“We’ve been ordering here like once a week since we moved to town. It’s incredible, the pizzas and subs are such good quality. Takeout is super easy, however the pizzas are HUGE so impossible to carry that and toddler in the other hand. Staff is SOOOO incredibly helpful and they still do the “curbside carry out” for me so I don’t have to get my toddler out of the car to come in and grab order. Even when they’re busy they made the time to bring my order out weekly! Best place in town, great reward points for frequent customers, and great customer service.“
“Yesterday, I had a problem placing my order, which was an App Special, despite repeated attempts. I almost gave up and ordered food from elsewhere but since I was out and about and close by to this Locust (Charlotte), North Carolina Pizza Hut store, I stopped by to see if they could help.I walked in and at the counter was a very nice, professional young lady named Cecilia who immediately made clear that she would do her utmost best to help me. And she did exactly that. Much to my pleasant surprise, rather than cause me more frustration trying to get the order to go thru on the app (or simply giving up), she conjured up her magical powers and simply placed the order at the counter, which took some knowledgeable manipulation of their order system due to what I wanted being an App Special. 10 or 12 minutes later, my order was ready and I was a happy camper as I drove home.These days, all parts of the restaurant industry are having such a hard time getting staff to act in a professional and gracious manner with customers. They don't look customers in the eye and they don't know how to interact/speak with customers in a productive manner that also leaves the guests of the store feeling like they were cared about and listened to. Cecilia certainly went totally opposite to that stereotype and instead handled my situation like an old pro. I don't know what her position is within the store but if she is not currently the store manager, I have full confidence in her abilities to handle those store manager responsibilities some day soon... and far more.Thank you Cecilia! And Happy Easter.“
“Scott and Megan are the BEST SO FAR!!!!! Scott had more patience than Ever going over options. Megan Totally laid the SMACK DOWN on the Delivery process. I don’t as a Bit UNSATISFIED with some of the workers there in the past. Thank you two for EARNING My Business Back!! Great Job………“
“The pizza has a great look and great taste to it. It takes me back to my days living in New Jersey where they had similar pizza. Long story short… if you’re looking for THAT type of pizza, THIS is the place. Plus I enjoy the atmosphere and the occasional genuinely friendly greeting from the owner. Great place; nothing else in the area comes close to their pizza, calzones, and garlic knits.?“
“They made a mistake on my order for the first time in several years. I live 5 minutes away and after a short call, they quickly rectified by preparing a new meal to order at no charge. I appreciate their willingness to make things right so promptly.“
“Being an 80s kid, I loved Pizza Hut. Unfortunately for me, Pizza Hut has declined over the years to the point that I quit going. Nostalgia had me in the mood for a Pizza Hut pan pizza recently and thought I’d give the this location a try. We’re now going on our fourth order this month! This location has single handedly restored my love for Pizza Hut. I didn’t review after our first visit because with chains being so inconsistent lately, maybe I hit them on a good day. To the contrary - every visit for us has been exactly the same. Customer service is outstanding - we pick up using the drive thru. Every time, the staff has been courteous and efficient. And the pizza? Took me back to my childhood - perfection. Every single pizza we’ve gotten at this location has been top quality. Thank you and please, whatever you’re doing, keep it up. Corporate - find the manager or managers responsible and quadruple their pay. Do not change a thing about this location.“
“Lunas has pretty good food but it is way overpriced for what you pay for. Also everytime I walk in the servers look dead on the inside and on the phone they sound completely bored. Unfortunately it is also the only place in town for Italian food unless you count the few things Penny's has available. The restaurants in this town need to follow Los Jacubes example and get better service. There is a reason that place gets consistent business and it is cause they understand customer service.“
“Pizza and food from this location are usually great....not sure what happened this time....ordered an extra deep deep dish stuffed crust pizza as usual but something was off this time....when I picked up the box it was heavy definitely heavier than usual....I opened the box pizza looked great so I went on to work.....I heated up a piece in the air fryer at work for 5 mins and it was sizzling....I took a bite and got a doughy uncooked taste I touched the center and got uncooked dough on my finger.....so I heated it up another 3 mins which helped but there seemed to be a lot of cheese in the middle as well I got a mouth full cheese and dough....not sure if they added extra dough or put cheese in the center or what but it definitely needed to be cooked more....I'm thinking maybe a new person made the pizza or they weren't experienced in making this type of pizza but it wasn't right“
“I'm new to the area so I was desperately looking for something other than your average chain style pizza spot.If you want NY style pizza this is the place to be! When I walked in it smelled soooo good. I was greeted by very friendly staff/family and the pizza was so juicy and delicious.I'm definitely returning and can't wait to try more from their menu?“