McDonald's

Name: McDonald's
Address: 916 W Broadway, Minneapolis, Minnesota, 55411, US
Telephone: (612) 521-8504
Price range: $
Rating: 2.4

$ • Fast Food, Burgers, Coffee Shops

Hours:
916 W Broadway, Minneapolis
(612) 521-8504

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Customers' Favorites

Double Quarter Pounder with Cheese

Double Cheeseburger

Chicken Mcnuggets

Sausage Mcmuffin

Sausage Burrito

Small Fries

Mcchicken

Mcdouble

Mcflurry

McDonald's Reviews

2.4 (196)

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December 2019

My son went through the drive-thru at this location very early this morning and paid for his order. The bag ripped while the employee was handing it to him. The food fell out of the bag, to the ground, between the drive-thru window and the car. The employees refused to replace the items and first said there was no manager available. An employee then brought an empty bag, no food, and when my son insisted they replace the food or return his money they refused, disparaging him, and laughed. The employees, all of them, including the manager, continually laughed and taunted him throughout this ordeal. The manager was even dancing and laughing in his face at one point. I was on the phone with him and listened to the employees laughing, then yelling at him, arguing, swearing, then laughing again and taunting him. Then they were threatening to call the police and saying he stole food. How did he steal food? They stole his money! They even encouraged another customer to hit my son's car! I called the location and the first time the person who answered claimed to be the manager. She refused to resolve the issue, saying the food fell when it was already outside the window, as if that absolved them of any responsibility or courtesy, and then actually hung up on me when I insisted she replace it or refund his money! The next time, a young man answered and argued with me, saying my son fed the food to his dog so they should not give him a refund. Of course he did, it was on the ground! He can feed trash to his dog and still expect a refund. I told this employee he was risking his job, this is not what McDonalds would tell him to do, that everything was recorded, and they need to refund the cost of the food and then he also hung up on me. I called again and there was silence so I stated that they need to refund the money, this is not how McDonalds would want them to handle this matter, and they could all lose their jobs and I was hung up on again. Also of importance to note is that this is a young black man that they were threatening with a false police report. We all know what can happen when a business calls police on a young black man in this country. The corporation's response simply shifts responsibility to the franchise owner, clearly demonstrating that they don't care that this franchise and its staff are representing McDonald's in this way.

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