh, and came out quickly. Only complaint I'd have is that my burger had way to many onions and they were in huge circles. But it was no biggie I just picked most of them off. I'll definitely return at this time.“
“Love McDonald's. My food is always cooked just like I ask and it's always hot. Plus it helps with McDonald's app too. Got tons of free items and continue to build up my points. Between the points and deals, it's come in clutch for my family on days where we didn't have much money.“
“Had a hamburger happy meal. Fries could have been warmer...went thru drive thru and parked and ate in a parking space...actually hamburger seemed smaller with more bread than burger...didnt eat " just" the bread and only ate hamburger that actually was on bread..smh...almost $6 for that...Smh...could have kept the toy...here's the thing...have to have a craving for those fries in order to even think about eating there“
“The speaker at the order taker wasn't working, which caused the line to be pretty backed up. I ordered on the app and was not able to pick up in store or at curbside due to staffing issues. But overall, my experience wasn't terrible because the food was good. I was also able to get a strawberry shake at 5:30 AM which is always a plus.“
“This is my favorite location now that I’ve moved by it , there’s tons of other McDonald’s by me and I always choose this one cos they are awesome ! My order is always perfect and they never forget my sauce ! They are always super friendly as well and there’s barely anyone ever coming in the drive thru when I go , great location! I highly recommend this one! ? thanks so much these people deserve a raise“
“The drive thru workers are always extremely friendly to me at this location. Much much better than the nearby Dutchman’s location. The remodeled dining room is very nice, although my only complaint would be the lack of self-serve drink machine. But I usually do drive thru and the workers are so great every single time, which motivated me to write this review.“
“Kid-friendliness: Los niños pueden visitar el lugar e incluso pueden ingerir allí los alimentos adquiridos...Wheelchair accessibility: Rampa para sillas de ruedas y puertas automáticas que se abren sensorialmente o al presionar el botón acceder con sillas de ruedas debidamente señalado y de fácil acceso visual que también se encuentra ubicado a una altura accesible para todos...“
“Comparatively to other fast foods nearby, this mc Donald's is fast and efficient which is why I choose to come here in the mornings. Even an extremely large line goes relatively fast which is the ? .Staff is great, kind and this location has been killing the game lately.“
“So... the flowers on the tables. <3 I love this.It was fast, friendly, and nothing was wrong with the order. We sat inside and I hot the vibe that the employees care about their work here (which seems kind of rare in Louisville lately.)Parking: There's parking and if there isn't enough there is an outlet mall's lot right next door.Kid-friendliness: They had an old-school (probably functional) touch N play game bolted to one of the tables.Wheelchair accessibility: There is parking and a very short ramp-up, no automatic doors that I could see.“
“It would be nice if they made your food the way you ordered it. Just saying they wonder why their food costs keep going up. Maybe if you start doing what the screen says the food cost would go back to normal. Step y'all's services up just saying.“
“I'm a fan. I've been in Louisville for 20 years. I don't always eat fast food but I've definitely been to all the McDonald's in the city.There are maybe 6 total that are worth going to at any time of the day. You can always count on those 6 to serve fresh food when you want McDonald's. This location is one of those locations.“
“Absolute best managed and friendliest Mc.Donalds I've ever patronized. This store is busy around the clock, and no matter how far back the drive-through is, I've never waited longer than 8 to 10 minutes. I will go out of my way and pass up 3 other locations just to come to this well-oiled machine. Hands down, this store deserves 10 stars.Fyi, the one down on Broadway is the worst store in the world. I literally saw them beat up a homeless person and take his cell phone. When i confronted the staff about it, i was told by the hateful manager, and i quote, "we can beat him up again." i was floored by the response. All the guy wanted was a glass of water because he was starting to have a diabetic attack, and they beat him up. I put the guy in my truck with the A/C on full blast and let him rest and got him so e food and drinks till the attack was over. The Broadway location, hands down, gets a big fat zero stars. That's being too kind for the incedent i witnessed.“
“I am a McDonald's fan I love their fries I could eat here five to seven times a week just to grab their fries and their sweet and sour sauce even though the prices keep going up I'm going to keep coming up in there love their service and the machines you can order on now plus they brought the Hi-C back that's the best drink that got besides their sweet tea Lovett nobody's got better to you than McDonald's...“
“Line was kinda long, but it was worth the time.Vegetarian options: Don't knowDietary restrictions: Don't know about restrictions.Parking: Always a place to park.Kid-friendliness: OkWheelchair accessibility: Wheelchair accessible.“
“My experience with this McDonald's was at first a three-star experience being the fact that they had forgotten to put items on my order in my bag. However they didn't give me any complication on fulfilling my order completely when I came back through the drive-thru line and explained what I was missing. Most McDonald's seem to have an attitude when you address the situation especially missing food or anything of that nature but I was surprised to see that the employee working the drive-thru line was very considerate to my needs and did not give me an attitude at all and I was very grateful for that. And the food actually ended up tasting better then most McDonald's so it overall was a good experience.“
“Food was hot and fresh. Took a star, because I went through drive thru and ordered nuggets. I got pulled to the front...of course. After getting my order, I had to go in to get my nugget sauce, which I had clearly asked for when I ordered. That was a littlefrustrating.“
“I was pleasantly surprised. Last night I ordered a Quarter Pounder with cheese and fries. I didn’t notice until I arrived home that I had been given another customer’s triple cheeseburger with ketchup only. The time was 1:15 am and I was not going back out to correct it. When I checked my email this morning I saw the order had been refunded to my card. I’m guessing the other customer went back for the correct sandwich and the crew realized the mistake.I’m very happy with the extra service provided.Update: The 1:00 am crew is always friendly and efficient. I enjoy visiting this location for a night time snack.“
“This McDonald's must be under new management. When I went in there back in the summer I got the worst customer service I've ever had at a McDonald's. Today it was totally different. Employees were very friendly and took my order right after I walked up to the counter and had my order ready a few minutes later. Business was slow when I was in there. My big Mac meal was good and was still warm when I got home. They keep it nice and clean.“
“I'm not too in love with this McDonald's especially night shift you're definitely less likely to get exactly what you want but they were really nice the dude at the window was very cool and they had mocha frappe so that's always a at least four in my book but the food itself was not too “
“It's McDonald's so the food is just that. However, the service at this one in drive thru is great. There is one lady that is there all the time taking orders and money. She is so kind always smiling and makes me smile, because she is. Inside can be a different story, you have to use the kiosk and if you need a refill you will wait for it.“