Taco Bell in St. Louis

“Shout out to Josie and the crew that was there at 1am this morning! We just got home from 14-hour flight from Japan and were starving. I placed our order online as we left the airport, but forgot to change the time we'd be at the restaurant. I called and I'm assuming it was Josie who answered (got her name from my receipt) - she was so sweet and accommodating and said she'd hold the order until closer to 1am. When we pulled in, they were in the process of making our order. The food was hot, fresh, and they definitely didn't skimp on the portions! You definitely don't expect that good of service from most places a this hour. Thanks so much, Taco Bell crew!“

“The service here is great, however, the food quality control is questionable. I ordered a Mexican pizza and a crunchy taco supreme to-go. I opened it up when I got home for dinner. The taco was good, but the Mexican pizza was spoiled. The tortilla shell was rancid and tasted like stale cardboard. It was noticeably past its expiration date. I threw the whole thing out, since it was inedible and I didn’t want to get food poisoning.
I went back the next day after speaking with the manager that day and she said to come in and they will provide a new Mexican pizza. I was able to get another Mexican pizza that tasted delicious and was not spoiled.“

“Stopped in for dinner. I ordered at the kiosk but everyone was very nice. Food was good and everything was correct ( I ordered something with sunstitutions and add ons). I love the music at this location although the AC was on full blast and I was pretty cold“

“This establishment consistently delivers an exceptional dining experience. We have consistently found the team to be courteous and the staff to be highly competent. The freshness of the food is consistently maintained. Even in instances where an order discrepancy has arisen, it has been addressed with professionalism and without any negative demeanor. Furthermore, both the restrooms and the premises are consistently maintained to a high standard of cleanliness.“

“We came in by drive thru around 10pm on 6/26 and there was a line, however we did not have to wait long at all. The guy that worked the speaker / window was nice and professional. We got our food and went back to our hotel and they made these tacos/ burritos with LOVE. Omg. We enjoyed them so much. They really loaded us up and treated us right. 10/10 thank you.“

“Today is 4/14/2026. The young lady that has been working the drive through at lunch lately is a breath of fresh air. The best, by far, of anyone else that has worked there in the last 5-6 years. She's friendly, courteous, thorough and brightens my day every time. Keep up the great work, you are the best!“

“I went while they were slammed, long lines and the drive through mic was broken so we had to order through the window. It was a bit of a wait, but the cashier (Juannua) was great! She apologized for the delay, offered a free drink, and was generally very polite and pleasant. After I started eating my tacos I realized they were absolutely the most stuffed tacos I have ever seen come out of a taco bell, way better than any I've had at any other taco bell in the past 15 years. It was worth the wait. Thanks!“

“For a drive thru,it was on point,! Although they didn't split my ticket because my friend and I had our own money,the server at the window was nice and polite,and didn't get put of pocket because I ask to spilt the ticket! She spoke softly so I could understand! I appreciate it! Thanks young lady! I purchase a Mexican pizza special with Pepsi!“

“We stopped at this Taco Bell on the way home and noticed a picture of a purple baja splash on the menu. My daughter has never seen a purple one so when we pulled up to the drive through window I asked what flavor was the purple drink. Mykel was working the window and told us it's passion fruit. Next thing we know, she poured us a cup to sample and handed it to us with our order. Good sales technique! Excellent service. And she was extremely friendly!“

“Clean inside
Pretty decent fast service
But what sells the 5 stars is how polite and quick they were with fixing a few forgotten items
I visited on a Sunday an hour before the lobby closed (sorry work I try not to do that) and my second sour cream was missing and so were the sweet empanadas
They immediately came and got me together
Thank you again for providing polite and quick service :)“

“The food was great! Exactly how you want it. The manager was really nice and checked on us. We are inside and there was a table with a bunch of ants on it, but only the one table. It was very odd we went to the other side of the dining room to find a booth missing a leg. I'm not sure how that happens but we moved again and the rest of the visit was good. Even had to use the changing table which seems cleaned recently.“

“The wait be really long sometimes but depwnding on what food you order, it's great. Also there's a wise variety on the menu and they have the $5, $7, & $9 boxes loaded. And I say loaded because it most definitely will get you full. And their Chicken Cantina Bowls are great.“

“I had a wonderful experience at this Taco Bell. The service was excellent, and everyone was incredibly kind. A special shout-out to Tamika and her coworkers, Josh and C—they were all so friendly, sweet, and welcoming. Their positive attitude made my visit even better. Highly recommend this location! 🌮💛“

“I'm not sure why everyone is giving bad ratings I mean fast food has a lot of pressure and sometimes mistakes are made. Especially from the night crew people who would normally turn certain guests away are still hospitable despite what other people might choose to judge I appreciate their kindness and respect and honestly never been to a Taco Bell that people weren't rude trying to maintain boundaries even when they have to enforce a rule they're still kind and polite and respectful like we're all human not a very popular trait Taco Bell's I visited in the past Thank you guys Zoe said he appreciate you too ...Josh deshia the night manager and well they know who they are.“

“Update: Thank you for kind and quality customer service. Easy going to order on the kiosk and pay at the register when paying with cash or card.

⭐️⭐️⭐️⭐️
Thank you for great customer service. The kindness is appreciated when you have a long hard that was in front of you. God bless you. 🌹🩷“

“Update...this is the only Taco Bell to frequent in South City if you want correct orders that don't take over an hour and likely screw up.

Update 2/7. Don't waste your time going to Grand if you want your order correct in a timely fashion. Yet again, ordered online, the app said my order was ready, and I was through the drive thru in under a minute. Why waste an hour of your time at the other Taco Hell on Grand. Grand gives zero F's

Old review below
The service between the poopstains at S Grand and this location is mind blowing.
To be clear, the following account pertains to a different location on S Grand.
I waited over an hour and 15 minutes for an order placed on the app at S Grand. They told me to come inside when I gave them my name and said I ordered on the app in drive thru. A worker asked names for orders. They told me mine wasn't ready. At the 45 minute mark of waiting inside, I'm like I need to work tomorrow! I can't wait an hour for food. They're like we didn't get your order..

Well ya'll told me to come inside and checked my order status a while after. Another 30 minutes till I got my food.

This Kingshighway location, I arrived and departed with my food in 5 minutes. I was taking an extended break from S Grand location due to too many abysmal experiences, but I wanted to give them a chance at redemption. Guess S Grand needs to be bulldozed / condemned / burned down. Lost cause with management last doesn't give 1/4 of the bathroom experiences that can follow the food.“

“For real the best Taco Bell I’ve ever had at 230am. Great service. Food was all fresh and made very well. Was really fast as well Mexican pizza was on point and not all sloppy and all over the box. I guess this is what Taco Bell is meant to taste like. It was awesome“

“This side of St. Louis is wild, and probably the craziest Taco Bell experience I've ever had...but I'm not even mad lol. Bless that lady that was taking our orders in the drive-thru because she did a great job at getting me exactly what I wanted, even though everyone outside was being so loud and obnoxious. The food was good and the service was great, but y'all can keep that St. Louis life over there. It's much cleaner and more peaceful where I live almost 500 miles away. 😂😂“

“After visiting three different Taco Bell locations in the North County area and having a terrible experience at each one — missing items and drive-thru customer service that was honestly a negative 10 — I was beyond frustrated.

Then I came to Taco Bell, and it completely turned things around.

This location had everything in stock and was able to make our full order with no issues at all, which was a huge relief. On top of that, the customer service was night and day compared to the other spots — friendly, efficient, and actually welcoming.

The food came out fresh, accurate, and exactly how we wanted it. You can tell this team takes pride in doing things right.

I really appreciate the staff at this location for delivering great food and even better service when it was definitely needed. This is how it’s supposed to be done. Easy 5 stars ⭐⭐⭐⭐⭐.“

“I can't speak for the customer service, this was the first time I went to this tbell I went though the drive thru at midnight the woman working and I exchanged maybe three words altogether since I did a mobile order but whoever made my food deserves to hit all green lights on their way home. I got a cheesy gordita crunch subbed beans for beef and a spicy potato soft taco and not only was it made right both tacos were FILLED they were like ART I didn't know it was possible for a spst to be that full and somehow not fall apart. Everything was even wrapped carefully not just thrown together. Probably the best tbell I've had in idk how long my day was saved“