“The establishment is generally satisfactory, though there is room for improvement in terms of staff friendliness and efficiency. Personally, I feel a more welcoming approach from the staff, such as a simple greeting, would enhance the overall customer experience. Despite residing just 5-8 minutes away, mobile pick-up orders consistently require additional waiting time beyond the allocated preparation period. However, it's worth noting that the upside lies in the consistent quality of hot and ready meals. In summary, while the location is not bad, a few adjustments in service could significantly enhance the overall quality of the experience.“
“The best Dunkin’ I’ve ever been to! My food and drink items are always made perfectly, and the employees are so kind and friendly. You can be sure to have a great experience anytime you go here. I have never had an iced coffee made better; I’m so thankful that this is my neighborhood Dunkin!“
“It's a smaller location in the food court of The Mall in Columbia but still has a good assortment of fresh, visually appealing doughnuts! The cashier was friendly and warm and gave us each an extra doughnut because it was close to closing time and all of them get trashed nightly (so sad)! We got a raspberry filled one and a sprinkles one (times two) and they both tasted incredibly delicious! So much better than Dunkin'! There, I said it.“
“AMZINGThey are amazing, kind, funny, and great food. They know know use by name even though we only have go 1 mouth.Dietary restrictions: MANY MANY MAY optionsParking: Very greatKid-friendliness: Super kindWheelchair accessibility: Very accessibility“
“Amazing staff always serve in a timely manner food is fresh coffee hot opening ladies are sweet and efficientVegetarian options: They have amazing grilled cheese sandwiches perfect for vegan options avocado toast ? so deliciousKid-friendliness: Hot chocolate all year round fresh donuts with sprinkles or munchkins for a pop em snack“
“I am able to get a fresh hot cup of midnight no matter what time I am in store and they never skimp on syrups sugar and cream! The employees ( doesn't matter who is on duty) at this location always make my coffee fresh even if there isn't any recently made.“
“I go to this Dunkin Donuts all the time since it is on my way to work. The staff is great, super fast and very friendly. Just today I stopped in to pick up my usual and as I was going to pay realize I forgot my credit card at home. They were nice enough to comp the menu item for me, which I can say would not happen at most places. The people that work here are great and deserve all 5 stars that I am giving them.“
“The employees are happy to add lemonade to your refresher drinks even though it's not on the menu. Love there drinks but I'm quite sad that this is the only location without strawberry dragon fruit lemonade for order ahead.Dietary restrictions: If you're locatose“
“Is it weird to review a Dunkin'? Yeah, it is; but I recently went here and the guys working the counter were so awesome and hilarious I had to take a minute and give them a shout out.My wife and I were on our way to a party and we were asked to bring doughnuts, donuts? Whatever; we went through the drive way and not being Donut experts we just asked the guys to give us "a dozen of the good ones" the subsequent response and back and forth had my wife and I in stitches in our car, also, they 100% gave us a dozen of "the good ones" they knew exactly what we meant.Thanks for the laugh guys!“
“Rise fulfilled a catering order for my office this week. Everyone enjoyed the food so much. When I picked it up the food was hot, service was super friendly, and they threw in some butters and jams for the biscuits. Overall a great experience. Would definitely use for catering again!“